Data Capturer Call Centre
Resume:
Curriculum Vitae
Sylvia Trigg
March ****
CURRICULUM VITAE
Sylvia Trigg
ADDRESS
Gonubie
East London
5257
CONTACT DETAILS
Mobile: 063******* / 083*******
Email: ******.*****@*****.***
PERSONAL DETAILS
Date of Birth: 05 September 1972
Citizenship: South African
Identification Number: 720**********
Home Language: English
Marital Status: Engaged
PERSONAL REFERENCE
I am a loyal, hardworking individual who likes to be in the company of people with similar values and ideals.
I have Call Centre and Debt Collecting experience of 9 years and it has given me the opportunity to converse with all types of people and personalities. My job function for the past five years has varied from order entry to warehouse and office admin for a distribution company with Unilever products. I currently work as an Admin Manager at a fitness facility in Gonubie and am working with walk in customers of different cultures. I enjoy working with customers and assisting them to the best of my ability. I believe in honesty and reliability at all times. I take my work very seriously and I believe in respect in the workplace and taking ownership of any responsibilities given to me. LANGUAGES
Fluent (read, write and speak) in both English and Afrikaans EDUCATION
St Anne’s Primary School
Cambridge High School Matric 1991
SUMMARY OF SUBJECTS
English
Afrikaans
Typing
History
Biology
Business Economics
HOBBIES
Reading
Cooking
Sewing
Scrap Booking
Walking
RELEVANT WORK EXPERIENCE
EDGE FITNESS GONUBIE
Admin Manager
June 2021 – Present
Checking of all memberships on database-fees, terms, banking info and all personal information
Dockings of Sales Consultants
Adding payment methods on Club Manager
Cancellations, refunds and freezes of accounts
CDV changes
Attend to all queries escalated by Reception and Sales
Banking, Receipting and Cash Control
Management of drop safe and all monies in the safe
Control of all petty cash
Month end procedures
Attend to remittances received
Assist debt collectors with queries
All filing of memberships, staff, creditors and admin instructions
Recruiting and training of new receptionists
Preparing and checking all salaries
Signing off leave forms
Handling of all stock and collection of post
Weekly stock take
Ordering of all stationary and stock
Helping reception when busy or standing in for reception
Oversee reception
Check front floats at reception daily
Overall responsibility to check and monitor all staff in line with their job description.
EDGE FITNESS GONUBIE
Head Receptionist
September 2020 – June 2021
Control of petty cash and banking
Management of drop safe and all monies in safe
Recruiting and training of receptionists
Relieve receptionist when on leave and during break times
Spot checks on reception float
Prepare staff registers, loan forms, all staff take on forms and uniform deductions for central admin.
Loading of creditor invoices
Assisting central admin with the daily
Filing of contracts and mailing to members
General member queries and cancellations
Loading and cancelling EFT payments
Opening and closing of gym
Ordering of chemicals and stationary
Data capturing
General filing
T.A.C DISTRIBUTORS
Administration Clerk
2015 – 2020
Admin
Order entry – sales and purchasing
Debtors and account queries
Receipting /cash book posting / remittance on pastel
Filing
Formulating trip sheets for deliveries
Trade references
Petty cash and drivers sleep out payments
Credits on returned goods
Proof of delivery control
REAL PEOPLE
Customer Service Centre Agent Inbound Call Centre
2005 – 2014
Initiate outgoing calls
Collection of debt
Interaction with customers telephonically
Data capturer
Refunds and account queries
Preparing settled/paid up letters for customers
Assisting with settlement options for customers
HOTEL RECEPTIONIST – 2000-2003
Daily check ins
Kitchen Orders
Cashier
Cleaning Staff Management
Quotations for formal events and functions
MOTIVATION FOR POSITION
Reliable
Good at solving problems for clients
Patient and able to investigate if need be
Good telephone and listening skills
Good customer care and relationship building
Call Centre experience
Willing to learn
Hardworking
Willing to go the extra mile
Good face to face communication skills
REFERENCES
EDGE FITNESS GONUBIE
Angie Burgins (Group Admin Manager)
Deon Strydom (Club Developer)
T.A.C DISTRIBUTORS
Mildred Goosen (Supervisor)
REAL PEOPLE
Sharon Buchholz (Team Leader)
Contact this candidate