Customer Service, Accounting Clerk and Accounting Technician

REMIGIUS O. EMETO

Accounting Office Administration

919-***-**** *******@*****.***

Summary: Seasoned professional in Business Administration with 8+ years of experience in accounting and customer service. Able to familiarize and adapt to various databases. High commitment level with a serious dedication toward responsibilities.

PROFESSIONAL EXPERIENCE

Accounting Technician NC DHHS Raleigh, NC 2019 -Present

Provided great professional customer service to the residents of North Carolina, coworkers

and government officials.

Completed daily bank deposits and CMCS/NCFS certifications for six divisions, ensured allocations of funds are applied to the appropriate budget codes.

Prepared and entered journal entries into NCAS utilizing correct accounting information.

Maintained outside deposits and cash receipts logs.

Assisted with the month end balancing of the North Carolina Accounting System, Cash Management and Business Works.

Accounting Clerk NCDPS NCCIW-3010 Raleigh, NC 2017 - 2019

Kept organized filing system for accounting records and assisted with special fiscal projects as assigned. Communicated with government officials, co-workers and general public.

Processed inmates trust account releases and inquiries including UPS inmates postage/shipping charges.

Created DC440-welfare expenditure and service clubs-special accounts expenditure request.

Completed DC197-Welfare expenditure, Canteen, DC962-P- card reconciliation reports, reconciled monthly canteen discrepancies, welfare checks and credit cards payments.

Prepared, issued payments for inmates DMV identification cards and UPS postage/shipping charges.

Director of Collections / Student AccountsSaint Augustine's University Raleigh, NC 2008 - 2016

Supervised the daily operations of the Student Accounts and Collections Office to ensure optimum collections, accurate reporting and excellent customer service.

Directed the internal controls of all account receivables to assure integrity of receivables and collection databases.

Reviewed credit balances and refunds for timely distribution in accordance with accounting standards, college/appropriate policies, and procedures.

Coordinated collection activities with third party billing agencies.

Organized management of deferred payment plans for late payment, delinquency, and assessment of late fees.

Ensured timely review and distribution of transcript request in accordance with college policies and procedures.

Managed over 900 student accounts yearly.

Customer Service RepresentativeRBC Centura Bank Raleigh, NC 1998 - 2008

Greeted customers, processed deposits and withdrawals daily.

Answered account inquiries and cross-sold bank services/products.

Maintained cash drawer and processed nightly deposits with various amounts ranging from $100-$1,000,000.

Balanced cash drawer, ATM, and filed documents.

Handled and processed mail including deposits and cash advances on credit cards.

Issued official bank checks and money orders.

Residence CounselorShaw University Raleigh, NC 1995 - 2006

Counseledstudents for personal, housing and academic assistance.

Scheduled and conducted group, individual conference and orientation meetings.

Coordinated work-study interviews, workshops and responded to student questions and housing problems.

Integrated with faculty on various projects to promote, enforce understanding of university code of student conduct, residence policies and housing regulations.

Maintained accurate record of events and housing information on the Residence Log Book.

EDUCATION

Masters Business Administration, Campbell University, Buies Creek, NC

BS Accounting/Business Management, Shaw University, Raleigh, NC

Certificate Computer Operations, Wake Technical CommunityCollege, Raleigh, NC

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