Customer Service Data Entry
Resume:
Kimberly Simpsen
Maryville, TN *****
**********@*****.***
Authorized to work in the US for any employer
Work Experience
Scheduler/Customer Service
Solar Titan USA LLC - Knoxville, TN
August 2021 to February 2022
Answered customer questions and scheduled There Solar System turn on when all inspections completed. Dispatcher/Customer Service
Solar Titan USA LLC - Knoxville, TN
August 2021 to February 2022
Dispatch service trucks for Solar Repairs
Kept service calendar of trucks schedules
Worked with compkai to of customers on their Solar Installation Claims Processor
BCforward - Maryville, TN
October 2020 to August 2021
Process Medical Claims
Representative
JM Industrial Supply - Pekin, IL
January 2000 to June 2020
Accounts Payable
Entered all payables and printed out checks for suppliers. Also kept a spreadsheet on the payables going out and dated.
● Accounts Receivables
Entered checks for invoices owed to JM and kept track of past due invoices. Sent monthly statements to customers and called on all past due invoices.
● Sales and User Tax preparation
Ran report for Sales tax owed to ODOR completed ST-1 documentation for the IDOR.
● Inventory
Ran reports and did physical counts on all items that were in stock and entered the difference (if any) into the computer.
● Entering / Tracking Orders
Received orders from customers and entered them. Kept track of shipping dates and updated orders. For Caterpillar orders that I receive. I receive them through the EDI system and I send ASN notifications to Caterpillar of their shipments that are arriving. I keep in close contact with the suppliers of the material to make sure that they are on time.
● Arranging for shipments to be picked up
After placing orders with suppliers, I arranged for truck to go in and pick up to deliver to customer
● Handling Customer Complaints
Ordering and keeping track of Office Supplies
● Reconciled bank statements monthly
● Run and managed compliance documentation needed
Compliance documentations such as NAFTA's, Reach/Rohls, Conflict Minerals, and supplied compliance forms to customers that required them.
● SDS Sheets
Kept track of all Safety Data Sheets for all Hazardous material we kept in stock. Kept spreadsheet with requirement dates and what material was hazardous and the material that made it hazardous. Also kept long on all expiration dates of material we kept in stock.
● Data Entry
Answered multiple line phone system
● AEI/Lusk Shipping
● Downtown Peoria
● Cefcu Building
Customer Service Representative
AEI-Lusk Shipping - Peoria, IL
September 1993 to January 2000
Cleared Import Shipments of Tractors for Caterpillar as they came in from overseas Caterpillar facilities
● Supplied necessary documentation need to clear Tractor shipments through Customs to delivery to customers
● Arrange for pickups for trucks to go into different Port of Entry to pick up tractors and track delivery
● Prepared documentation to pay any and all custom fees for shipments that arrived at Port of Entry.
● Data Entry
● Answering Phones
Education
None in Accounting Classes
Illinois Central College - EastPeoria
August 2008 to December 2008
High school diploma in General studies
Peoria Heights High School - Peoria Heights, IL
September 1979 to June 1982
Skills
• Strong planner and problem solver who readily adapts to change, works independently and exceeds expectations. Able to juggle multiple priorities and meet tight deadlines. Very organized and detailed oriented. Able to manage projects, and meet deadlines. #readytowork Authorized to work in the US for any employer
• Database
• Reports
• Administration
• Shipping / Receiving
• Front Desk Reception
• Strong Customer Service Background
• Strong Organization skills
• Strong Teamwork
• Some MS Work Knowledge
• Some MS Excel Knowledge-I used excel spreadsheets to keep track of orders to be able to supply information of tracking and lead times for my customers.
• Windows
• Accounting
• Accounts Payable
• Accounts Receivable
• EDI
• General Ledger Reconciliation
• Order Entry
• Tax Experience
• Journal Entries
• Account Reconciliation
• Financial Report Writing
• Pricing
• Bank Reconciliation
• Office Management
• Compliance Management
• Financial Statement Preparation
• QuickBooks
• Dispateching (4 years)
• Time management
• Administrative experience
• English
• Customer service
• Typing
• Microsoft Office
• Microsoft Excel
• Data entry
• Office experience
• Microsoft Word
• Clerical experience
• Problem-solving
• Flexibility
• Team Work
• Reliability
• Purchasing
Assessments
Customer Focus & Orientation — Proficient
July 2020
Responding to customer situations with sensitivity Full results: Proficient
Work Style: Reliability — Proficient
December 2019
Tendency to be dependable and come to work
Full results: Proficient
Accounting Skills: Bookkeeping — Proficient
July 2020
Calculating and determining the accuracy of financial data Full results: Proficient
Receptionist — Highly Proficient
June 2020
Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Highly Proficient
Work Style: Conscientiousness — Highly Proficient
December 2019
Tendency to be well-organized, rule-abiding, and hard-working. Full results: Highly Proficient
Work Motivation — Proficient
June 2020
Level of motivation and discipline applied toward work Full results: Proficient
Sales Skills — Highly Proficient
July 2020
Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.
Full results: Highly Proficient
Call Center Customer Service — Highly Proficient
June 2020
Applying customer service skills in a call center setting. Full results: Highly Proficient
Office Manager — Proficient
August 2020
Scheduling and budgeting
Full results: Proficient
Supervisory Skills: Interpersonal Skills — Highly Proficient August 2020
Fostering a collaborative environment and conducting difficult conversations Full results: Highly Proficient
HR: Compensation & Benefits — Familiar
August 2020
Knowledge of compensation and benefits programs
Full results: Familiar
Data Entry: Accuracy — Proficient
June 2020
Entering data quickly and accurately
Full results: Proficient
Attention to Detail — Proficient
September 2020
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Work Style: Conscientiousness — Highly Proficient
August 2020
Tendency to be well-organized, rule-abiding, and hard-working Full results: Highly Proficient
Following Directions — Proficient
September 2020
Following multi-step instructions.
Full results: Proficient
Administrative Assistant/Receptionist — Proficient September 2020
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Supervisory Skills: Motivating & Assessing Employees — Highly Proficient August 2020
Motivating others to achieve objectives and identifying improvements or corrective actions. Full results: Highly Proficient
Sales Skills — Proficient
August 2020
Influencing and negotiating with customers
Full results: Proficient
Business Math — Familiar
September 2020
Using basic math to solve problems in a business context. Full results: Familiar
Accounting Skills: Bookkeeping — Proficient
July 2020
Calculating and determining the accuracy of financial data Full results: Proficient
Call Center Customer Service — Highly Proficient
June 2020
Applying customer service skills in a call center setting. Full results: Highly Proficient
Basic bookkeeping — Expert
June 2021
Calculating and determining the accuracy of financial data Full results: Expert
Data entry: Accuracy — Proficient
May 2021
Entering data quickly and accurately
Full results: Proficient
Attention to detail — Proficient
September 2020
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Administrative assistant/receptionist — Proficient May 2021
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Office manager — Proficient
August 2020
Scheduling and budgeting
Full results: Proficient
Customer service fit — Proficient
October 2020
Measures the traits that are important for success for customer service roles Full results: Proficient
Work style: Professionalism — Proficient
May 2021
Tendency to be accountable, professional, open to feedback, and act with integrity at work Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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