Office Clerk/Machine Operator
Resume:
ESTHER PAMINTUAN
*** ****** ******** **., ******* Taysan, Batangas
+639**-***-**** **************@*****.***
WORK HISTORY
ONLINE SELLER –
Dagatan Taysan Batangas -
Cook and Sells different kinds of food
Delivering orders
Cash handling
CAFETERIA OWNER
CALLE CUISINE – Dagatan Taysan Batangas – 03/18/2019- 09/2019
Cooks different kinds of foods
Entertains clients
Do cash handling
Delivers food
Maintain cleanliness and sanitation of area
Updates for the available stocks
MACHINE OPERATOR/TECHNICIAN
EPISTAR – 13. KeJung Rd., Chunan Science Park, Cunan, Miaoli 350, Taiwan/ 11, Nanke 8th Rd., Tainan Science Park, Shanhua Dist., Tainan 741, Taiwan
01/14/2016 – 05/03/2018
●Maintain clean, neat and organized work area.
●Keep equipment running smoothly with routine maintenance.
●Follow regulations, safety guidelines and company procedures at all times.
●Continuously inspected and maintained work area free of debris.
●Followed all standard operation procedures and safety guidelines.
●Assisted nearby employees as needed to maintain optimal product flow and spirit of collaboration.
ARCHIVES CLERK 09/2012 to 10/2015
AL KHALEEJ LABOUR SUPPLY – KING ABDUL AZIZ STREET SHARJAH, U.A.E.
●Ordered and distributed office supplies while adhering to a fixed office budget.
●Coordinated domestic and international travel arrangements, including booking airfare, hotel and transportation.
● Customer service
●Bookeeping
●Managed office supplies, vendors, organization and upkeep.
●Directed guests and routed deliveries and courier services.
●Screened applicant resumes and coordinated both phone and in-person interviews.
●Answered and managed incoming and outgoing calls while recording accurate messages.
●Opened and properly distributed incoming mail.
●Greeted numerous visitors, including VIPs, vendors and interview candidates.
●Helped distribute employee notices and mail around the office.
●Maintained a clean reception area, including lounge and associated areas.
●Organized all new hire, security and temporary paperwork.
●Completed data entry, tracked resumes and maintained the applicant tracking system.
●Compiled company information and related material and distributed it to candidates.
●Screened all visitors and directed them to the correct employee or office.
●Obtained signatures for financial documents and internal and external invoices.
●Coordinated, scheduled and arranged meeting and travel calendars, including business and social events.
CASHIER 04/2011 to 07/2011
LYCEUM OF THE PHILIPPINES BATANGAS – BATANGAS, PHILIPPINES
●Receiving payments - tuition fees from the students.
●Responsible in preparing the calculation and assessment.
●Handling and monitoring cash hand.
●Preparing report and letters for submission to superior.
●Maintains confidentially of all administrative, personnel matters.
●Maintaining accurate records regarding the payments and ensures that the prepared data is free of any errors.
●Always ensure that the adequate amount of cash is available at cashier counter so that the balance can be paid to the students easily.
SECRETARY 01/2010 to 05/2010
GOVERNOR ARMAN SANCHEZ – BATANGAS, PHILIPPINES
●Arranging schedules/meetings of Municipal Campaign Office.
●Receiving reports from 21 Barangay Campaign Officers.
●Preparing letters for the former Governor.
●Responsible and maintains files and letters.
●Answering correspondents through emails.
●Prepares and manage agendas as directed by the Municipal Campaign Officer.
●Compiles supporting documents for agendas, posts meeting notices.
●Maintains records, filling, drafts and correspondence for former Governor and other City Officials.
●Assist other departments with customer service as needed.
●Performs other duties as directed.
CALL CENTER AGENT 06/2008 to 12/2009
BATANGAS RESOURCE NETWORK –BATANGAS, PHLIPPINES
●Effectively managed a high-volume of inbound and outbound customer calls.
●Gathered and verified all required customer information for tracking purposes.
●Defused volatile customer situations calmly and courteously.
●Accurately documented, researched and resolved customer service issues.
●Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
●Identified chronic customer issues by creating and maintaining customer complaint log.
●Referred unresolved customer grievances to designated departments for further investigation.
●Prepared reports and communication for senior management and clients.
●Managed high call volume with tact and professionalism.
●Oversaw call center employees to ensure customer satisfaction goals were consistently met.
●Acted professionally and patiently when addressing negative customer feedback.
●Managed call center from initial start-up to full operational status.
●Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.
SALES ATTENDANT 10/2005 to 06/2007
SM CITY BATANGAS – BATANGAS, PHILIPPINES
●Selling high class Wooden Kitchen Products.
●Greeting, Advising and helping customers that enter the store for their inquiries.
●Assisting customers on the best products suit for their needs.
●Keeping the business area clean and tidy, as well as stock control monitoring.
●Being on hand to answer questions and queries from customers.
●Building stock displays and keeping an eye on the latest promotions and offers within the business.
●Handling customer complaints and issues.
●Recommended merchandise to customers based on their needs and preferences.
●Contacted other store locations to determine merchandise availability.
●Engaged with customers in a sincere and friendly manner.
●Prioritized helping customers over completing other routine tasks in the store.
SERVICE CREW 10/2004 to 05/2005
McDONALDS BATANGAS – SM CITY BATANGAS – BATANGAS, PHILIPPINES
●Consistently provided professional, friendly and engaging service.
●Skillfully promoted items on beverage lists and restaurant specials.
●Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
●Addressed diner complaints with kitchen staff and served replacement menu items promptly.
●Routinely cleaned work areas, glassware and silverware throughout each shift.
●Developed and maintained positive working relationships with others to reach business goals.
●Demonstrated genuine hospitality while greeting and establishing rapport with guests.
●Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.
●Inventoried and restocked items throughout day.
●Precisely described menu items and special offerings and appropriately identified wine pairings.
●Verified cash drawer against the day's receipts.
●Bussed, cleared, cleaned and set tables in a quiet and efficient manner.
●Resolved guest complaints quickly and efficiently.
●Delivered quality service by providing a warm and welcoming environment.
●Effectively listened to, understood and clarified guest concerns and issues.
EDUCATION
LYCEUM OF THE PHILIPPINES UNIVERSITY
ASSOCIATE IN HOTEL AND RESTAURANT MANAGEMENT - 2004
OUR LADY OF MERCY ACADEMY - 2001
DAGATAN ELEMENTARY SCHOOL - 1997
PERSONAL DATA
●37 years old
●Female
●Filipino
●168 cm in height
●68 kgs. in weight
●Married
ESTHER O. PAMINTUAN
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