Episcopal Hospital Customer Service

Cell: 714-***-****; Email: **********@**********.***

PROFESSIONAL SUMMARY

Staff Pharmacist licensed in California with 24 years providing top-notch pharmacy services in a retail setting. Dedicated to providing the highest quality patient care possible.

LICENSES

In good standing with the California Board of Pharmacy

SKILL HIGHLIGHTS

• Exceptional patient care and interaction

• Certified in Medication compounding

• Counting and pouring expertise

• Inventory management

• Hospital and retail pharmacy professional

PROFESSIONAL EXPERIENCES

STAFF PHARMACIST

February 2005 to Current

MEDICINE SHOPPE - Anaheim/Santa Ana, CA Proficientlyprocessedanddispensedwritten,oralandelectronicprescriptions. Preciselyprocessedthird

party prescriptions and managed adjudication review. Worked closely with pharmacist and used medication input software to safely and accurately dispense medication. Efficiently answered multi-line phone and processed high volume of order requests from nurses, doctors and pharmacists. Mixed variouspharmaceuticalpreparationsaccordingtowrittenprescriptions. Communicatedwithallcustomers and staff in a pleasant and professional manner. Directed operations to increase efficiency and minimize patient watt times. Successfully assisted customers with medical issues and provided valuable healthcare counseling. Strictly maintained customer and patient confidentiality. Advised customers on the selection of medication brands, medical equipment or healthcare supplies.Provided information and advice to customers and health care personals regarding possible drug interactions, side effects, dosage and proper medication storage. Followed state and federal record keeping guidelines for legend drugs and controlled substances. Maintained proper pharmacy and general safety procedures and standards, including department cleanliness. Maintained proper inventory levels, rotated stock and immediately complied with prescription drug recalls. Consistently upheld proper pharmacy and general safety procedures and standards. Maintained updated records such as pharmacy files, patient profiles, charge systemfiles,inventoriesandpoisonorcontrolleddrugregistries. Regularlyorderedmedicationand pharmacy, office and restroom supplies. Maintained proper storage and security conditions for all drugs. Filled physician office crash cart medication trays. Maintained drug inventory levels by ordering necessary medications and supplies, pulled out dated medications on the shelves.

STAFF PHARMACIST

March 2001 to December 2004

GRACE PROFESSIONAL PHARMACY - Corona, CA

Processed and dispensed written, oral and electronic prescriptions. Communicated directly with doctors' offices via telephone, fax and email. Provided friendly customer service at prescription drop- offandpick-upcounters. Filledphysicians'crashcartmedicationtrays.Mixedvarious pharmaceutical preparations according to written prescriptions. Correctly priced and filed

prescriptions after they were filled. Provided critical information and advice to customers regarding possible drug interactions, side effects, dosage and proper medication storage. Maintained updated records such as pharmacy files, patient profiles, charge system files, inventories and poison or controlled drug registries. Interpreted and evaluated the validity and safety of medication orders and prescriptions. Maintained proper inventory levels, rotated stock and immediately complied with prescriptiondrugrecalls. Followedstateandfederalrecordkeepingguidelinesforlegenddrugs and controlled substances.

STAFF PHARMACIST

November 1999 to October 2001

TARGET PHARMACY - Rancho Cucamonga, CA. Processedanddispensedwritten,oralandelectronicprescriptions. Workedcloselywithpharmacists and used medication input software to safely and accurately dispense medication. Efficiently answered multi-line phone and processed high volume of order requests from nurses, doctors and pharmacists. Verified accuracy and completeness of information on prescription and refill requests. Entered prescription and insurance billing information into patient profiles. Strictly maintained customer and patient confidentiality. Labeled all products appropriately, including cautionary and auxiliary labels. Provided critical information and advice to customers regarding possible drug interactions, side effects, dosage and proper medication storage. Advised customers on the selection of medication brands, medical equipment or heath care supplies.

PHARMACY MANAGER

September 1997 to November 1999

PRIMEMED PHARMACY - Pomona, CA

Processed and dispensed prescriptions.Verified accuracy and completeness of information on new prescription and refill requests. Collaborated closely with healthcare professionals to monitor and assess the quality and effectiveness of drugs or drug regimens. Maintained drug inventory levels by ordering necessary medications and supplies and verifying deliveries against purchase orders. Maintained proper storageandsecurityconditionsforalldrugs. Regularlyorderedmedicationandpharmacy,officeand restroom supplies. Provided information and advices to customers and health care personals regarding possible drug interactions, side effects, dosage and proper medication storage. Maintained

updated records such as pharmacy files, patient profiles, charge system files, inventories and poison or controlled drug registries. Oversaw the pharmacy technicians' drug preparation and distribution

activities to provide safe, efficient care for patients. Directed operations to increase efficiency and minimize patient wait times. Maintained proper inventory levels, rotated stock and immediately complied with prescription drug recalls. Maintained proper pharmacy and general safety procedures and standards, including department cleanliness. Followed state and federal record keeping guidelines for legend drugs and controlled substances. Successfully assisted customers with medical issues and provided valuable heath care counseling. Appropriately resolved customer issues, complaints and questions. Managed pharmacy inventory through proper medication ordering, returns, pulled out dated andinter-storetransfers. Madeworkschedulesforemployees.

STAFF PHARMACIST

August 1991 to September 1997 RITE-AID - Anaheim Hill, CA

Processed and dispensed medications. Entered new patient profiles and prescriptions into medication input software system. Verified accuracy and completeness of information on prescription and refill requests. Provided friendly customer service at prescription drop-off and pick-up counters. Worked closely with pharmacists and used medication input software to safely and accurately dispense

medication. Provided drug information and advices to customers and health care professionals regarding possible drug interactions, side effects, dosage and proper medication storage. Oversaw the pharmacy technicians' drug preparation and distribution activities to provide safe, efficient care for patients. Communicated directlywithdoctors'officesviatelephone,faxandemail. Efficientlyanswered multi-line phone and processed high volume of order requests from nurses, doctors and pharmacists.

INPATIENT PHARMACY - PHARMACIST

January 1990 to May 1991

EPISCOPAL HOSPITAL - Philadelphia, PA

Dispensed and delivered patient medications to patients throughout the hospital. Calculated, weighed, measured and mixed ingredients with expert precision. Interpreted and evaluated the validity and safety of medication orders and prescriptions. Conducted drug utilization reviews, drug interventions and therapy management. Provide drug information to health care professionals. Efficiently answered phone and processed order requests from nurses and doctors. Prepared and dispensed IV meds and chemotherapy meds. Kept records of controlled meds. Filled departmental requisitions and crash cart medication trays. Maintained proper compliance logs, including for refrigerator temperatures and IV hood maintenance. Supervised and performed final checks from technicians' works. Attended code blue and took charge of med dispensing.

EDUCATION AND TRAINING Bachelor of Science: Pharmacy, 1990

Temple University, School of Pharmacy - Philadelphia, PA COMMUNITY SERVICES

Volunteer at Food pantry: LOAVES & FISHESX10, 2015 to current

Children Ministry at Christian and Mission Alliance Church at Midway City, CA 2005 to current

REFERENCES

Will be provided upon request

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