Customer Service Representative

*********@*****.*** +91-973*******

Profile Summary

Strategic sales service and marketing specialist with over 12 years of rich experience in designing and executing sales & business development strategy to targeted sales volumes, & market share. Worked closely with other divisions such as product, marketing to build customized solutions pitches for the target market segment while driving the revenue and delivery of these solutions / products. Drove positive Return On Investment (ROI) by establishing appropriate selling model, and customer metrics. Maximised revenue opportunities by achieving the set target through effective forecasting, pricing, optimal market business mix.

Education

B.A from Shobhit University in 2014 in Bangalore

P.U.C from Pre University Board in 2002 Bangalore

S.S.L.C. from Karnataka Secondary Education Board in 2000 Bangalore Work Experience :

Working as a Guest Relations Executive for Coudnine Hospitals Bangalore from May’2021 to Till Date.

Job Responsibilities:

Review arrival lists to welcome guests and greeting and directing guest’s to examination rooms.

Handle Guests queries effectively and efficiently, offering expert advice on facilities and services.

Scheduling guest’s appointments with respective doctors and making reminder calls and informing them about delay and waiting times.

Obtaining Guests addresses, contact details insurance in formations, and medical histories updating and verifying at every visit. receiving and processing cash and credit card payments for medical service rendered

Following up with guests to ensure their inquiry or complaint has been satisfactorily resolved and maintained confidential.

Building good rapport and updating about upcoming events/offers for Pre Bed booking and selling healthcare & wellness Packages. Maintain compliance to the standard operating procedures.

Worked as a Visa Submission Officer with VFS Global services Bangalore from Jan’2020 to July’ 2020 (Visa Application Centre)

Job Responsibilities:

Document scrutiny and collection of applications for visa processing Handle customer/applicant queries personally or via email, telephone. Handle cash and bank related transactions if assigned and ensure 100% accuracy Record & maintain all application data. Ensure accurate & timely data entry into the system with zero errors.

Ensure all administration and logistics of passport delivery to consulate/ applicant / logistic company etc.

Maintain compliance to the standard operating procedures, manuals etc. without deviation in process

Inform the applicants about the available Value Added Services and ensure delivery of Value Added Service options to applicants/customers

Ganesh Prasad

A dynamic convincer with excellent communication & leadership skills; proven record of achievement in conceiving & implementing ideas that have fueled market presence and driven revenue/ profitability; targeting assignments in Sales / Business Development/Customer Service

Worked as a Asst. Manager -Business Development with Writer Safeguard Pvt. Ltd (Writer Corporation) Bangalore from Nov’ 2016 to Sep’2018

Job Responsibilities:

Implementing aggressive sales plans and ensuring sales quotas is being met by selling cash management services across India while surpassing client service expectations

Follow standard procedures to improve efficiency in cash collections, funds transfers, cash disbursements, month-end account closing activities, and inter-departmental reporting.

Identifying and networking with prospective key stakeholders, generating business from the existing accounts and achieving profitability and increased sales growth

Addressing customer complaints, queries online & offline.

Worked as Business Development Executive from Jul’2015 to Oct’2016 with A2 Software Management & Consultancy Services, (SMCS Pvt Ltd,)Bangalore

Job Responsibilities:

Mapped customer requirements, provided customized products and delivered technical presentations; liaised with internal teams for closing the deal

Sold education products online software, advertised the company & products

Developing goals for the development team and business growth and ensuring they are met

Developed a sales contact plan to include cold-calling, direct marketing, and attended industry events to build relationships with key prospects.

Worked as Sales Advisor with Marks and Spencer Reliance India Pvt. Ltd., Bangalore from Mar ‘2012 to Jul’2015

Job Responsibilities:

Promoted all opportunities to drive sales while maintaining the store standards as per SOP

Ensured store layout is in line with company layout & guidelines

Analyzed the local customer needs & ensured this is delivered through both product & service

Maintained customer relationships, ensured customer loyalty through excellent customer service and met all client needs appropriate to their business.

Worked as Customer Service Representative (CSR)from Oct ‘2010 to Nov’201 with Genisys Information Technologies, Bangalore

Job Responsibilities:

Out bound process promoting data card recharging offers, resolving customer queries and issues by raising complaints.

Building good rapport with the customers giving accurate Information about the Product Features, advantages & Benefits.

Focusing on New Offer Plans & Suggesting to the Customers and achieving daily targets. IT Skills

Operating system: Windows.

Utility Software : MS Office, Basics in SAP, Adobe Photoshop CS, Adobe Illustrator CS, Swiss Max, & Flash Personal Information

Father Name : Prasad. M (Late)

Marital Status : Married

Nationality : Indian

Date of Birth : 18 May 1984

Languages Known : English, Kannada, Tamil,Telugu & Hindi Current Address: # 84, Rajgopal mudaliar street, Austin town, Bangalore-560047 Permanent Address: # 425, Parandahalli Post & Village Robertsonpet K.G.F (Kolar Gold Fields) - 563122 Karnataka

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