Mortgage Closer, Loan Processor and Mortgage Loan Funder
Resume:
Pearlene E. Mitchell
Charlotte, North Carolina 28269
****************@*****.***
Dear Sir or Madam:
I am very excited to hear that you have a position that could benefit from my expertise in the mortgage industry. Based on your advertisement, I believe that my experience and skill set match perfectly with your organization’s needs.
As my enclosed resume indicates, I have over twenty years of experience as a highly successful financial analyst, mortgage loan processor, mortgage funder, portfolio manager, underwriter, closer, human resources/recruiter, paralegal, and customer relationship manager. I am an optimistic financial professional, problem solver, and team builder with an in-debt understanding of credit underwriting, financial governing rules, auditing, and regulatory procedures. My cheerful, compassionate, and can-do personality has proven to be an invaluable asset to every company that I’ve worked for. I hold a BS in Computer Science with a concentration in Business Management from Howard University, Washington, DC, and a Certification in Human Resources/Recruitment from Central Piedmont College, Charlotte, NC.
I am proficient in Encompass, Quality Assurance, Mediation, Contract Review, Microsoft SharePoint Technologies, MS Word, Excel, Outlook, Power Point, Siebel, Sales Force, AS-400, LAMP, HomeSaver, Billing Entry Payment Systems, Financial & Credit Analysis (Individual & Business) Federal Government Programs, and various other supporting software. I look forward to hearing from you to discuss how my expertise can best fill your organization’s requirements.
Sincerely,
Pearlene E. Mitchell
Enclosure: Resume
Pearlene E. Mitchell
****************@*****.***
3215 Lake Dr. Charlotte, NC 28269
Professional Experience
Sprout Mortgage LLC. October 2020-Present
Remote Mortgage Closer/ Funder
• Organizing and verifying the different aspects of the loan funding process
• Coordinate with settlement agent for timely funding and disbursement.
• Review all loan documents for correct signatures, notary information, title reports, escrow instructions, etc.
• Ensure underwriters have signed off on the file prior to doc and/or prior to fund conditions.
• Input funding information into the Encompass loan system.
• Review loan files and confirm lock dates.
• Reviewing loan documents to ensure regulatory compliance.
• Review CD settlement statement.
• Reviewing prior to fund conditions and ensure they are satisfied.
• Review signed closing docs for accuracy and compliance.
• Initiate funding requests with warehouse banks and communicating final funding figures to escrow.
• Prepare funding packages for warehouse lenders.
• Set up wire for closing agent/title with funding department. Wells Fargo January 2019-September 2020
Mortgage Loan Funder
• Manage individual loans through the funding and disbursement process to safeguard service level agreements, production, quality and compliance
• Initiate disbursements, calculate and confirm wire amounts, clear post close documentation, pipeline/queue
• Maintain data integrity, promptly cure deficiencies, and ensures the pipeline is closed out on a daily basis
• Clear alerts generated by the loan operating system and/or compliance tools
• Communicate and collaborate with closers, settlement agents, and attorneys to resolve Funding concerns, and facilitate clearing to close conditions
Bank of America January 2018-June 2018
Commercial Loan Processor
• Resolved executive and regulatory complaints
• Ensured accuracy and completion of loan documents
• Analyzed customer request to determine the appropriate assistance plan
• Performed Commercial and GWIM lines of business for loan booking setup
• Conducted transaction processing and managed default mortgage loans
• Conducted research/inquires and resolved risk differences on various systems
Roberts Realty February 2017-January 2018
Executive Assistant
• Performed customer service, daily office administration, and clerical duties
• Reviewed real estate property valuation, appraisal, and inspection reports
• Scheduled and managed appointments for broker/transaction coordination
• Reviewed, analyzed, and reported on Real Estate market conditions Wells Fargo Home Mortgage June 2016 - January 2017 Quality Assurance Analyst
• Evaluated, monitored, assessed, and reviewed programs
• Processed claims documentation files to ensure compliance with internal company requirements and government regulations within Loan IQ
• Provided Quality Assurance Reviews for claim research work in the course of Foreclosure Review
• Reviewed and Ensured corrective actions were clearly documented, and interacted with appropriate parties for timely resolution on problems
• Verified key documents required to validate FDPA compliance
• Summarized loan scenario for ops, reviewers, testers, auditors, and regulators
• Accessed Filenet system to bundle document package for loans and facilities
• Gathered/reviewed documentation for flood insurance processing, and ordered Flood Certificates as needed
• Researched and analyzed problems to recommend solutions and conduct periodic audits on files
Round Point Mortgage February 2016 – June 2016
Client Relationship Specialist
• Assisted clients with different types of mortgage payment options
• Performed customer service activities utilizing auto dialer system to receive inbound and place outbound calls
• Analyzed client financial situations to implement appropriate payment plans
Bank of America July 2011 – August 2014
Customer Relationship Manager II
• Managed a large portfolio of default mortgage loans
• Worked with all investor segments; FHA, VA, USDA, FHLMC, FNMA, HFI and Private Investors
• Resolved executive and regulatory complaints
• Provided customer service activities acting as single point of contact for default borrowers
• Audited loan files, obtained closing authorization, performed closing queue to ensure that loans follow applicable mortgage regulations
• Researched customer inquiries and resolved problems
• Analyzed documents to determine eligibility for resolution
• Ensured accuracy and completion of loan documents
• Approved modifications for individual consumers and investors Wells Fargo Home Mortgage February 2007 - May 2011 Home Preservation Underwriter
• Calculated credit decisions based upon the employment history, salary and financial statements
• Performed, and audited all aspects of mortgage loan funding
• Provided solutions to assist mortgagor in maintaining their property
• Investigated fraudulent activities
• Analyzed and reviewed credit standards to determine credit worthiness
• Analyzed collateral assets used to support the mortgage loan and borrower’s ability to repay
• Reviewed aged inventory for loss mitigation modifications
• Facilitated repayment plans, special forbearance, foreclosure and liquidation options
• Counseled borrowers on preventive foreclosure measures
• Collaborated with attorneys, and clients regarding foreclosure prevention procedures
• Assisted with mortgage events as a subject matter expert; provided face-to- face counseling to the general public
Education
Bachelor’s Degree in Computer Science / Business Management Howard University
Certification in Human Resources
Central Piedmont Community College
Skills
Proficient in Financial and Credit Analysis (Private & Commercial Entities) Encompass, Federal Government Programs, Mediation, Financial Contract Reviews, Microsoft SharePoint Server 2007/2010/2013/2016, Microsoft visio 2007/2010/2013, AS-400, LAMP, MS Word, Excel, Outlook, Siebel, Homesaver, Homebase, LAMP, iSeries, CRM Central, Salesforce, Iportal, Stewart, Urban Portal, Black Night, LPS, and other supporting software Excellent Mortgage Loan Funder. Loan Processor. Strong knowledge of Collections and Loss Mitigations Processes. Trained and experienced as a Human Resources Assistant Manager, Customer Service Specialist, and Paralegal Specialist.
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