Degree in law and political science
Resume:
INGRID ARROYO
PROFILE
Professional, with more than 10 years of experience, committed to her work, providing exceptional internal and external customer service, with high values, dynamic, leader, communicative, friendly, willing to face any challenge so that the company in which I work can achieve their goals.
CONTACT:
CELL:
EMAIL:
***********@*****.***
SKILLS
EDUCATION
Justo Arosemena Institute
1988
Diploma in Bachelor of Bilingual Commerce
Latin American University of Science and Technology
2019 - 2013
Degree Obtained: Degree in Law and Political Science
WORK EXPERIENCE
Mapiex International, S.A. Administrative and Human Resources Manager.
Feb 03, 2020, to March 15, 2021
As an administrator, I managed 4 companies, I had 3 departments under my command: Human Resources, Infrastructure and Operations Depto. I had to made payments to suppliers, kept the infrastructure of the premises always impeccable, contracts.
responsible for the budget of the HR and Administration departments.
In charge of HR Department, I had to provide oversight and guidance to the development and monitoring of processes related to recruitment and retention, compliance, compensation, benefits, training and development; as well as oversee administrative functions. Provide strategic guidance on HR to the office.
Independent Lawyer
May 25, 2019, to Feb 2, 2020
Handle divorce child custody, child support, and other related legal matters.
Banco Delta, S.A., Deputy Manager of Human Resources
March 27, 2017, to May 24, 2019
In charge of the Human Management Department, distribute vacancies to my staff in charge, recruitment and selection of personnel, creation of job descriptions, review and improvement of human resources processes, individual and massive hiring at job fairs throughout the country, disciplinary sanctions, monthly and quarterly reports for the Board of Directors on the indicators of the area, budget.
Consumer Protection and Competition Authority (ACODECO) Lawyer
April 13, 2015, to March 20, 2017.
In charge of public tenders throughout Panama. Purchasing, preparing resolutions, preparing service lease contracts, preparing letters, answering claims, resolving challenges, handling the Public Procurement Law.
Ego Holding Corp. Administrative/Purchasing Assistant
Jul 08, 2011, to Oct 15, 2013 - 07 Oct. 2014 to April 10, 2015
First, I work two years in this company, from 2011 to 2013 and then one more year, from 2014 to 2015. I had to negotiate prices with our suppliers in China, Hong Kong and India.
I had to control the products, control the arrival of the merchandise and create the items in the system.
Globaltronic Intl Corp., S.A. Human Resources and Administrative Manager, Management Assistant, Sales
16 Oct 2013 to 02 Aug 2014
I started in this company as a salesperson and collector via telephone, then I became an Assistant and ended up as head of Human Resources and Administration, which was what I did the longest. As Head of Human Resources and Administration, I had to make contracts for staff and suppliers, I had to make the payments to our suppliers, managing the petty cash, maintenance of the two facilities that the company had, one in Panama and the other in a Free Zone, Colon. As Human Resources I had to train staff, recruit, keep employee files up to date, layoffs, disciplinary sanctions.
Copa Airlines, S.A. Internal Auditor, Cabin Crew Supervisor and Flight Attendant.
01 Jan 1995 to 30 May 2011
Internal Auditor in the Department of Quality Management.
I had to audit the different departments in Copa Airlines. I had to
review, update and preparation of the manuals, guides and files and procedures of the Copa Airlines Areas.
As Cabin Crew Supervisor, I had to take care of making the itineraries of the cabin crew, organizing disciplinary sanctions, paying travel expenses and the uniforms of the flight attendants.
Management of difficult situations that arise in the operation.
Head of Cabin.
Responsible for the distribution of work within the aircraft.
Direct the staff in charge.
Attention to passengers and provide them a high culture of customer service.
Maintain a pleasant work environment with internal and external staff.
Responsible for special cases throughout the flight.
Ensure compliance with internal security procedures.
Work in a culture of motivation and develop a continuous attitude of courtesy.
Operate and train in the use of medical and safety equipment.
Evaluate the performance and training of staff.
LANGUAGES
Spanish
English
COURSES, SEMINARS AND OTHERS:
Training of Internal Auditors Sig. Seminar given by Qualinet Surlatina Gestion.
Exceptional Service. Seminar given by Copa Airlines.
7 Habits of Highly Effective People. Seminar given by COPA and Banco Delta, S.A.
Management of Trade Unions. Seminar given by Sielas.
Creation and management of Unions for 4 years, negotiation of Collective Agreements.
PERSONAL REFERENCES
Juan Pablo Serrano
General Manager
MAPIEX INTL
Priscilla Ruíz
VPA of Human Resources
Banco Delta, S.A.
Eligio Ocaña
Director of Administration and Finance
ACODECO
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