Network Engineer Voice

PaoChoua Yang

Anoka, MN *****

• Mobile: 952-***-**** • Email: ****.****@*****.***

I have experience in deployed, integrated, implemented and troubleshooting DATA and VOICE in small and large enterprise production projects. I’m looking for challenging opportunity as a network engineer in an organization that offers learning and growth opportunities.

Skills

• AD/LDAP,UC Call Manager, Unity, UCCX

• Routing & Switching – WAN, VLAN

• Ticketing: Service Now, HPSM and Remedy

• UC Deployment, Integrations and MACD provisioning

• Meraki, SW-WAN, Cisco Switch STACKING

Certifications

CCNA R/S and CCNVoice Collaboration (Expired)

Cisco Meraki Certified CMNO

A+

Education

Associate Degree in Information Technology

High School Diploma from Harding High school – 1994 to 1998

Works Experience:

Jr. Network Engineer at Apex System / Usbank, From October 2021 – Present

• First contact person for responsible all arise issues relate to voice, data, and SD WAN, Meraki issues. performed.

• Troubleshoot, voice issue, users, cisco call manager, cisco unity, support and created basic scripting in UCCX

• Provided monitoring production network using Prognosis monitoring tools

• Ensured the proper resolution of all issues and requests received by the NOC

• Supported level 2 relate to high profile voice, fax, fxs, fxo and VG gateway.

• Trained L1 to troubleshoot with any other cisco voice basic issues and find root cause issues across uc

. Helping tec on-site troubleshooting routers and switch. Coordinate fields tech

Network NOC Operation II at CenturyLink, From November 2021 – Present

Monitory, Analyze, sectionalize, isolate, and resolve trouble situations.

Troubleshooting, supported T1-T3. circuit issues and escalated

Communicate with customers and others in a repair situation

Initiate internal escalations, as necessary.

Escalated and follow customer issues with local carriers and update tickets to customers as need.

Provided assistance to peers and participate in ongoing repair process improvement activities

Provide follow up and closure of assigned trouble tickets

Performs primary support functions for LAN/WAN, T1, SDWAN. Including providing full end to end support for customer networks and support.

Act on behalf of the customer in coordinating all repair and configuration activities.

Network NOC Technical Support at US Internet Corporation, From 09/13/2021 – Present

Monitory, Analyze, sectionalize, isolate, and resolve trouble situations.

Troubleshooting and supported, Vlan and BGP, create tickets And escalated

Verify customer account, verify customer entering to the DC

Initiate internal escalations, as necessary.

Provide follow up and closure of assigned trouble tickets

Network Engineer Support at Comm-Works, From June 11/2019 – March 20, 2020

Performed Switch, VLan and Voice cisco gateway, vg224, cucm/unity/ basic uccx, voice mails

Perform site refresh Router and Vlans, setup basis asa security level and access list.

Support, SDWAN, voice and data issues, Voice MACD as needs, configured, Tshoot, build profile in CUCM/CUC

Setup new switch and router (Trunk) as need, Setup VLan, ports, 802.1q, option 150 access

Setup FXO, FXS, PSTN, Voice Gateway, MGCP, SIP Trunk gateway

30% refresh replace router, switch vlan and VG and SIP voice gateway deployed

70% Voice MACD

Network Engineer IPT & Meraki at Abra Auto & Glass/From ICS, From June 2019 – 10/2019

Performed and troubleshoot CUCM, UNITY, UCCX

Level 2 Voice Engineer support, responsible UC MACD

Frist line for all voice and data issues, MACD, Tshoot, build profile in CUCM/CUC/ trunk, BUILD uccx

Setup new switch (Trunk) as need, Setup data and voice vlans 802.1q

Setup SIP Trunk, voice dial peer to cube and work with ISP for connection setup

Support L2 data and voice issues

Configure all VOIP issues across cucm, unity and uccx + LDAP to third parties platforms

Network Engineer II VOICE & SD-WAN - Meraki at eXcell/ Compucom-Ameriprise Financial, From July 2018 – March 2019.

Performed Meraki MX Install/cutover for small branch 1-2 site per day, troubleshoot, Create, build and verify dashboard MX64W/MX65W/MX68

Performed, troubleshooting, end user voice issues ralate to phone, vm, branch intermediate uccx scripts

Designged IP subnet, Build Meraki dashboard prior to converting, Troubleshoot, configure, Router, Switch, UC Voip and Meraki issues

Moninitorying voice, data, network and VLan, and built basis uccx script, CTI for contact center

Configurated customer router data and voice and VLan, trunk, 802.1q

Verify Discovery order form make sure order form is accurate

Help coordinator to audit each site before and after site completion

Meraki Project: refresh LAN, Wifi, Routing, Vlan, Bandwidth shaping, Alert, Firewall, Site to Site, VPN, Voip

Walk local tech or customers through how to get meraki MX install to finished

Customer service, troubleshoot, fax, printer, Iphone, via email, phone and ticketing system

Work with cisco, Claim Meraki licensing. Do RMA if require

UC Engineer at All Choice Insurance Agency, From March 2018 – June 2018.

Designed, performs deployed hardware and software integration including WinServer 2016 / Exsi chassis

Installed UC version 11 / Unity connection and and build basic UCCX

Configured NAT, DHCP, Trunk, VLAN, EIGR and BGP – platform: 2900 router / stack switch 3850 POE

Setup SIP account for customer

Configured Cisco basic CUBE, created dial peers, dial plans and basic voice translation rules, cucm trunk

Setup basic uccx scripting for this organization

Provisioning, association users phone, build voice mails box and much more (MACD)

Setup platforms Synchronization from AD to all UC platforms accurate

Network NOC Operation II at CenturyLink, From May 2017 – March 28, 2018

Monitory, Analyze, sectionalize, isolate, and resolve trouble situations.

Troubleshooting, supported T1-T3. circuit issues and escalated

Communicate with customers and others in a repair situation

Initiate internal escalations, as necessary.

Escalated and follow customer issues with local carriers and update tickets to customers as need.

Provided assistance to peers and participate in ongoing repair process improvement activities

Provide follow up and closure of assigned trouble tickets

Performs primary support functions for LAN/WAN, T1, SDWAN. Including providing full end to end support for customer networks and support.

Act on behalf of the customer in coordinating all repair and configuration activities.

Network Engineer II IPT & SDWAN from Insight Global at Ameriprise Financial, From June 2016 – 12/02/2016

• First contact person for responsible all arise issues relate to voice, data, and SD WAN, Meraki issues. 70% UC performed.

• Troubleshoot, voice issue, users, cisco call manager, cisco unity, support and created basic scripting in UCCX

• Provided monitoring production network using Prognosis monitoring tools

• Ensured the proper resolution of all issues and requests received by the NOC

• Supported level 2 relate to high profile voice, fax, fxs, fxo and VG gateway.

• Trained L1 to troubleshoot with any other cisco voice basic issues and find root cause issues across uc

Network Engineer at CompuCom at USbank, From August 2013 – May 2015

• Sites conversion, administration, configuration, and troubleshooting of nationwide voip and vlan network, converting from non-VoIP US Bank branches to sip infrastructure. This included 3500 sites

• Supported dial peer and trunk configuration

• Technical support included configuration, change/add/moves, build voice mails

• Provisioning, configured, DID porting and site surveys reviewed.

• Provided cutover support, troubleshooting and resolution of IPT and SIP related incidents up to completion

Network voice and Tech Support at Cigna, Eden Prairies MN

Pyramid Consulting, From March 2012 – March 2013,

DecisionOne, From April 2013 – June 2013

• Responsible for CUCM, Unity, completing Move, Add, Change and Disconnect (MACD) as a local tech

• Supported and managing to configured and update all end user cisco IP phones and voice mails issues, password reset issues, build user phones using BAT tools

• Coordinated and responsible for small to large MACD phones and desktop projects

• Assists in installation, router, switch, Voice gateway, racking, equipment decommission, RMA

• Supported after hour changes need

• Maintained voice system, manage and escorting.

Contact this candidate