Phone Representative Library Assistant

Katja Morrissey

Message 916-***-****

Montgomery AL 36110

*****.************@*****.***

OBJECTIVE

•Meet and serve the public with patience and tact; use persuasive sales techniques that make a positive impact on customers

•Excellent customer service skills, work well with people of diverse personalities and backgrounds; understand customer expectations and resolve issues efficiently

•Self-motivated, energetic, and work well independently or as a valued team member

QUALIFICATIONS PROFILE

●Answering Phone/ Excellent phone skills

●Computer Literate/ Excellent computer skills

●Work independently and part of a team

●Customer Service

●Extremely organized

●Ability to multitask quickly

●Professional communication skills, both verbally and written

●Greeting Clients/Patients

●Scheduling& Confirming Appointments

●Performing Data Entry

●Taking and recording vitals,

●Giving injections

Assisting with procedures as needed

WORK EXPERIENCE

VA Mather Hospital, Rancho Cordova CA

Sanitational Engineer, August 2018-March 2019

●Performed varying degrees of complexity in cleaning processes.Demonstrates proficiency related to daily service, check-out, deep cleaning, and special project cleaning assignments based on Lodging program cleaning standards.

●Vacuums, sweeps, and mops floors; dusts, polishes, cleans, and moves furniture.

●Removes trash, places in dumpsters, and replaces liners.

●Places proper number of amenities in room to include consumables/non-consumables, linen, kitchen, and bathroom.

VA McClellan call center, McClellan Park CA

Volunteer phone representative December 2017- May 2018

●Entering data into a computer, filing records, sending and receiving faxes, answering telephone calls, and relaying messages.

●Maintains security by following procedures; monitoring logbook; issuing visitor badges.

●Maintains safe and clean reception area by complying with procedures, rules, and regulations

Spirit Halloween, West Sacramento

Cashier, September 2017 to November 2017

●Greeted Customers

●Stocked shelves

●Cash register and money handling

VA Outpatient Clinic, McClellan Park CA

Volunteer Receptionist, March 2015 to August 2015

●Entering data into a computer, filing records, sending and receiving faxes, answering telephone calls, and relaying messages.

●Maintains security by following procedures; monitoring logbook; issuing visitor badges.

●Maintains safe and clean reception area by complying with procedures, rules, and regulations

Hagginwood Library, Sacramento CA

Volunteer Library Assistant, April 2015 to July 2015

●Sort books, publications, and other items according to established procedure and return them to shelves, files, or other designated storage areas.

●Answer routine inquiries, and refer patrons in need of professional assistance to librarians.

●Prepare, store, and retrieve classification and catalog information, lecture notes, or other information related to stored documents, using computers

Amada Senior Care, Roseville CA

Live in Caregiver, August 2013 to December 2013

• Administer bedside or personal care such as ambulation or personal assistance.

• Care for individuals or families during periods of incapacitation, family disruption, or convalescence by providing companionship and personal care.

• Plan, shop for, or prepare nutritious meals or assist families in planning, shopping for, or preparing nutritious meals.

Woodland Residential, Woodland CA

Direct Care Staff, April 2013 to July 2013

• Prepare and maintain records of client progress and service performed, reporting changes in client condition to manager or supervisor.

• Participate in case reviews, consulting with the team caring for the client, to evaluate the client's needs and plan for continuing services.

• Perform housekeeping duties, such as cooking, cleaning, washing clothes or dishes, or running errands.

We Care Medical Center, West Sacramento, CA

Medical Assistant Extern, (200 hours) February 2013 to March 2013

●Record patients' medical history, vital statistics, or information such as test results in medical records.

●Prepare treatment rooms for patient examinations, keeping the rooms neat and clean.

●Interview patients to obtain medical information and measure their vital signs, weight, and height.

●Show patients to examination rooms and prepare them for the physician.

CAPITOL BOWL, West Sacramento, California

Server/Cashier, January to March 2012

• Greeted customers

• waited tables; cleaned tables

• rang up orders; operated cash registers.

EDUCATION

Kaplan College, Sacramento, CA

Medical Assistant Diploma Program 2013

Heritage Peak Charter School

High school Diploma 2012

Contact this candidate