Referral Coordinator Medical Assistant
Resume:
TANIA M. HOLLOWAY, MA
**********@*****.***
Surprise, AZ 85388
PROFILE: Resourceful, dedicated, and proactive employee in fast-paced environments with broad experience in communication. Excellent people skills with diverse experience for over twenty years, while living a life dedicated to improving the quality of life for those around me through a career in the medical field. Skilled in multitasking, patient engagement, and a continued dedication to professional growth.
HIGHLIGHTS (or KEY SKILLS)
Patient Communication
Insurance Verification
Spinal Surgery Coding
EMR Charting & Documentation
EDUCATION:
Associates of Science in Medical Billing, Coding and Insurance Management May 2006
Anthem College, Phoenix, AZ
Diploma in Certified Nursing Assistant May 2004
Pima Medical Institute, Mesa, AZ
Diploma in Medical Assisting May 2001
Pima Medical Institute, Mesa, AZ
WORK EXPERIENCE:
Spine Institute of Arizona, Medical Assistant, Surgery Scheduler & Referral Coordinator, Scottsdale, AZ February 2014 - Present
As a Medical Assistant responsibilities focused on clinic & patient management in the following areas: prepare examination rooms, welcome patients into the clinic, obtain patient vitals and updated history for EMR charting, review and follow up on patient messages, place orders for prescription medications, prepare & gather required documents for procedures, and assist with in office procedures.
As a Surgery Scheduler responsibilities focused on surgery management in the following areas: prepare & gather required documents for surgical procedures, discuss & explain the pre-ops process with patient, initiate authorization with insurance company & handle the appeals process if necessary, contact vendors to order all required instrumentation for the surgical procedure & submit all vendor information to the hospital to complete the process.
As a Referral Coordinator responsibilities focused on new patient management in the following areas: contacting new patient to gather all required demographics & insurance information, perform insurance verification for network benefits, create a new patient chart within the EMR system & scan in all pertinent information and schedule patient appointment.
Valley Anesthesiology Consultants, Medical Assistant, Scottsdale, AZ January 2012 – January 2014
Greeted and welcomed patients into the clinic for treatment.
Obtained patient vitals and updated history for EMR charting and procedures.
Assisted in the following clinical procedures: Intrathecal pump refills, trigger point injections, bursa injections and urine drug screens.
Obtained insurance authorizations for diagnostic imaging and opiate medications.
Comprehensive Medical, Medical Assistant, Phoenix, Arizona, August 2010 – October 2011
Greeted and welcomed patients into the clinic for treatment.
Obtained patient vitals and updated history for EMR charting and procedures.
Responsible for obtaining all consents required for procedures and scheduling.
Responsible for preparing sterile environment for in clinic procedures.
Assisted in the following clinical procedures: Sclerotherapy foam injections, banding & external thrombosis procedures.
CERTIFICATIONS:
National CPR Foundation: Healthcare Provider, 2021 – Present
NAMSS: Certified Provider Credentialing Specialists, 2021 – In Process
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