ESTHER PAMINTUAN

*** ****** ******** **., ******* Taysan, Batangas

+639**-***-**** adq9vn@r.postjobfree.com

WORK HISTORY

ONLINE SELLER –

Dagatan Taysan Batangas -

**/****- *******

Cook and Sells different kinds of food

Delivering orders

Cash handling

CAFETERIA OWNER

CALLE CUISINE – Dagatan Taysan Batangas – 03/18/2019- 09/2019

Cooks different kinds of foods

Entertains clients

Do cash handling

Delivers food

Maintain cleanliness and sanitation of area

Updates for the available stocks

MACHINE OPERATOR/TECHNICIAN

EPISTAR – 13. KeJung Rd., Chunan Science Park, Cunan, Miaoli 350, Taiwan/ 11, Nanke 8th Rd., Tainan Science Park, Shanhua Dist., Tainan 741, Taiwan

01/14/2016 – 05/03/2018

●Maintain clean, neat and organized work area.

●Keep equipment running smoothly with routine maintenance.

●Follow regulations, safety guidelines and company procedures at all times.

●Continuously inspected and maintained work area free of debris.

●Followed all standard operation procedures and safety guidelines.

●Assisted nearby employees as needed to maintain optimal product flow and spirit of collaboration.

ARCHIVES CLERK 09/2012 to 10/2015

AL KHALEEJ LABOUR SUPPLY – KING ABDUL AZIZ STREET SHARJAH, U.A.E.

●Ordered and distributed office supplies while adhering to a fixed office budget.

●Coordinated domestic and international travel arrangements, including booking airfare, hotel and transportation.

● Customer service

●Bookeeping

●Managed office supplies, vendors, organization and upkeep.

●Directed guests and routed deliveries and courier services.

●Screened applicant resumes and coordinated both phone and in-person interviews.

●Answered and managed incoming and outgoing calls while recording accurate messages.

●Opened and properly distributed incoming mail.

●Greeted numerous visitors, including VIPs, vendors and interview candidates.

●Helped distribute employee notices and mail around the office.

●Maintained a clean reception area, including lounge and associated areas.

●Organized all new hire, security and temporary paperwork.

●Completed data entry, tracked resumes and maintained the applicant tracking system.

●Compiled company information and related material and distributed it to candidates.

●Screened all visitors and directed them to the correct employee or office.

●Obtained signatures for financial documents and internal and external invoices.

●Coordinated, scheduled and arranged meeting and travel calendars, including business and social events.

CASHIER 04/2011 to 07/2011

LYCEUM OF THE PHILIPPINES BATANGAS – BATANGAS, PHILIPPINES

●Receiving payments - tuition fees from the students.

●Responsible in preparing the calculation and assessment.

●Handling and monitoring cash hand.

●Preparing report and letters for submission to superior.

●Maintains confidentially of all administrative, personnel matters.

●Maintaining accurate records regarding the payments and ensures that the prepared data is free of any errors.

●Always ensure that the adequate amount of cash is available at cashier counter so that the balance can be paid to the students easily.

SECRETARY 01/2010 to 05/2010

GOVERNOR ARMAN SANCHEZ – BATANGAS, PHILIPPINES

●Arranging schedules/meetings of Municipal Campaign Office.

●Receiving reports from 21 Barangay Campaign Officers.

●Preparing letters for the former Governor.

●Responsible and maintains files and letters.

●Answering correspondents through emails.

●Prepares and manage agendas as directed by the Municipal Campaign Officer.

●Compiles supporting documents for agendas, posts meeting notices.

●Maintains records, filling, drafts and correspondence for former Governor and other City Officials.

●Assist other departments with customer service as needed.

●Performs other duties as directed.

CALL CENTER AGENT 06/2008 to 12/2009

BATANGAS RESOURCE NETWORK –BATANGAS, PHLIPPINES

●Effectively managed a high-volume of inbound and outbound customer calls.

●Gathered and verified all required customer information for tracking purposes.

●Defused volatile customer situations calmly and courteously.

●Accurately documented, researched and resolved customer service issues.

●Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.

●Identified chronic customer issues by creating and maintaining customer complaint log.

●Referred unresolved customer grievances to designated departments for further investigation.

●Prepared reports and communication for senior management and clients.

●Managed high call volume with tact and professionalism.

●Oversaw call center employees to ensure customer satisfaction goals were consistently met.

●Acted professionally and patiently when addressing negative customer feedback.

●Managed call center from initial start-up to full operational status.

●Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.

SALES ATTENDANT 10/2005 to 06/2007

SM CITY BATANGAS – BATANGAS, PHILIPPINES

●Selling high class Wooden Kitchen Products.

●Greeting, Advising and helping customers that enter the store for their inquiries.

●Assisting customers on the best products suit for their needs.

●Keeping the business area clean and tidy, as well as stock control monitoring.

●Being on hand to answer questions and queries from customers.

●Building stock displays and keeping an eye on the latest promotions and offers within the business.

●Handling customer complaints and issues.

●Recommended merchandise to customers based on their needs and preferences.

●Contacted other store locations to determine merchandise availability.

●Engaged with customers in a sincere and friendly manner.

●Prioritized helping customers over completing other routine tasks in the store.

SERVICE CREW 10/2004 to 05/2005

McDONALDS BATANGAS – SM CITY BATANGAS – BATANGAS, PHILIPPINES

●Consistently provided professional, friendly and engaging service.

●Skillfully promoted items on beverage lists and restaurant specials.

●Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.

●Addressed diner complaints with kitchen staff and served replacement menu items promptly.

●Routinely cleaned work areas, glassware and silverware throughout each shift.

●Developed and maintained positive working relationships with others to reach business goals.

●Demonstrated genuine hospitality while greeting and establishing rapport with guests.

●Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.

●Inventoried and restocked items throughout day.

●Precisely described menu items and special offerings and appropriately identified wine pairings.

●Verified cash drawer against the day's receipts.

●Bussed, cleared, cleaned and set tables in a quiet and efficient manner.

●Resolved guest complaints quickly and efficiently.

●Delivered quality service by providing a warm and welcoming environment.

●Effectively listened to, understood and clarified guest concerns and issues.

EDUCATION

LYCEUM OF THE PHILIPPINES UNIVERSITY

ASSOCIATE IN HOTEL AND RESTAURANT MANAGEMENT - 2004

OUR LADY OF MERCY ACADEMY - 2001

DAGATAN ELEMENTARY SCHOOL - 1997

PERSONAL DATA

●37 years old

●Female

●Filipino

●168 cm in height

●68 kgs. in weight

●Married

ESTHER O. PAMINTUAN

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