Curriculum Vitae

Sylvia Trigg

March ****

CURRICULUM VITAE

Sylvia Trigg

ADDRESS

** ***** *** ***

Gonubie

East London

5257

CONTACT DETAILS

Mobile: 063******* / 083*******

Email: adq9u0@r.postjobfree.com

PERSONAL DETAILS

Date of Birth: 05 September 1972

Citizenship: South African

Identification Number: 720**********

Home Language: English

Marital Status: Engaged

PERSONAL REFERENCE

I am a loyal, hardworking individual who likes to be in the company of people with similar values and ideals.

I have Call Centre and Debt Collecting experience of 9 years and it has given me the opportunity to converse with all types of people and personalities. My job function for the past five years has varied from order entry to warehouse and office admin for a distribution company with Unilever products. I currently work as an Admin Manager at a fitness facility in Gonubie and am working with walk in customers of different cultures. I enjoy working with customers and assisting them to the best of my ability. I believe in honesty and reliability at all times. I take my work very seriously and I believe in respect in the workplace and taking ownership of any responsibilities given to me. LANGUAGES

Fluent (read, write and speak) in both English and Afrikaans EDUCATION

St Anne’s Primary School

Cambridge High School Matric 1991

SUMMARY OF SUBJECTS

English

Afrikaans

Typing

History

Biology

Business Economics

HOBBIES

Reading

Cooking

Sewing

Scrap Booking

Walking

RELEVANT WORK EXPERIENCE

EDGE FITNESS GONUBIE

Admin Manager

June 2021 – Present

Checking of all memberships on database-fees, terms, banking info and all personal information

Dockings of Sales Consultants

Adding payment methods on Club Manager

Cancellations, refunds and freezes of accounts

CDV changes

Attend to all queries escalated by Reception and Sales

Banking, Receipting and Cash Control

Management of drop safe and all monies in the safe

Control of all petty cash

Month end procedures

Attend to remittances received

Assist debt collectors with queries

All filing of memberships, staff, creditors and admin instructions

Recruiting and training of new receptionists

Preparing and checking all salaries

Signing off leave forms

Handling of all stock and collection of post

Weekly stock take

Ordering of all stationary and stock

Helping reception when busy or standing in for reception

Oversee reception

Check front floats at reception daily

Overall responsibility to check and monitor all staff in line with their job description.

EDGE FITNESS GONUBIE

Head Receptionist

September 2020 – June 2021

Control of petty cash and banking

Management of drop safe and all monies in safe

Recruiting and training of receptionists

Relieve receptionist when on leave and during break times

Spot checks on reception float

Prepare staff registers, loan forms, all staff take on forms and uniform deductions for central admin.

Loading of creditor invoices

Assisting central admin with the daily

Filing of contracts and mailing to members

General member queries and cancellations

Loading and cancelling EFT payments

Opening and closing of gym

Ordering of chemicals and stationary

Data capturing

General filing

T.A.C DISTRIBUTORS

Administration Clerk

2015 – 2020

Admin

Order entry – sales and purchasing

Debtors and account queries

Receipting /cash book posting / remittance on pastel

Filing

Formulating trip sheets for deliveries

Trade references

Petty cash and drivers sleep out payments

Credits on returned goods

Proof of delivery control

REAL PEOPLE

Customer Service Centre Agent Inbound Call Centre

2005 – 2014

Initiate outgoing calls

Collection of debt

Interaction with customers telephonically

Data capturer

Refunds and account queries

Preparing settled/paid up letters for customers

Assisting with settlement options for customers

HOTEL RECEPTIONIST – 2000-2003

Daily check ins

Kitchen Orders

Cashier

Cleaning Staff Management

Quotations for formal events and functions

MOTIVATION FOR POSITION

Reliable

Good at solving problems for clients

Patient and able to investigate if need be

Good telephone and listening skills

Good customer care and relationship building

Call Centre experience

Willing to learn

Hardworking

Willing to go the extra mile

Good face to face communication skills

REFERENCES

EDGE FITNESS GONUBIE

Angie Burgins (Group Admin Manager)

079-***-****

Deon Strydom (Club Developer)

081-***-****

T.A.C DISTRIBUTORS

Mildred Goosen (Supervisor)

078-***-****

REAL PEOPLE

Sharon Buchholz (Team Leader)

083-***-****

Contact this candidate