Customer Service in the travel industry

LEAH L GONYEAU

“It's not that I'm so smart, it's just that I stay with problems longer Albert Einstein

OBJECTIVE

A career educator, and experienced airline employee, I am prepared to apply my skillset to help you achieve the vision of offering a world-class complete travel experience to it’s customers.

PROFESSIONAL EXPERIENCE

Customer Service, SkyWest Airlines, June 2018 - present

Principal, East Middle School, Jul 2013 – June 2018

Assistant Principal, Fruita 8/9 School, Jul 2009 – Jun 2013

Assistant Principal, Grand Junction High School, Jul 2007 – Jun 2009

Mathematics Teacher, Fruita Monument High School, Aug 2001 – Jun 2007

Mathematics and Computer Science Teacher, Central High School, Aug 1991 – Jun 2001

Varsity and Junior Varsity Coach, Central High School and Fruita Monument High School, 1991 - 2004

OTHER PROFESSIONAL EXPERIENCE

Airline Station Operations

Flight Nanny for Pet Breeder

Officiated Colorado High School State Basketball Championship Game, 2004, NCAA Division II Basketball National Championship Game, 2007, 2012

Recipient of the Rocky Mountain Athletic Conference Women’s Basketball Officiating Legacy Lifetime Achievement Award April 2018

EDUCATION

Principal Licensure, Adams State University (formerly Adams State College), June 2007

M.Ed/Computers in Education, Lesley University (formerly Lesley College), Cambridge, MA, May 1996 (conferred)

BS/Math Education, May 1991, AS/Computer Science, Colorado Mesa University (formerly Mesa State College), May 1991

ADDITIONAL SKILLS

Excellent verbal and written skills

Highly skilled in computer and many technical areas, specifically data analysis and spreadsheet applications

Conflict resolution skills and ability to work collaboratively with staff

Delivery of high quality professional development

Extensive education and skill working with diverse students and communities

Persistent, resilient, and continuous learner

Tireless worker and team player

Voracious reader and seeker of knowledge

REFERENCES

Available Upon Request

381 Caprock Drive Grand Junction, CO 81507 C: 970-***-**** ****.*******@*****.***

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