Service Attendant Assistant

SOUREN BARUA

India +91-900-***-**** *****.******@*****.*** https://www.linkedin.com/in/souren-barua-a40221b0/ PROFILE SUMMARY

An accomplished Restaurant Manager with more than two decades of experience in the Hospitality Industry Excellence in managing day-to-day operations, staff briefings, outlets reports generation, duty roster preparation, etc. Skillful in developing a long-lasting relationship with the guest through trust, integrity, and services Rich experience in monitoring supplies, stocks, and keeping an updated record of costs and expenditures Demonstrated a sense of urgency and resolving guest issues and complaints in an efficient and time-bound manner Adept at conducting training for the staff to achieve the highest service standards and guest satisfaction Excellent communicator with effective leadership, decision-making, problem-solving, interpersonal, and presentation skills, together with a bottom-line business focus

AREAS OF EXCELLENCE

Hotel & Restaurant Operations VIP’s & Guest Portfolios Management Hygiene Standards Guest Relationship Management Revenue Generation Safety Compliance Shift Schedules Preparation P&L Accountability Inventory Control Guest Service & Satisfaction Budget Management Staff Management WORK EXPERIENCE

Designation Organization Duration

Restaurant Manager

Mainland China (Speciality Restaurants Ltd.), Kolkata, India Jan 2016 - Present

Sr. Assistant Restaurant Manager Jun 2014 - Dec 2015 Restaurant Manager Indian Restaurant Diya (Ethnic Dining Pvt. Co. Ltd. in Tokyo Japan) Feb 2013 - Mar 2014 Sr. Asst. Restaurant Manager Flame & Grill South City Mall (Specialty Group of Restaurants Ltd.) Jul 2011 - Feb 2013 Floor Assistant Manager Mainland China South City Mall Aug 2008 - Jun 2011 Guest Service Attendant Taj Bengal, Kolkata, India 1999 - 2008 Guest Service Assistant (Sr. Steward) Fine Dining Indian Restaurant at Taj Bengal, Sonargaon, India 2006 - 2008 Guest Service Assistant (Sr. Steward) The HUB (The 24 hours Coffee Shop at Taj Bengal), India 2003 - 2005 Guest Service Attendant (Asst. Steward) Incognito (The Night Club), India 2002 - 2003 Joined as Apprentice and Promoted to

Guest Service Attendant

Taj Bengal, Kolkata, India 1999 - 2002

Overall Responsibilities:

Accountable for maintaining the top and bottom lines of the restaurant Managing day-to-day restaurant operations, preparing duty roster for the staffs and regularly conducting briefings Successful in handling VIP Clients and Guest Portfolios to generate more business for the organization Developing guest relationships, maintaining consistent guest contact, soliciting feedback and monitoring the Guest Satisfaction Tracking System (GSTS) for the line of operations Ensuring the smooth functioning of the department via creating indents and requisitions for the items required Generating outlets reports like sales report, guest frequency, guest likes and dislikes Making sure the department procures the best quality raw materials and cost-effective equipment Taking care of the equipment - crockery, cutlery, glassware and other service equipment Overseeing and maintaining extreme cleanliness in the service areas and operations Conducting an audit of raw materials regularly and diligently maintaining FLR book Greeting and welcoming guest & taking care of them Organizing department training and induction schedule for a new staff EDUCATION

Craft Course in Food & Beverages from International Institute of Hotel Management (IIHM), Kolkata, India Hospitality Foundation Module from Taj Bengal, Kolkata, India

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