Customer Service Representative
Resume:
BOGALUSA, LA ****
**************@*****.***
LAURA NUBER
SKILLS
●Impeccable customer service, organization, and communication skills
●Good team player and ability to lead a team
●Ability to manage multiple tasks
●Safety and sanitation
●Able to perform duties of work stations
●Basic operational knowledge of Microsoft Word and Excel
●Ability to respond accurately and promptly to customer needs
EXPERIENCE
Independent Caregiver - Caregiver
June 2016 - December 2021
●Performed housekeeping tasks including changing bedding and doing laundry.
●Assisted clients with personal care, including dressing, mobility, medication reminders, personal hygiene.
●Completed errands such as grocery shopping on behalf of clients.
●Managed clients schedules and accompanied them to doctor visits or any other appointment.
●Documented and reported any changes in clients behavior and health status.
●Maintained a safe environment in order to ensure clients safety.
IHOP, Covington, LA - Assistant Manager/Waitress
Oct. 2013 - June 2016
●Handled cash in an accurate and responsible manner.
●Made a constant effort to become familiar with regular customers and how to meet their needs.
●Maintained clean and professional appearance.
●Monitored all daily functions of the restaurant to ensure customer satisfaction.
●Assisted with keeping control of food and labor costs.
●Assisted with ordering inventory and supplies.
●Trained, motivated, managed, and scheduled personnel.
●Interfaced daily with customers to provide assistance, resolve problems, and ensure that they left with a smile.
●Performed daily safety and temperature audits adhering to standards set by the Board of Health.
●Ensured that all OAR regulations were complied with.
●Familiarity with restaurant POS system management operations.
●Ability to maintain adherence to all company policies and procedure
IHOP, Denham Springs, LA — Assistant General Manager
March 2010 - Oct. 2013
●Monitor all daily functions of the restaurant to ensure customer satisfaction.
●Assist with keeping control of food and labor costs.
●Assist with ordering inventory and supplies.
●Hire, train, motivate, manage, and schedule personnel.
●Interface daily with customers to provide assistance, resolve problems, and ensure that they leave with a smile.
●Perform daily safety and temperature audits adhering to standards set by the Board of Health.
●Manage front cashiers in money handling, voids, shift breaks, and customer service.
●Ensure that all OAR regulations are complied with.
●Familiarity with restaurant POS system management operations.
●Ability to maintain adherence to all company policies and procedures.
IHOP, Baton Rouge — Waitress, Certified Trainer, Cashier
NOV. 2007 - March 2010
●Trained new servers on how to create an excellent casual dining experience.
●Handled cash in an accurate and responsible manner.
●Made a constant effort to become familiar with regular customers and how to meet their needs.
●Rolled silverware, replenished station stock, and completed cleaning duties after every shift.
●Ensured customers had everything needed to ensure they had a pleasant dining experience.
●Handled customer complaints and always ensured that customers left with a smile.
●Maintained clean and professional appearance.
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