Monique Juliette Roybal

**** * ****** ***** *** Arcos – Tucson, Arizona 85715

adq9no@r.postjobfree.com

520-***-****

Pursue a career that I can utilize my 35 years of customer service, medical background, and office skills.

RECENT EXPERIENCE

CALL CENTER AGENT, ALORICA, 520-***-**** October 2020 – May 2022

Answered calls for a worldwide call center.

INVENTORY SUPERVISOR, WIS INTERNATIONAL, 520-***-**** December 2019 – March 2020

Performed inventory for convenience stores as well as large department stores. Was training to be a Supervisor as well as the New Hire Trainer until Covid-19.

CAREGIVER, QUALITY CARE, 505-***-**** February 2019 – May 2019

Provided in home assistance to a gentleman in the community.

BRAND AMBASSADOR, ZIPFIZZ, 877-***-**** June 2019 – December 2019

Sold a healthy energy drink powder at local grocery warehouses. Also worked for this company July 2017 - November 2017.

DEDICATED RECOVERY COACH, CODAC, 520-***-**** July 2016 – January 2017

Worked for a non-profit agency that provided services to adults with substance use disorders and/or mental illness. One year, I supervised 6-8 staff in the housing department. Also worked for this company July 2006 - September 2011.

INSTRUCTOR 3, ARCA, 505-***-**** August 2012 – August 2015

Worked with adults with developmental disabilities. Supervised 6 employees at one of the houses.

PAST EXPERIENCE

OFFICE MANAGER AND AP/AR - SHADOW OF THE DOVE CHRISTIAN RETREAT CENTER

OFFICE MANAGER AND PAYROLL - CROSSFIRE GRAPHICS

OFFICE MANAGER, PAYROLL, AND AP/AR - RUST GRAPHICS

MEDICAL BACKGROUND - HHA, LPN, RN

EDUCATION

AAS NURSING, LUNA VOCATIONAL TECHNICAL INSTITUTE, LAS VEGAS NM AUGUST 1994 – MAY 1997

- Received a Licensed Practical Nursing certificate in May 1996. Registered Nurse degree in May 1997.

- Superior Honors for 4.0 GPA in the Fall of 1994 and Spring of 1995.

SKILLS

- 35+ years of customer service experience and working with the public.

- 8+ years working in the medical field as an HHA, LPN, and RN so familiar with medical terminology.

- 8+ years of experience as an Office Manager and 2+ years of experience supervising 5-8 employees.

- Microsoft Office, type 55 wpm, intranet, internet, filing, multi-line phone systems, email, Windows, retail, inventory, payroll, and AP/AR experience.

- Dependable, reliable, responsible, organized, efficient, and people-person!

- Quick learner. If I do not know it, I will learn it!