Data Entry Customer Service

Asha Coleman

Tampa, Fl, ***** 813-***-**** **************@*****.***

Experience

HOME LOAN SPECIALIST 1 PennyMac April 2020 – May 2022

Must be a team player with strong attention to detail and able to work independently

Proven track record at delivering timely and accurate information in a fast-paced environment

Excellent critical thinking, problem solving, mathematical skills and sound judgment

Effective time management skills to deliver work on time

Capable communicator, written and oral

Demonstrated proficiency with computers and mainstream computer applications (Microsoft, Google, etc

General understanding of applicable Federal, State and Local regulations

Performing routine data entry and validation tasks

Initiating third party orders (title, appraisal, hazard, flood cert, credit, etc

Reviewing and validating loan documents

Handling routine calls, emails and/or chat responses

Legal Documentation Review

Assigning and distributing work loads

Monitoring work queues and intervening as needed

Interacting with multiple departments to expedite processing and/or issue resolution

Performing other related duties as required and assigned

Demonstrating behaviors which are aligned with the organizations desired culture and values

ADMISSIONS REPRESENTATIVE UMA AUGUST, 2019 – MARCH, 2020

Contact prospective student by phone and conduct interview

Learn prospective students background, obstacles, and goals to assist them in deciding if UMA is the right choice

Complete paperwork and online forms timely and according to policies and procedures

Professionally represent UMA to the public

ASSISTANT LEADER AMSCOT DECEMBER 2017 – AUGUST 2018

Provided convenient financial services (check cashing, money orders, process cash advance request)

Provided quick and efficient services

Navigate multiple screens at a time

Notarized documents

Closing and opening the store

Balance drawers, cash vault and ATM

Answer incoming calls and assist customers

Certified outbound collection calls

Developed strategies to attract new customers

Upkept records

Enforced company policies among both customers and employees

PEOPLES DEPARTMENT (HIRING) MANAGER MCDONALDS APRIL 2013 – DECEMBER 2017

Interviewed and hired new team members

Onboarded new hires, including background checks, orientation, and necessary documentation

Provided feedback to workers and made sure they know how to completes tasks

Planned, directed and oversaw shifts

Assisted in developing and enforcing policies

Maintained quality customer service by reinforcing company’s standards

Created weekly schedules and budget planning

Conducted 90-day staff evaluations

Education

High School Diploma June, 2016 Henry B. Plant High School

Skills & Abilities

To work in fast paced environment

Good, fair judgement and decision making

Excellent verbal and written communicator

Problem solving and conflict resolution

Familiarity with Microsoft software

Professional social perceptiveness

Contact this candidate