Administrative Assistant Customer Service

Irene O. Carvalho

**** **** ****** **. ** Paso, TX 79936

Phone 915-***-****

Email: *****.*********@*****.***

Administrative Assistant/Office Manager

Administrative Assistant with over 30 years of experience managing business relations, financial management, accounting, leadership abilities and special projects at a management level. Bilingual with articulate fluency in English & Spanish; personable communication style. Seeking employment in a fast paced and friendly environment where I may utilize my skills with opportunity for growth and advancement. 20+ years in the Dental Industry.

Professional Experience

2019-Present Marvistel LLC/Work at home

-Accounts Receivable/Accounts Payable

-Reply to all emails pertaining to accounting

-Process month end reports

-Data Entry

-Report all information to Home office in Florida

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2016-2019 Vista Hills Country Club/Office Manager

- A/P, A/R

- Bank reconciliation

- Bank Deposits

- Process Membership

- Post daily sales

- Payroll

- Process all tax related matters, IRS, Beverage State Taxes, Payroll Taxes

- Maintain office operations

- Full charge office operations

- Full charge bookkeeping. Communicate with vendors and customer relations.

- Maintain all records for Club membership, payments, Board of Directors. Provide executive- level administrative support to Board of Directors and staff.

2014 – 2016 City of El Paso/El Paso Museum of Art/Administrative Assistant to Director

-Switchboard /answer phones, take messages and forward inquires to the appropriate party exercising proper telephone etiquette

-Perform specified clerical and other support task

-Review and enter data

-Update logs and databases

-Manage budget report for fiscal year, post to basic accounting records

-Prepare vouchers or other documentation

-Setup vendors for payments

-Assist with travel itineraries and reservations for department staff

-Maintain existing alphabetical, numerical or chronological files

-Prepare and edit documents and form correspondence for review and approval

-Sort and file documents.

-Open sort and distribute mail, interoffice correspondence and other communications

-Make deliveries within the building and to City Hall

-Proofread documents as directed

-Interaction with all Museum visitors

-Customer service

-Greet and assist City employees, officials and the public as required

2005– 2010 Orkin Pest Control/Office Manager

-Full charge office operation.

-Maintenance of customer accounts.

-Heavy Interaction with customers over the phone.

-Various administrative duties.

-Research information and collect data, which aids in customer response and decision making.

-Participate in various functions and special projects as assigned by Management in order to improve performance enhance skills and build expertise.

-Schedule appointments, post daily services, provide customer service to customers in local branch area pertaining to accounts, service and billing issues.

-Responsible for processing all payments daily bank deposits, A/R, A/P, full charge bookkeeping.

-Ordering of office supplies and personnel equipment and maintains office supplies

-Archive all correspondence pertaining to local branch. Reporting of all local branch records to Home Office on monthly basis consisting of month end closing and reconciliations.

-Assists public by providing general information via computer, mail or telephone or in person; communicates with vendors on supplies and services.

-Process of all work orders completed and confirms all services performed are in balance with daily scheduling as required, work with all technicians to coordinate and oversee duties.

-Answer and screen telephone calls when needed take messages, re-directs calls as appropriate. Receives and directs visitors.

-Open, sort, and distribute incoming mail, assemble correspondence for mailing.

-Maintain appropriate records, files and documentation of both customers and branch.

SKILLS

-Proficient knowledge of QuickBooks, Excel, Word, Windows 98, 2000, XP and Vista, Peachtree, Business works, OMD, 10 key touch.

-Extensive employment experience in public relations and telecommunication.

-Ability to express clearly and concisely orally and written communication skills; accustomed to interacting with high level business executives in a variety of settings.

-Decisive team leader with extensive experience in high volume environment with supervisory position and developing and creating effective programs.

-Very creative, energetic and fast learning with the ability to coordinate multiphase activities simultaneously.

-Adapt easily to new environments and work with minimal or no direction.

-Persuasive communicator, with well-developed presentation and negotiation skills.

-Fluent in English and Spanish.

-Good problem-solving abilities.

-Demonstrate ability to work in a complex, fast paced, multi-task work environment.

-Demonstrate ability to handle stressful customer situations in a positive manner.

-Ability to meet daily deadlines.

-Detailed oriented with ability to manage multiple priorities independently.

-Knowledge of business arithmetic

-Customer service techniques

-Ability to establish and maintain effective working relationships with City officials, supervisors, coworkers and the public.

EDUCATION

High School Diploma, Riverside High School, El Paso TX

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