Laboratory Manager Operations

Lillian M. Ogletree

Email: ****************@*******.*** Personal Cell: 334-***-**** Auburn, Alabama 36830

CAREER OBJECTIVE:

To obtain a challenging position in the healthcare industry in a dynamic and team environment based on my summary of qualifications below.

PROFESSIONAL PROFILE: Strategic thinker with proven ability to manage employees, perform critical healthcare and quality control operations. Over five years of health care experience in laboratory, patient testing, and sample development in a fast-pace environment. Customer oriented management style and excellent communication skills.

SUMMARY OF QUALIFICATIONS:

Strong interpersonal and communication skills.

Ability to identify, investigate, analyze, and resolve business situations.

High aptitude for learning and adapting to new methods and techniques.

Commitment to compliance with policies, procedures, standards, and regulations.

Demonstrated ability to effectively lead teams and utilize resources to achieve goals.

The ability to multitask

Proficiency in Microsoft Office Suite, and Encode

EDUCATION

Colorado technical university

Master of Business – Human Resources

Colorado Technical University February 2018

Master of Science in Healthcare Administration - Concentration:

MSHCM - General Healthcare Management, GPA: 3.79

Colorado Technical University September 2016

Bachelor of Science in Healthcare Administration and Health Information –

Concentration: BSHM - Health Informatics, GPA: 3.42

Colorado Technical University February 2015

Associates of Science in Healthcare Administration, GPA: 3.62

AFFILIATIONS/CERTIFICATIONS:

Member of the Honor Society

Healthcare Billing/Coding Certification

WORK HISTORY:

EAST ALABAMA MEDICAL CENTER Opelika, Alabama

Laboratory Assistant/Part-time/Full-time March 2015 – Present

Currently as a laboratory assistant, currently performing laboratory tests including pre-and post-analytic phases while preparing samples for patients. Orders physicians’ tests, label specimens, and performs quality control as directed by the Laboratory Manager. Perform phlebotomy on patients, record data and results and organize documentation for over 100 patents. Receive and process samples to identify suitability as directed by the Laboratory Manager. Supports the manufacturing of specimen products by assisting with experimental set-ups, cleaning equipment, washing, and setting up specimen testing.

Accomplishments:

Over a five-year period have submitted over a 1,000 patients’ registration with no errors

Receives, process, and labels and sorts over 1,000 specimens according to lab policies on a yearly basis. Enters specimens in LIS accurately and completely

Perform over 50 daily, weekly, and monthly mandatory reports while assisting the administration to verify heal insurance via Clearwave

Assisting and maintaining over 100 quality systems records to comply with all accrediting agencies; including documentation of temperatures and maintenance of equipment/instruments

UTILITIES BOARD OF TUSKEGEE Tuskegee, Alabama

Warehouse Operations Manager March 2009 – October 2018

As Warehouse Operations Manager, resolved customer concerns, hazardous conditions, and unauthorized activities in accordance with departmental policies and procedures. Utilized software to document field procedures, update operational records, and produce management reports. Ensured compliance with federal, state and local laws, regulations, rules and codes. Conducted safety and technical training for new warehouse employee orientation and required programs. Conducted on-site inspections to identify, evaluate, and address hazardous conditions in the workplace. Provided advice and counseling for all compliance regulations. Worked with senior management to develop and implement Hazmat procedure and policies.

Accomplishments:

Managed more than $900,000 in inventory management

Nine year of management experience of assigned direct reports to include employee relations issues, performance management, new employee training and development

Worked closely with management to recognize and develop or correct operational problems and or issue that increased safety compliance by 90% readiness

Documented and reported workplace accidents, injuries, property conditions, and other safety incidents in accordance with applicable regulations, rules, and codes

Responsible leader of a team of three field operation representatives in the completions of utility service orders, installation or removal of electrical meters, emergency incidents, and customer requests

Resolved over 100 customer concerns, hazardous conditions, and unauthorized activities in accordance with departmental policies and procedures

Coached members of the warehouse team for training performance improvement and CIP (Continuous Improvement Plan) activities for the past nine years

REFERENCES

Available-Upon-Request

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