Jaclyn Francese

Permanent Address: E adq9mk@r.postjobfree.com 2402 Silvermoss Dr P 610-***-****

Wesley Chapel, FL 33544

Objective:

To obtain a rewarding and challenging position with a company that allows me to utilize my skills and training.

Education:

Wilkes University, Wilkes-Barre, PA

Bachelor of Arts Degree in Communications Studies with concentrations in Public Relations & Journalism, minor in psychology - graduated May 2007

Work Experience:

Virtual Customer Support – June 2021 – present - WW (formerly Weight

Watchers)

Working to support members of WW during virtual workshops via Zoom. Helping members understand the technique each week and guiding them on their wellness journey.

Senior Customer Support Specialist and SAP Key User – August 2016 – May 2020– Albea Americas Washington, NJ

SAP Key User for Customer Service/ Supply Chain and trainer for both new hires as well as new implementation or process changes within the department. Problem solve within SAP and the department when handling both internal and external issues. Handle high end customers such as Estee Lauder and Galderma ensuring product was ordered, shipped and delivered in a timely manner as well as helping with new product development and seeing projects through from start to finish.

Opthalmic Technologist October 2015 – August 2016 – Flaum Eye Institute at the University of Rochester Rochester, NY

Working with multiple doctors in various areas of Flaum, including pediatrics, post op. and cosmetic. Worked with patients on complete work-up and prep for the doctor and assisted the doctor as needed during exams.

Receptionist / Ophthalmic Technologist March 2015 – October 2015 – Americas Best Contacts and Eyeglasses Victor, NY

Working in a fast paced store as a receptionist and Opthalmic tech. Checking in patients, creating and updating charts, completing all tech work before patients see the doctor.

Consultant September 2014 – April 2016 – Albea Americas

Work Remotely with Washington, NJ plant

Working closely with customer coordinator and high-end client, Estee Lauder on new products, artwork and forecasting while helping to maintain customer satisfaction and profitability for Estee Lauder.

Customer Coordinator April 2013 – August 2014 – Albea Americas

Washington, NJ

Working in a fast paced office as a customer coordinator with high demand clients such as Estee Lauder helping to see projects through from start to finish and helping sales to obtain goals. Projects include but are not limited to processing artwork, placing product orders, setting up and tracking shipments for each order and handling demand of product while working closely with supply chain and sales to ensure completion of each project. Work closely with client to ensure customer satisfaction and fulfillment of product. Significantly increased customer satisfaction, vendor rating (VRR), and profitability for Estee Lauder and Albea.

Manager of Marketing and Development October 2012 – January 2013, Vertical Assault Bath, PA

Working part-time to develop and market programs in pole vaulting for student athletes using various outlets. Coordinate all sessions in the gym during the week as well as plan events and camps. Help bring in prospective athletes from area schools, keep contact with parents and athletes through phone and email as well as update company website and social media outlets. Some administrative/ office management includes handling accounting and financial responsibilities such as invoicing, paying bills and updating all accounts through QuickBooks.

Materials Coordinator April 2008 – October 2010, Business Aerotech

Allentown, PA

Working in a high demand fast paced office as a buyer purchasing/expediting aircraft parts for business and private aviation from various vendors using online and phone contact. Worked with vendors for all parts that were out for repair, ran weekly financial and inventory reports for each account/vendor and kept track of all units in the shop and warehouse.

Senior Affiliate Manager May 2007 – February 2008 PepperjamMANAGEMENT, Wilkes-Barre, PA

Working to help drive the strategic direction for multiple affiliate programs in categories including but not limited to fashion, health and food. Marketing each client through websites, daily management and tracking of affiliate program through Commission Junction and Linkshare, frequent contact with clients and affiliates online and phone, keep reporting and track daily finances for each account.

Affiliate Marketing Intern October 2006 - May 2007 PepperjamMANAGEMENT, Wilkes-Barre, PA.

Interning in Affiliate Marketing, Helping with daily management and tracking of affiliate programs through Commission Junction, frequent affiliate communication online, recruit new affiliates for accounts and update reports.

Skills

Proficient in SAP, Microsoft Word, PowerPoint, Excel, Photoshop and QuickBooks

References:

Joseph McDonald – Plant Manager, Albea-group

Ph: 908-***-****

E-mail: adq9mk@r.postjobfree.com

Mark Ehrlich - Procurement Lead, Follett LLC

Ph: 484-***-****

E-mail: adq9mk@r.postjobfree.com

Contact this candidate