MELISHA HAWKINS

***** ****** ****** ***. *, Euclid, OH 44117, 216-***-****, adq9rl@r.postjobfree.com

Customer service professional with proven skills focused on quality. Affluent Teams, Microsoft office suite an ability to communicate effectively on all levels. Highly organized, multitasker with an excellent work ethic and computer skills.

SKILLS

Administrative/leadership skills

Meeting/exceeding goals

Effective communicator

Time management

Customer service oriented

Over the phone and cash handling

EMPLOYMENT EXPERIENCE

Preventive Healthcare Advisor

Lifeline Screening, Cleveland Ohio November 2021 – January 2022

CSR designed to inform inbound callers of products and procedures

Assist with scheduling preventive healthcare appointments.

Office Manager

Beverly Terrace Apartments, Cleveland, OH April 2017 – March 2020

Maintains property rentals by advertising and filling vacancies, negotiating and enforcing leases, and maintaining and securing premises.

Attracts tenants by advertising vacancies, obtaining referrals from current tenants, explaining advantages of location and services, and showing units.

Contracts with tenants by negotiating leases and collecting security deposit.

Accomplishes financial objectives by collecting rents, paying bills, forecasting requirements, preparing an annual budget, scheduling expenditures, analyzing variances, and initiating corrective action.

Maintains property by investigating and resolving tenant complaints, enforcing rules of occupancy, inspecting vacant units and completing repairs, planning renovations, contracting with landscaping and snow removal services

Maintains building systems by contracting for maintenance services and supervising repairs.

Enforces occupancy policies and procedures by confronting violators.

Prepares reports by collecting, analyzing, and summarizing data and trends.

Accomplishes organization goals by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments.

Medical Aide/Care Giver

Visiting Angels, Cleveland, OH June 2016- February 2017

Personal care assistance (bathing, grooming, dressing, toileting, etc.)

Companionship and emotional support

Meal planning and preparation

Laundry and light housekeeping

Medication reminders

Assistance with other activities of daily living

EDUCATION/TRAINING

Max Hayes, Cleveland OH

1994 GED

1994 STNA License

Cleveland Rehabilitation Aide Program

1996 Certificate

2002 – 2006 acquired 24 college credits

American Red Cross

2004 STNA License renewal

Opportunities for Ohioans with Disabilities

2021 Computer training refresher

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