Customer Service Representative
Resume:
TyRhonda Monford
Southfield, MI 48034
***********@*****.***
Objective
Challenging position in the Underwriting and Customer Service industry using my excellent customer service skills and experience.
Highlights of Qualifications
• 7 years of Mortgage Underwriting experience in refinance and purchasing. Including conventional and government loans.
• 5 Years of work from home experience.
• Over ten years of excellent high quality customer service skills as well as sales.
• Ability to multitask, prioritize, organize and handle high volume of customers.
• Task oriented and ability to adapt in a fast-paced environment.
• Excellent collaborative and communication skills.
• Proficient in computer office systems including Microsoft Office Suite.
• Proficient in Microsoft Teams and Zoom
• Independent worker with good organizational and record keeping skills.
• Problem solver and ability to handle difficult customer issues with little or no escalation.
• Able to type over 50 wpm
Experience
Triple Crown Mortgage Underwriter/Underwriting Team Leader Rocket Mortgage, Detroit Michigan 2/23/2015-1/25/2022
● Excess risk for homeowners seeking to refinance their homes as well and homebuyers looking to purchase a home.
● Fully Underwrite loans
● Data Entry
● Communicate with internal clients via written and verbal communication
● Managing team scheduling
● Completing monthly one on one reviews with team members under my leadership
● Cultivate ideas to improve process as well as team member morale
● Interviewing potential team members
Customer Service Representative Teletech, Detroit, MI 10/2012 – 1/2014
• Provide customer service to potentially new and current customers.
• Confidentially maintain customer credit card and personal information.
• Accessed Microsoft Office applications to input consumer information.
• Adapt to constant changes in company policy, department rules and regulations.
• Operate multi-line telephone and message systems as well as email, internet and word processing applications.
Telemarketer Associated Community Services Southfield, MI 8/2009 – 4/2014
• Placed outbound cold calls to obtain charitable donations .
• Meeting weekly quota. Taking payments over the phone.
• Taking inbound calls to answer customers' questions and or concerns. Customer Service Representative Insight Teleservices, Southfield, MI 6/2009 – 8/2009
• Provide customer service handling confidential and personal consumer information.
• Operated computer database receiving outbound calling lists to raise funds for charity foundations.
• Answering phones and making contact with potential donors. Sales Associate/Visual Aid Footlocker, Dearborn, MI 8/2004 – 10/2008
• Received inbound calls and handled customer inquiries.
• Assisted customers with purchases as well as up-sales.
• Arranged displays and Handled stock
• Handled payments and operated cash register
• Light cleaning and maintaining neat workspace
Cashier/Customer Service Representative Super Kmart, Dearborn, MI 6/1996 - 10/2003
• Operated the cash register.
• Handled cash, credit card and check payments.
• Direct interaction with customers, handling customers' concerns..
• Handled returns and exchanges.
• Maintain workspace appearance.
• Answered incoming calls to assist customers
Education
• High School Diploma, Communication and Media Arts High School, Detroit, MI 1996
• Michigan State University, East Lansing, MI
PROFESSIONAL REFERENCES
Adrienne Raliegh
Tahisha Haygood
Grace Williams
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