Customer Service Specialist
Resume:
Anayanze Rodriguez
SUMMARY
Excellent customer service skills and friendly attributes. Capable of working in a fast paced environment, and holding three plus years in cash handling while attending school full time. Looking for a closer environment to home hoping to grow within the company with time.
917 S Phillips St
Hanford, CA
****************@*****.***
EXPERIENCE
Union Bank, Orange Cove, CA— Business Service Specialist
April 2019- PRESENT
●Conduct transactions within limits and established guidelines ( cash checks, accept deposits, loan and credit card payments, processing withdrawals, wire transfers, etc)
●Assess customer needs and introduce new products or services ( credit cards, home loans, lines of equity, personal loans, new savings and checking accounts, etc.)
●Make sale referrals and suggest cross sale services and products
●Build daily trusting relationships, customer loyalty and satisfaction
●Manage risk in every transaction and detect fraudulent transactions
●Resolve customer issues
●File daily reports and daily work (cash advances, daily transaction work, unfit report, mtx,etc.)
●Dispose of unfit
●Dual vault count when vault custodian is out
●Dual load and unloading atm
●Cross trained in account openings
EDUCATION
College of the Sequoias, Visalia, CA— Associates in Business Administration
August 2017 - May 2020
Fresno State University, Fresno, CA— Bachelors in Business Finance
August 2020- May 2023
●In progress
Involvement
Enjoy attending and volunteering for community clubs such as the boys and girls club and the Habitat for humanity. My revolving involvement is also found with virtual and event functioning for other community clubs.
SKILLS
Bilingual
Microsoft efficient
■ Excel
■Word
■Outlook
■Tableu
■Power point
Team oriented
Organized
Ability to multitask
Detail oriented
Efficient in Numeric keyboard typing
Customer satisfaction oriented
LANGUAGES
●English
●Spanish
Contact this candidate