Customer Service Data Entry
Resume:
Ashley MacDonell
Human Resources/Administrative Assistant
Gainesville, GA 30507
*************@*****.***
To obtain a position that will enable me to use my strong organizational skills and ability to work well with others.
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Copart, Inc - Gainesville, GA
October 2021 to Present
• Receive and process payments.
• Update lot (vehicle) notes in the system.
• Answer multi-line telephone in a professional manner.
• Face to face customer interaction.
• Use company resources to gather information and offer solutions to meet customer needs.
• Contact clients to obtain vehicle pick-up information.
• File documents according to criteria.
• Process mail incoming and outgoing per criteria.
• Read and interpret various reports and documents.
• Proper completion of sale documents.
• Other duties as assigned.
Human Resources Assistant/Payroll
Tribe Transportation - Gainesville, GA
March 2021 to October 2021
• Accurately entering pay items into our TMW System.
• Performing weekly audits of pay statements.
• Maintaining accurate Excels for reporting and tracking.
• Communicating thoroughly through phone and email.
• Providing excellent follow up on given tasks and questions.
• Piecing together answers for any and all issues.
• All aspects of the lifecycle of the employee: new hire through separation. Pre Invoicing Clerk
Mansfield Oil Company - Gainesville, GA
September 2019 to February 2021
• Process Vendor Invoices
• Receive manual and automated invoices and process for payment
• Manage pending file status to established metric/goals
• Research invoice problems
• Identify and address problems relative to invoice transactions
• Identify necessary credit/rebills and request from vendors
• Resolve problems timely
• Reconcile vendor statements to ensure the load is fulfilled, billed and paid Root Cause Analysis
• Identify and analyze trends across multiple vendors and transactions
• Establish processes with vendors to correct transaction file errors
• Manage corrections to reduce exception files in accordance with departmental goals
• Participate in vendor performance review with FTL Manager Process Improvement
• Proactively analyze failing files for root cause and propose solutions
• Review batch file process for gaps and propose efficiency gains
• Proactively work with vendors to convert them from paper invoices to billing files
• Assist with other FTL billing responsibilities as needed Maintainer
NEW LEAF LANDSCAPING - Gainesville, GA
September 2018 to September 2019
• Maintain hospital grounds by cleaning up parking lots, changing trash, and upkeep of flowerbeds and flowerpots.
Criminal Research Analyst
LOWERS RISK GROUP - Flowery Branch, GA
June 2017 to September 2018
• Conduct research using specific criminal information websites to determine if subject either has a clear record or has criminal information to provide to the client.
• Enter results into the Wholesale Screening Solutions system, as either clear (no information found) or the information found in the criminal record as specified per the client's instructions.
• Perform additional administrative research duties as assigned. Courier/Dispatcher
STAT DELIVERY, INC - Gainesville, GA
April 2015 to June 2017
• Pick up stats and deliver them to the correct location within the allotted timeframe.
• Deliver supplies and pick up specimens on a regular, everyday route.
• Run stats, enter info into computer.
Salesperson/Cashier
WAFFLE HOUSE - Gainesville, GA
February 2015 to April 2015
• Greet customers as they enter the door, delivering outstanding customer service.
• Take orders, bus tables, clean store, and take payments.
• Check inventory at beginning and end of each shift. Administrative Assistant
TAB RETAIL REMODELING, INC - Gainesville, GA
March 2013 to October 2014
Daily tasks included but were not limited to inputting new employees, running background checks, terminating employees, unemployment claims, child support orders, running payroll, sending out FedEx, order office supplies, and answering phones.
Customer Service Professional - Seasonal
H&R BLOCK - Gainesville, GA
December 2012 to March 2013
• Greeted clients in a warm, friendly and inviting manner.
• Managed client wait-time expectations.
• Scheduled client appointments and confirm prior appointments.
• Answered phones and directed calls accordingly.
• Kept work area neat and organized.
• Handled transactions and client exits by verifying that current and future needs were met. Customer Service Representative - Seasonal
AMERICAN HOLE - Buford, GA
March 2011 to September 2011
• Answered phones, input customer information into database, set up contracts, sent quotes, all while giving outstanding customer service.
• Answered switchboard, transferred calls accordingly, and electronically filed contracts. Personal Care Assistant
HOMENURSE, INC - Gainesville, GA
October 2010 to March 2011
Assistance in personal care activities including preparing meals, encouraging proper nutrition, running errands, medical-related activities, promote health and safety measures, cleaning/household chores, and just plain companionship/friendship.
Data Entry - Went out of business
VALUE CELLS - Cumming, GA
August 2007 to February 2010
Entered names, phone numbers, addresses, products purchased, amount of purchase, and any feedback from the company's customers into the computer. Kept area clean and organized to easily find customer information when needed.
Customer Service/Cashier
OFFICE DEPOT - Gainesville, GA
October 2006 to August 2007
Answered phones and directed calls to correct department, kept area clean and organized for store appeal, answered customer questions, and handled money at register daily. Secretary/Receptionist - Went out of business
CARTER PUMP SERVICE - Gainesville, GA
June 2001 to September 2003
• Answered phones, organize and scheduled jobs.
• Handled invoices, inventory, and scheduled routes.
• Maintained proper and organized files to find customers information fast and easily. Education
DIPLOMA
EAST HALL HIGH SCHOOL
2001
Skills
• Customer service
• Payroll
• Administrative assistant
• Receptionist
• Data entry
• Filing
• Billing
• Invoicing
• Inventory
• Scheduling
• Quickbooks
• Excel
• Outlook
• Powerpoint
• Microsoft word
• Word
• Database
• Market research
• Microsoft Excel
• Microsoft Office
• Courier
• Meal Preparation
• Landscape Maintenance
• Order Entry
• English
• Windows
• Typing
• Cash handling
• Adobe Lightroom
• Photography
• Adobe Photoshop
• Kronos
• ADP
• Human Resources
• Multi-line phone systems
• Animal handling
• Computer hardware
• Databases
• Clerical experience
• Multi-line phone systems
• Employee relations
• Employee Orientation
• DocuSign
• Data collection
• Communication skills
• Computer skills
• Call center management
Links
https://www.linkedin.com/in/ashley-macdonell-64654575 Certifications and Licenses
Non-CDL Class C
Driver's License
Assessments
Data Entry: Accuracy — Proficient
October 2020
Entering data quickly and accurately
Full results: Proficient
Customer Focus & Orientation — Proficient
October 2020
Responding to customer situations with sensitivity Full results: Proficient
Customer Service Manager — Proficient
October 2020
Managing customer service representatives and resolving customer issues Full results: Proficient
Following Directions — Expert
October 2020
Following multi-step instructions
Full results: Expert
Verbal Communication — Highly Proficient
October 2020
Speaking clearly, correctly, and concisely
Full results: Highly Proficient
Cashier Skills — Proficient
October 2020
Counting cash, processing transactions, following written procedures, and attending to details Full results: Proficient
Veterinary Receptionist Skills — Proficient
April 2020
Managing practitioner schedules and maintaining accurate patient records Full results: Proficient
Attention to Detail — Proficient
October 2020
Identifying differences in materials, following instructions, and detecting details among distracting information.
Full results: Proficient
Call Center Customer Service — Highly Proficient
November 2020
Applying customer service skills in a call center setting Full results: Highly Proficient
Administrative Assistant/Receptionist — Proficient November 2020
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Retail Customer Service — Highly Proficient
November 2020
Comprehending and responding to retail customer needs Full results: Highly Proficient
Work Style: Reliability — Proficient
November 2020
Tendency to be dependable and come to work
Full results: Proficient
Customer Focus & Orientation — Proficient
October 2020
Responding to customer situations with sensitivity Full results: Proficient
Attention to Detail — Highly Proficient
December 2020
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Highly Proficient
Scheduling — Proficient
August 2019
Cross-referencing agendas and itineraries to avoid scheduling conflicts. Full results: Proficient
Following Directions — Expert
October 2020
Following multi-step instructions
Full results: Expert
Administrative Support Professional Fit — Proficient November 2020
Measures the traits that are important for successful administrative support professionals. Full results: Proficient
Verbal Communication — Highly Proficient
October 2020
Speaking clearly, correctly, and concisely
Full results: Highly Proficient
Customer Service — Proficient
November 2020
Identifying and resolving common customer issues
Full results: Proficient
Filing & Organization — Highly Proficient
December 2020
Arranging and managing information or materials using a set of rules Full results: Highly Proficient
Medical Receptionist Skills — Highly Proficient
December 2020
Managing physician schedules and maintaining accurate patient records Full results: Highly Proficient
Data Entry: Accuracy — Proficient
October 2020
Entering data quickly and accurately
Full results: Proficient
Front Desk Agent (Hotel) — Highly Proficient
October 2020
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Highly Proficient
Office manager — Proficient
August 2021
Scheduling and budgeting
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
SKILLS
• Knowledge of Microsoft Word, Office, Outlook, PowerPoint, and Excel.
• Quickbooks
• Market Research
• Database
• Payroll
• Filing
• Scheduling
• Data Entry
• Billing
• Invoicing
• Inventory Management
• Customer Service
• Administrative Assistant
• Receptionist
LINKS
• https://www.linkedin.com/in/ashley-macdonell-64654575/
Contact this candidate