Kimberly Simpsen

Maryville, TN *****

adqa0e@r.postjobfree.com

+1-865-***-****

Authorized to work in the US for any employer

Work Experience

Scheduler/Customer Service

Solar Titan USA LLC - Knoxville, TN

August 2021 to February 2022

Answered customer questions and scheduled There Solar System turn on when all inspections completed. Dispatcher/Customer Service

Solar Titan USA LLC - Knoxville, TN

August 2021 to February 2022

Dispatch service trucks for Solar Repairs

Kept service calendar of trucks schedules

Worked with compkai to of customers on their Solar Installation Claims Processor

BCforward - Maryville, TN

October 2020 to August 2021

Process Medical Claims

Representative

JM Industrial Supply - Pekin, IL

January 2000 to June 2020

Accounts Payable

Entered all payables and printed out checks for suppliers. Also kept a spreadsheet on the payables going out and dated.

● Accounts Receivables

Entered checks for invoices owed to JM and kept track of past due invoices. Sent monthly statements to customers and called on all past due invoices.

● Sales and User Tax preparation

Ran report for Sales tax owed to ODOR completed ST-1 documentation for the IDOR.

● Inventory

Ran reports and did physical counts on all items that were in stock and entered the difference (if any) into the computer.

● Entering / Tracking Orders

Received orders from customers and entered them. Kept track of shipping dates and updated orders. For Caterpillar orders that I receive. I receive them through the EDI system and I send ASN notifications to Caterpillar of their shipments that are arriving. I keep in close contact with the suppliers of the material to make sure that they are on time.

● Arranging for shipments to be picked up

After placing orders with suppliers, I arranged for truck to go in and pick up to deliver to customer

● Handling Customer Complaints

Ordering and keeping track of Office Supplies

● Reconciled bank statements monthly

● Run and managed compliance documentation needed

Compliance documentations such as NAFTA's, Reach/Rohls, Conflict Minerals, and supplied compliance forms to customers that required them.

● SDS Sheets

Kept track of all Safety Data Sheets for all Hazardous material we kept in stock. Kept spreadsheet with requirement dates and what material was hazardous and the material that made it hazardous. Also kept long on all expiration dates of material we kept in stock.

● Data Entry

Answered multiple line phone system

● AEI/Lusk Shipping

● Downtown Peoria

● Cefcu Building

Customer Service Representative

AEI-Lusk Shipping - Peoria, IL

September 1993 to January 2000

Cleared Import Shipments of Tractors for Caterpillar as they came in from overseas Caterpillar facilities

● Supplied necessary documentation need to clear Tractor shipments through Customs to delivery to customers

● Arrange for pickups for trucks to go into different Port of Entry to pick up tractors and track delivery

● Prepared documentation to pay any and all custom fees for shipments that arrived at Port of Entry.

● Data Entry

● Answering Phones

Education

None in Accounting Classes

Illinois Central College - EastPeoria

August 2008 to December 2008

High school diploma in General studies

Peoria Heights High School - Peoria Heights, IL

September 1979 to June 1982

Skills

• Strong planner and problem solver who readily adapts to change, works independently and exceeds expectations. Able to juggle multiple priorities and meet tight deadlines. Very organized and detailed oriented. Able to manage projects, and meet deadlines. #readytowork Authorized to work in the US for any employer

• Database

• Reports

• Administration

• Shipping / Receiving

• Front Desk Reception

• Strong Customer Service Background

• Strong Organization skills

• Strong Teamwork

• Some MS Work Knowledge

• Some MS Excel Knowledge-I used excel spreadsheets to keep track of orders to be able to supply information of tracking and lead times for my customers.

• Windows

• Accounting

• Accounts Payable

• Accounts Receivable

• EDI

• General Ledger Reconciliation

• Order Entry

• Tax Experience

• Journal Entries

• Account Reconciliation

• Financial Report Writing

• Pricing

• Bank Reconciliation

• Office Management

• Compliance Management

• Financial Statement Preparation

• QuickBooks

• Dispateching (4 years)

• Time management

• Administrative experience

• English

• Customer service

• Typing

• Microsoft Office

• Microsoft Excel

• Data entry

• Office experience

• Microsoft Word

• Clerical experience

• Problem-solving

• Flexibility

• Team Work

• Reliability

• Purchasing

Assessments

Customer Focus & Orientation — Proficient

July 2020

Responding to customer situations with sensitivity Full results: Proficient

Work Style: Reliability — Proficient

December 2019

Tendency to be dependable and come to work

Full results: Proficient

Accounting Skills: Bookkeeping — Proficient

July 2020

Calculating and determining the accuracy of financial data Full results: Proficient

Receptionist — Highly Proficient

June 2020

Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Highly Proficient

Work Style: Conscientiousness — Highly Proficient

December 2019

Tendency to be well-organized, rule-abiding, and hard-working. Full results: Highly Proficient

Work Motivation — Proficient

June 2020

Level of motivation and discipline applied toward work Full results: Proficient

Sales Skills — Highly Proficient

July 2020

Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.

Full results: Highly Proficient

Call Center Customer Service — Highly Proficient

June 2020

Applying customer service skills in a call center setting. Full results: Highly Proficient

Office Manager — Proficient

August 2020

Scheduling and budgeting

Full results: Proficient

Supervisory Skills: Interpersonal Skills — Highly Proficient August 2020

Fostering a collaborative environment and conducting difficult conversations Full results: Highly Proficient

HR: Compensation & Benefits — Familiar

August 2020

Knowledge of compensation and benefits programs

Full results: Familiar

Data Entry: Accuracy — Proficient

June 2020

Entering data quickly and accurately

Full results: Proficient

Attention to Detail — Proficient

September 2020

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Work Style: Conscientiousness — Highly Proficient

August 2020

Tendency to be well-organized, rule-abiding, and hard-working Full results: Highly Proficient

Following Directions — Proficient

September 2020

Following multi-step instructions.

Full results: Proficient

Administrative Assistant/Receptionist — Proficient September 2020

Using basic scheduling and organizational skills in an office setting Full results: Proficient

Supervisory Skills: Motivating & Assessing Employees — Highly Proficient August 2020

Motivating others to achieve objectives and identifying improvements or corrective actions. Full results: Highly Proficient

Sales Skills — Proficient

August 2020

Influencing and negotiating with customers

Full results: Proficient

Business Math — Familiar

September 2020

Using basic math to solve problems in a business context. Full results: Familiar

Accounting Skills: Bookkeeping — Proficient

July 2020

Calculating and determining the accuracy of financial data Full results: Proficient

Call Center Customer Service — Highly Proficient

June 2020

Applying customer service skills in a call center setting. Full results: Highly Proficient

Basic bookkeeping — Expert

June 2021

Calculating and determining the accuracy of financial data Full results: Expert

Data entry: Accuracy — Proficient

May 2021

Entering data quickly and accurately

Full results: Proficient

Attention to detail — Proficient

September 2020

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Administrative assistant/receptionist — Proficient May 2021

Using basic scheduling and organizational skills in an office setting Full results: Proficient

Office manager — Proficient

August 2020

Scheduling and budgeting

Full results: Proficient

Customer service fit — Proficient

October 2020

Measures the traits that are important for success for customer service roles Full results: Proficient

Work style: Professionalism — Proficient

May 2021

Tendency to be accountable, professional, open to feedback, and act with integrity at work Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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