Store Manager / Customer Service

Karla Estela Moreno Hernández

*****, ******** **********

+1-442-***-**** **************@*****.***

PROFESSIONAL SUMMARY

Enthusiastic and hardworking store manager with expertise in anticipating professional needs and proactively identifying and resolving problems. Highly organized, proactive and punctual person. Excellent customer service and conflict management skills.

ACCOMPLISHMENTS

Supervised team of 5 staff members.

Collaborated with team of 5.

SKILLS

Excellent customer service

Problem solving

Strong Organizational Skills

Accounting

Relationship Building

Clerical

Cleaning and Sanitizing

Highly Efficient and Productive

Fast Learner

Sales

Money

Listening

Office

Experience in fragances

WORK HISTORY

STORE MANAGER 10/2021 TO 05/2022

EUROPEAN COLLECTIONS – CALEXICO, CALIFORNIA

Supervised counting cash drawers and making bank deposits in compliance with store opening and closing procedures.

Connected with customers daily to understand needs, provide assistance and collect feedback to optimized operations.

Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.

Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.

Reviewed sales reports to enhance sales performance and improve inventory management accuracy.

Reviewed store policies and made changes to increase productivity and sales.

Maintained professional store appearance by inspecting checkout areas, cleaning, trash removal and other actions.

Opened facility daily and prepared areas for service.

Counted cash drawer before opening store doors to determine if currency and coin should be added.

Analyzed and maintained inventory.

Maintained retail store presentation.

Formed and sustained strategic relationships with clients.

Interacted pleasantly with clients.

Washed and polished glass windows and doors to keep entryways clear and professional.

Prioritized sanitation, safety and health standars in work areas.

Open and close the store.

Cashier

Answer the phones.

SECRETARY 01/2013 TO 05/2020

MORENO HMNOS – MEXICALI, BAJA CALIFORNIA

Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Provided clerical support to company employees by copying, faxing and filing documents.

Kept reception area clean and neat to give visitors positive first impression.

Prepared and distributed team-based communications to foster collaboration and enhance team morale.

Maintained office supplies inventory by checking stock and ordering new supplies as needed.

Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.

HOBBY

Experience in fragances, skincare and make-up.

EDUCATION

Cetys Universidad Campus Mexicali – Mexicali, Baja California

Degree in Law, 06/2020

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