MELISHA HAWKINS
***** ****** ****** ***. *, Euclid, OH 44117, 216-***-****, ******************@*****.***
Customer service professional with proven skills focused on quality. Affluent Teams, Microsoft office suite an ability to communicate effectively on all levels. Highly organized, multitasker with an excellent work ethic and computer skills.
SKILLS
Administrative/leadership skills
Meeting/exceeding goals
Effective communicator
Time management
Customer service oriented
Over the phone and cash handling
EMPLOYMENT EXPERIENCE
Preventive Healthcare Advisor
Lifeline Screening, Cleveland Ohio November 2021 – January 2022
CSR designed to inform inbound callers of products and procedures
Assist with scheduling preventive healthcare appointments.
Office Manager
Beverly Terrace Apartments, Cleveland, OH April 2017 – March 2020
Maintains property rentals by advertising and filling vacancies, negotiating and enforcing leases, and maintaining and securing premises.
Attracts tenants by advertising vacancies, obtaining referrals from current tenants, explaining advantages of location and services, and showing units.
Contracts with tenants by negotiating leases and collecting security deposit.
Accomplishes financial objectives by collecting rents, paying bills, forecasting requirements, preparing an annual budget, scheduling expenditures, analyzing variances, and initiating corrective action.
Maintains property by investigating and resolving tenant complaints, enforcing rules of occupancy, inspecting vacant units and completing repairs, planning renovations, contracting with landscaping and snow removal services
Maintains building systems by contracting for maintenance services and supervising repairs.
Enforces occupancy policies and procedures by confronting violators.
Prepares reports by collecting, analyzing, and summarizing data and trends.
Accomplishes organization goals by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments.
Medical Aide/Care Giver
Visiting Angels, Cleveland, OH June 2016- February 2017
Personal care assistance (bathing, grooming, dressing, toileting, etc.)
Companionship and emotional support
Meal planning and preparation
Laundry and light housekeeping
Medication reminders
Assistance with other activities of daily living
EDUCATION/TRAINING
Max Hayes, Cleveland OH
1994 GED
1994 STNA License
Cleveland Rehabilitation Aide Program
1996 Certificate
2002 – 2006 acquired 24 college credits
American Red Cross
2004 STNA License renewal
Opportunities for Ohioans with Disabilities
2021 Computer training refresher