Office Manager Customer Service
Resume:
Monique Juliette Roybal
**** * ****** ***** *** Arcos – Tucson, Arizona 85715
**.******@*****.***
Pursue a career that I can utilize my 35 years of customer service, medical background, and office skills.
RECENT EXPERIENCE
CALL CENTER AGENT, ALORICA, 520-***-**** October 2020 – May 2022
Answered calls for a worldwide call center.
INVENTORY SUPERVISOR, WIS INTERNATIONAL, 520-***-**** December 2019 – March 2020
Performed inventory for convenience stores as well as large department stores. Was training to be a Supervisor as well as the New Hire Trainer until Covid-19.
CAREGIVER, QUALITY CARE, 505-***-**** February 2019 – May 2019
Provided in home assistance to a gentleman in the community.
BRAND AMBASSADOR, ZIPFIZZ, 877-***-**** June 2019 – December 2019
Sold a healthy energy drink powder at local grocery warehouses. Also worked for this company July 2017 - November 2017.
DEDICATED RECOVERY COACH, CODAC, 520-***-**** July 2016 – January 2017
Worked for a non-profit agency that provided services to adults with substance use disorders and/or mental illness. One year, I supervised 6-8 staff in the housing department. Also worked for this company July 2006 - September 2011.
INSTRUCTOR 3, ARCA, 505-***-**** August 2012 – August 2015
Worked with adults with developmental disabilities. Supervised 6 employees at one of the houses.
PAST EXPERIENCE
OFFICE MANAGER AND AP/AR - SHADOW OF THE DOVE CHRISTIAN RETREAT CENTER
OFFICE MANAGER AND PAYROLL - CROSSFIRE GRAPHICS
OFFICE MANAGER, PAYROLL, AND AP/AR - RUST GRAPHICS
MEDICAL BACKGROUND - HHA, LPN, RN
EDUCATION
AAS NURSING, LUNA VOCATIONAL TECHNICAL INSTITUTE, LAS VEGAS NM AUGUST 1994 – MAY 1997
- Received a Licensed Practical Nursing certificate in May 1996. Registered Nurse degree in May 1997.
- Superior Honors for 4.0 GPA in the Fall of 1994 and Spring of 1995.
SKILLS
- 35+ years of customer service experience and working with the public.
- 8+ years working in the medical field as an HHA, LPN, and RN so familiar with medical terminology.
- 8+ years of experience as an Office Manager and 2+ years of experience supervising 5-8 employees.
- Microsoft Office, type 55 wpm, intranet, internet, filing, multi-line phone systems, email, Windows, retail, inventory, payroll, and AP/AR experience.
- Dependable, reliable, responsible, organized, efficient, and people-person!
- Quick learner. If I do not know it, I will learn it!
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