Siretha McCoy

**** ****** ****

Phone: 762-***-****

Email: adq9em@r.postjobfree.com

Experience

Maryland Dept Of Unemployment (VDART)

*-***-**** ** **-Mar-2022

Customer service representative (fraud department)

•I Reviewed claims in the front office I was able to assist them with applying for benefits,overpayment, and

also able to help if their claim was under review what documents they needed

•worked fraud department (back office)where I would approve or not approved if the account was under

fraud had to review Drivers license/ Birth certificate / Social security card to make sure they were real

documents

•Had to learn Service Now and AWS

Primerica

13-Jan-2021 to Still Working

Licensed Insurance

Responsible for identifying sales opportunities for insurance plans and LIFE INSURANCE POLICIES

overseeing a portfolio of professionals are responsible for identifying risk management strategies, handling

policy renewals, and tracking claims.

Concentrix

3-Jul-2018 to 10-Mar-2020

Sales representative

Selling products and services using solid arguments to prospective customers

Maintaining positive benefits relationships to ensure future sales

TSYS

25-Nov-2014 to 11-Jun-2015

Customer service

• assisted customers with their accounts (credit card)

• making payments

• account maintenance, address/phone number changes, issuing new cards • explaining transactions on

accounts, etc.

Blue Cross Blue Shield (WellPoint)

6-Jan-2014 to 13-Jun-2014

Customer Care Rep.

• provided inbound/outbound customer service

• skilled in voice, email, and strive for immediate response

• assisted members with questions regarding their coverage/plan getting them to the correct department

should they need additional assistance

• taking initial/premium payments

• updating primary care physician information, sending out identification cards

• checking the applications for the members.

Road America

25-May-2013 to 28-Feb-2014

Team Lead

I had to make our team calendars, newsletters, meeting agendas, team activities, team meetings,

coaching' and huddles

• conducted one on one's with each team member each month

Page 1

live monitoring, mid-month stats, and team development activities

• assisted all agents in the call center with any problems on calls, customer complaints

• Also take calls from customers that need to set up roadside assistance and get a vendor dispatched out

for them

•My main focus is providing excellent customer service for our customers when they call in for roadside

assistance, and making sure that they are safe.

Education

Carver High School / Hallie Turner Private School - 24-May-2003

Diploma

Miller - 13-Aug-2016

Degree

Skills

• Word Processing

• Teamwork

• Communication

• Active Listener

• Schedule Management

• Environmental Cleanup

• Mathematics

• Problem Solving

• Adaptability

•Time Management

• Critical Thinking

• Leadership

• Handling Pressure

• Collaboration

• Strong Work Ethnic

• Creativity

• Patience

• Positive Attitude

• Clear and Effective Communication

• Live Chat

• Technical Support

• Management

• Phone Etiquette

•Customer Service

•Interpersonal communication

•Planning

•AWS, Service Now (SNOW)

•Microsoft Office

(Excel, Word, Outlook, and Microsoft Teams)

Projects

Page 2

Accenture

Front Office Customer Service Representative/Back Office Fraud Department

I assisted with doing unemployment claims and working with the fraud department but the contract endec

with Accenture

Trainings

SERVE SAFE

Columbus Health Department

Serve Safe is a food and beverage safety training and certificate program administered by the National

Restaurant Association

CUSTOMER SERVICE (Keep your team up to date)

Miller Motte

The training and teaching that an employee undergoes to improve customer service and satisfaction

DISPATCHING TRAINING

Clincy Freight &Truck Dispatch Training

'Trucking, Dispatching, Load Board Strategies

Certifications

Accounting Principles I II III

Miller Motte

In order to complete the business management program this certification was required.

Contact this candidate