C O U R T E N A Y H O R N E

619-***-****

adq9ta@r.postjobfree.com

San Diego, CA

Seeking a position that will allow me to leverage my passion for assisting people through my 10+ years of customer service, leadership and training experience.

P R O F E S S I O N A L S K I L L S

•Adept at maintaining an exceptional rate of productivity, efficiency, organization and proficient with details.

•Ability to establish production standards, monitoring compliance, and providing coaching for areas of opportunity.

•Keen ability in identifying challenges and providing solutions related to personnel, processes/procedures etc.

•Exceptional verbal and written communication skills.

•Ability to coach, train, and mentor.

Key strengths include:

•Flexible scheduling availability including evenings and weekends

•Strong automobile mechanical background in case of minor repairs and operation problems

•Excellent interpersonal and communication skills

CO R E C O M P E T E N C I E S

•Organizational Skills

•Time managing

•Strategic Planning

•Ability to follow written and verbal

•Ability to analyze and solve problems

•Leadership and personnel management

•Personnel skills and teamwork

P R O F E S S I O N A L E X P E R I E N C E

First Transit, Shop Steward – San Diego, CA 03/2020-Present

Act as a liaison between the employee and company

Assist with employee grievances, by providing a solution between the employee and employer. (Documenting grievances, and their resolutions.)

Stayed up to date with updates on policies to ensure dissemination of accurate and up to date information.

Conduct meetings to review new policies or revision of policies.

Organized shop meetings and activities.

Organized lead and assisted with collective bargaining meetings.

Maintained files and records.

Ensured adherence of contract between employer and employee, enforced contract as needed.

Alerted union leaders of new developments, issues or problems.

First Transit, Bus Operator – San Diego, CA 03/2018-Present

Arrives at main bus lot or assigned work area ready and able to drive specified bus route as assigned by dispatch, based on the pre-set time schedule for bus route.

Ensures all necessary paperwork such as schedule and route information has been retrieved from dispatch.

Performs bus inspection: Exterior, looks for oil and other leaks under the bus, checks for body damage, determines if the bus is leaning, checks tires and wheels, splash guards, all windows, front door glass, mirrors, headlights, windshield glass; wipers, clearance lights, reflectors, turn signals, brake lights, license plate clean/readable, bike rack is secure. Checks back engine compartment. It takes between 20 to 40lbs of pressure to lift the back engine compartment door (swings up); however, closes (down) easily

Performs bus inspection for interior and exterior including the following:

-checks for leaks under the bus

-damage to the body of the bus

-checks tires, wheels and splash guard

-all windows and front door glass and mirrors

-checks and ensures headlights are intact and properly working (clearance lights, reflectors, turn signals, brake lights)

-checks windshield wipers and fluid

-ensures license plate is clean/readable

-ensures bike rack is intact and secure.

Assists dependent passengers, IE passengers in wheelchairs need assistance getting on the bus with the wheelchair lift as well as assistance with wheelchair restraints, as needed, once on the bus.

Use of public address system to inform passengers of schedule information and/or rules etc.

Returns bus to bus yard and turns over all pertinent information to the next driver (if route is still ongoing). Performs pre-departure inspection; picks up paper debris from floor/seats and takes any left items to appropriate location in facility.

Returns bus to bus yard at the end of shift, relaying all pertinent information to next driver, when applicable.

Completes end of day/route inspection picking up trash and debris from floors, seats etc.

City-Link Foundation, Bus Aide – San Diego, CA 03/2016-03/2018

Assist the bus driver in maintaining safe conduct on the bus, for adults with disabilities.

Assisted adults with physical disabilities to safely get on and off the bus.

Provided instruction to passengers, regarding bus safety and ensuring seatbelts were worn the duration of the bus ride.

Inspection of bus retrieving any personal belongings left behind and turning them into lost and found” for retrieval.

Assist bus driver with passengers in cases of emergencies/accidents.

Continually displayed professional and ethical behavior. Demonstrated a positive attitude, including ensuring attire was appropriate as well as being well groomed; to ensure quality customer service when working with passengers, parents and other staff.

Participated in workshop programs IE CPR training, de-escalation training, etc. as well as bus exit drills.

Completion of necessary reports/paperwork daily.

Ability to complete 7-layer strap down.

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In Home Supportive Services (IHSS), Caregiver – San Diego, CA 07/2013- Present

A A Affordable Driving School, Office Administrator – San Diego, CA 01/2010 – 12/2012

Mitchell International, Medical Biller – San Diego, CA- 10/2009-09/2010

A W A R D S A N D H O N O R S

•Manager of the Year Mar- 2011

•Campaign Star Award Mar- 2010

•Excellence Service Award Feb- 2008

•Customer Service Agent of the year Dec- 2003

ED U C A T I O N

AN D

CE R T I F I C A T I O N S

San Diego State University Coursework includes: Business Administration, Sociology and Psychology, Finance, Statistics and Microeconomics

San Diego, Ca

UEI-Medical Billing Certificate

San Diego, Ca

Lincoln High School Graduate

San Diego, CA

Personal and Confidential

Contact this candidate