Customer Service Accounting Representative
Resume:
Clara Torres
************@*****.***
PROFILE
Bilingual (Spanish) Customer Service representative, seeking work with a great and expanding company that would offer growth and advancement.
EXPERIENCE
Customer Service / Baylor Hospital / Dallas TX — 6/2008 - March 2020
Bilingual Customer service / Billing / Accounting representative, assisting patient with medical bills along with accepting payments, finance assistance, verify patient services performed, along with doctor and hospital records, inbound and outbound call center senior representative, and assisted with escalated calls.
Customer Service / Monitronics Alarms international / Dallas TX — 4/2001 - 6/2008
Bilingual customer service assisted in technical support with alarm systems, along with assisting in 911 calls and dispatch with police, maintained patient on phone and helped calm them till police arrived, or if false alarm, to help disconnect till dispatch of technician to home for hands on help with system. Applied payments and went over bills with customer if needed or helped with questions.
Customer Support / Volt contracts with Microsoft / Dallas TX — 8/2000 - 3/2001
Bilingual Customer service representative routed technical support and software operation questions to proper que, documented with notes and helped with assistance on customer computer questions.
Medical Assistant / McAllen Medical Clinic / Dallas, TX - 8/1995 - 8/2000
Medical assistant / office manager / customer service, Small Family practice office, helped with medical duties; lab, clinical, triage, injections, ekgs, cot-icd 9 coding along with other lab and clinical duties to assist doctor, front office duties; answer and schedule phone appointments, insurance billing, prepare rooms for small surgery procedures.
EDUCATION
National Education Center / Dallas Texas — Medical Assistant 6/1994
References: Dr Arminda Perez, 214-***-**** and Diedre Winstead 214-***-****
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