Ashley MacDonell

Human Resources/Administrative Assistant

Gainesville, GA 30507

adq9zm@r.postjobfree.com

+1-770-***-****

To obtain a position that will enable me to use my strong organizational skills and ability to work well with others.

Authorized to work in the US for any employer

Work Experience

Customer Service Representative

Copart, Inc - Gainesville, GA

October 2021 to Present

• Receive and process payments.

• Update lot (vehicle) notes in the system.

• Answer multi-line telephone in a professional manner.

• Face to face customer interaction.

• Use company resources to gather information and offer solutions to meet customer needs.

• Contact clients to obtain vehicle pick-up information.

• File documents according to criteria.

• Process mail incoming and outgoing per criteria.

• Read and interpret various reports and documents.

• Proper completion of sale documents.

• Other duties as assigned.

Human Resources Assistant/Payroll

Tribe Transportation - Gainesville, GA

March 2021 to October 2021

• Accurately entering pay items into our TMW System.

• Performing weekly audits of pay statements.

• Maintaining accurate Excels for reporting and tracking.

• Communicating thoroughly through phone and email.

• Providing excellent follow up on given tasks and questions.

• Piecing together answers for any and all issues.

• All aspects of the lifecycle of the employee: new hire through separation. Pre Invoicing Clerk

Mansfield Oil Company - Gainesville, GA

September 2019 to February 2021

• Process Vendor Invoices

• Receive manual and automated invoices and process for payment

• Manage pending file status to established metric/goals

• Research invoice problems

• Identify and address problems relative to invoice transactions

• Identify necessary credit/rebills and request from vendors

• Resolve problems timely

• Reconcile vendor statements to ensure the load is fulfilled, billed and paid Root Cause Analysis

• Identify and analyze trends across multiple vendors and transactions

• Establish processes with vendors to correct transaction file errors

• Manage corrections to reduce exception files in accordance with departmental goals

• Participate in vendor performance review with FTL Manager Process Improvement

• Proactively analyze failing files for root cause and propose solutions

• Review batch file process for gaps and propose efficiency gains

• Proactively work with vendors to convert them from paper invoices to billing files

• Assist with other FTL billing responsibilities as needed Maintainer

NEW LEAF LANDSCAPING - Gainesville, GA

September 2018 to September 2019

• Maintain hospital grounds by cleaning up parking lots, changing trash, and upkeep of flowerbeds and flowerpots.

Criminal Research Analyst

LOWERS RISK GROUP - Flowery Branch, GA

June 2017 to September 2018

• Conduct research using specific criminal information websites to determine if subject either has a clear record or has criminal information to provide to the client.

• Enter results into the Wholesale Screening Solutions system, as either clear (no information found) or the information found in the criminal record as specified per the client's instructions.

• Perform additional administrative research duties as assigned. Courier/Dispatcher

STAT DELIVERY, INC - Gainesville, GA

April 2015 to June 2017

• Pick up stats and deliver them to the correct location within the allotted timeframe.

• Deliver supplies and pick up specimens on a regular, everyday route.

• Run stats, enter info into computer.

Salesperson/Cashier

WAFFLE HOUSE - Gainesville, GA

February 2015 to April 2015

• Greet customers as they enter the door, delivering outstanding customer service.

• Take orders, bus tables, clean store, and take payments.

• Check inventory at beginning and end of each shift. Administrative Assistant

TAB RETAIL REMODELING, INC - Gainesville, GA

March 2013 to October 2014

Daily tasks included but were not limited to inputting new employees, running background checks, terminating employees, unemployment claims, child support orders, running payroll, sending out FedEx, order office supplies, and answering phones.

Customer Service Professional - Seasonal

H&R BLOCK - Gainesville, GA

December 2012 to March 2013

• Greeted clients in a warm, friendly and inviting manner.

• Managed client wait-time expectations.

• Scheduled client appointments and confirm prior appointments.

• Answered phones and directed calls accordingly.

• Kept work area neat and organized.

• Handled transactions and client exits by verifying that current and future needs were met. Customer Service Representative - Seasonal

AMERICAN HOLE - Buford, GA

March 2011 to September 2011

• Answered phones, input customer information into database, set up contracts, sent quotes, all while giving outstanding customer service.

• Answered switchboard, transferred calls accordingly, and electronically filed contracts. Personal Care Assistant

HOMENURSE, INC - Gainesville, GA

October 2010 to March 2011

Assistance in personal care activities including preparing meals, encouraging proper nutrition, running errands, medical-related activities, promote health and safety measures, cleaning/household chores, and just plain companionship/friendship.

Data Entry - Went out of business

VALUE CELLS - Cumming, GA

August 2007 to February 2010

Entered names, phone numbers, addresses, products purchased, amount of purchase, and any feedback from the company's customers into the computer. Kept area clean and organized to easily find customer information when needed.

Customer Service/Cashier

OFFICE DEPOT - Gainesville, GA

October 2006 to August 2007

Answered phones and directed calls to correct department, kept area clean and organized for store appeal, answered customer questions, and handled money at register daily. Secretary/Receptionist - Went out of business

CARTER PUMP SERVICE - Gainesville, GA

June 2001 to September 2003

• Answered phones, organize and scheduled jobs.

• Handled invoices, inventory, and scheduled routes.

• Maintained proper and organized files to find customers information fast and easily. Education

DIPLOMA

EAST HALL HIGH SCHOOL

2001

Skills

• Customer service

• Payroll

• Administrative assistant

• Receptionist

• Data entry

• Filing

• Billing

• Invoicing

• Inventory

• Scheduling

• Quickbooks

• Excel

• Outlook

• Powerpoint

• Microsoft word

• Word

• Database

• Market research

• Microsoft Excel

• Microsoft Office

• Courier

• Meal Preparation

• Landscape Maintenance

• Order Entry

• English

• Windows

• Typing

• Cash handling

• Adobe Lightroom

• Photography

• Adobe Photoshop

• Kronos

• ADP

• Human Resources

• Multi-line phone systems

• Animal handling

• Computer hardware

• Databases

• Clerical experience

• Multi-line phone systems

• Employee relations

• Employee Orientation

• DocuSign

• Data collection

• Communication skills

• Computer skills

• Call center management

Links

https://www.linkedin.com/in/ashley-macdonell-64654575 Certifications and Licenses

Non-CDL Class C

Driver's License

Assessments

Data Entry: Accuracy — Proficient

October 2020

Entering data quickly and accurately

Full results: Proficient

Customer Focus & Orientation — Proficient

October 2020

Responding to customer situations with sensitivity Full results: Proficient

Customer Service Manager — Proficient

October 2020

Managing customer service representatives and resolving customer issues Full results: Proficient

Following Directions — Expert

October 2020

Following multi-step instructions

Full results: Expert

Verbal Communication — Highly Proficient

October 2020

Speaking clearly, correctly, and concisely

Full results: Highly Proficient

Cashier Skills — Proficient

October 2020

Counting cash, processing transactions, following written procedures, and attending to details Full results: Proficient

Veterinary Receptionist Skills — Proficient

April 2020

Managing practitioner schedules and maintaining accurate patient records Full results: Proficient

Attention to Detail — Proficient

October 2020

Identifying differences in materials, following instructions, and detecting details among distracting information.

Full results: Proficient

Call Center Customer Service — Highly Proficient

November 2020

Applying customer service skills in a call center setting Full results: Highly Proficient

Administrative Assistant/Receptionist — Proficient November 2020

Using basic scheduling and organizational skills in an office setting Full results: Proficient

Retail Customer Service — Highly Proficient

November 2020

Comprehending and responding to retail customer needs Full results: Highly Proficient

Work Style: Reliability — Proficient

November 2020

Tendency to be dependable and come to work

Full results: Proficient

Customer Focus & Orientation — Proficient

October 2020

Responding to customer situations with sensitivity Full results: Proficient

Attention to Detail — Highly Proficient

December 2020

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Highly Proficient

Scheduling — Proficient

August 2019

Cross-referencing agendas and itineraries to avoid scheduling conflicts. Full results: Proficient

Following Directions — Expert

October 2020

Following multi-step instructions

Full results: Expert

Administrative Support Professional Fit — Proficient November 2020

Measures the traits that are important for successful administrative support professionals. Full results: Proficient

Verbal Communication — Highly Proficient

October 2020

Speaking clearly, correctly, and concisely

Full results: Highly Proficient

Customer Service — Proficient

November 2020

Identifying and resolving common customer issues

Full results: Proficient

Filing & Organization — Highly Proficient

December 2020

Arranging and managing information or materials using a set of rules Full results: Highly Proficient

Medical Receptionist Skills — Highly Proficient

December 2020

Managing physician schedules and maintaining accurate patient records Full results: Highly Proficient

Data Entry: Accuracy — Proficient

October 2020

Entering data quickly and accurately

Full results: Proficient

Front Desk Agent (Hotel) — Highly Proficient

October 2020

Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Highly Proficient

Office manager — Proficient

August 2021

Scheduling and budgeting

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

SKILLS

• Knowledge of Microsoft Word, Office, Outlook, PowerPoint, and Excel.

• Quickbooks

• Market Research

• Database

• Payroll

• Filing

• Scheduling

• Data Entry

• Billing

• Invoicing

• Inventory Management

• Customer Service

• Administrative Assistant

• Receptionist

LINKS

• https://www.linkedin.com/in/ashley-macdonell-64654575/

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