Customer Service Front Desk

*** *********** **. ********, ** *****

540-***-****

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Debbie Ritenour

Compassionate and dedicated with nearly a decade working close with customers and in public relations. Effective team player who deals tactfully and effectively in fast-paced situations. Recognized for proficient organizational, time management, and problem-solving skills that demonstrate the ability to meet deadlines, work productively and accurately, as well as manage multiple tasks concurrently. Results-driven with the ability to exercise logic and initiative, who works independently, and demonstrates integrity. Experience

2020 – Present

Social Media Manager

Self Employed

• Developed detailed plans, timelines and strategies for new social media campaigns

• Kept detailed records of all client engagement and feedback

• Tracked and recorded details on social media analytic to demonstrate the success of each platform, approach, and campaign

• Utilized data to understand what worked, and what didn't, on each social media platform to improve engagement with clients.

2016-Present

Customer Relations

Simply Divine Candles and Decor Self Employed

• Maintained friendly and positive attitude at all times

• Managed all aspects of sales, marketing, and customer relations to help establish a high quality experience to all clientele

• Worked closely with clients to establish preferences in products as well as to keep up with current fashion trends

2014-2016

Front Desk Receptionist

Comfort Inn

• Provided excellent customer service both in person and via telephone to all guests in order to help answer questions, concerns, and direct callers to the proper departments

• Updated and recorded all guest data including check-in, check-out, collecting payments, and keeping track of all our guests to ensure 100% customer satisfaction

• Answered all guest requests, complaints, and questions while providing excellent customer service Education and Skills

Lord Fairfax Community College – January 2017, Business Management Associate Degree.

- Additional certification in Supervision (2017) – Additional certification in business (2017)

• Organizational Skills

• Adaptability

• Attention to Detail

• Speed and Efficieny

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