Customer Service Representative

Meriluz Santana

Orlando, FL 678-***-**** ************@*****.***

PROFESSIONAL SUMMARY

Accomplished, Goal Oriented, and Motivated Bilingual Marketing Associate with excellent customer service skills and a passion for continuously improving customer experiences. Thrives well in fast-paced environments with the ability to multi-task while providing a quality customer experience. Adept at building effective relationships while working as a team player to deliver quality results.

QUALIFICATIONS

A high level of self-motivation, with the ability to exceed sales goals independently and as a team.

Strong organizational, interpersonal, presentation and communication skills.

Great ability to learn new skills and approaches quickly, while collaborating with colleagues on selling strategies, and marketing information.

Great skill identifying complex problems and reviewing related information to develop and evaluate options to implement quality solutions.

Knowledgeable of different marketing strategies with the ability to quickly learn new approaches

Bilingual with the ability to speak, read and write in both English and Spanish without limitations.

SKILLS

Health Insurance

Sales and Marketing

Customer Service

Typing- 35 WPM

Microsoft Office Applications

Communication

Technology Savvy

Customer Satisfaction

Sales Tactics

Customer Support

Process Improvement

Knowledgeable of HIPPA Laws

Public Relations

Health and Wellness

Medical Terminology

Complex Problem Solving

PROFESSIONAL EXPERIENCE

Sales Marketing Representative 01/2019—6/2019

FPG-Humana New York City, NY

Educated clients on company benefits, while generating new prospects to improve client retention.

Increased incoming referrals by over 20% within 3 months.

Researched new developments in marketing and technology to help improve processes.

Customer Service Representative 07/2007- 12/2018

United Acceptance Inc. Atlanta, GA

Resolved customer issues quickly and efficiently while remaining professional.

Conducted an average of 100 customer inquiries within a week, consistently meeting performance deadlines while ensuring a positive customer experience.

Assisted customers in filing claims as well as making and receiving payments with 100% accuracy.

EDUCATION

Associates Degree of Science in Marketing

Borough of Manhattan Community College New York City, NY

High School Diploma

George Washington High School New York City, NY

LANGUAGES

Spanish (Fluent)

English (Fluent)

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