**** ****** *

BOGALUSA, LA ****

985-***-****

adq9hg@r.postjobfree.com

LAURA NUBER

SKILLS

●Impeccable customer service, organization, and communication skills

●Good team player and ability to lead a team

●Ability to manage multiple tasks

●Safety and sanitation

●Able to perform duties of work stations

●Basic operational knowledge of Microsoft Word and Excel

●Ability to respond accurately and promptly to customer needs

EXPERIENCE

Independent Caregiver - Caregiver

June 2016 - December 2021

●Performed housekeeping tasks including changing bedding and doing laundry.

●Assisted clients with personal care, including dressing, mobility, medication reminders, personal hygiene.

●Completed errands such as grocery shopping on behalf of clients.

●Managed clients schedules and accompanied them to doctor visits or any other appointment.

●Documented and reported any changes in clients behavior and health status.

●Maintained a safe environment in order to ensure clients safety.

IHOP, Covington, LA - Assistant Manager/Waitress

Oct. 2013 - June 2016

●Handled cash in an accurate and responsible manner.

●Made a constant effort to become familiar with regular customers and how to meet their needs.

●Maintained clean and professional appearance.

●Monitored all daily functions of the restaurant to ensure customer satisfaction.

●Assisted with keeping control of food and labor costs.

●Assisted with ordering inventory and supplies.

●Trained, motivated, managed, and scheduled personnel.

●Interfaced daily with customers to provide assistance, resolve problems, and ensure that they left with a smile.

●Performed daily safety and temperature audits adhering to standards set by the Board of Health.

●Ensured that all OAR regulations were complied with.

●Familiarity with restaurant POS system management operations.

●Ability to maintain adherence to all company policies and procedure

IHOP, Denham Springs, LA — Assistant General Manager

March 2010 - Oct. 2013

●Monitor all daily functions of the restaurant to ensure customer satisfaction.

●Assist with keeping control of food and labor costs.

●Assist with ordering inventory and supplies.

●Hire, train, motivate, manage, and schedule personnel.

●Interface daily with customers to provide assistance, resolve problems, and ensure that they leave with a smile.

●Perform daily safety and temperature audits adhering to standards set by the Board of Health.

●Manage front cashiers in money handling, voids, shift breaks, and customer service.

●Ensure that all OAR regulations are complied with.

●Familiarity with restaurant POS system management operations.

●Ability to maintain adherence to all company policies and procedures.

IHOP, Baton Rouge — Waitress, Certified Trainer, Cashier

NOV. 2007 - March 2010

●Trained new servers on how to create an excellent casual dining experience.

●Handled cash in an accurate and responsible manner.

●Made a constant effort to become familiar with regular customers and how to meet their needs.

●Rolled silverware, replenished station stock, and completed cleaning duties after every shift.

●Ensured customers had everything needed to ensure they had a pleasant dining experience.

●Handled customer complaints and always ensured that customers left with a smile.

●Maintained clean and professional appearance.

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