Customer Service Representative
Resume:
Siretha McCoy
Phone: 762-***-****
Email: ************@*****.***
Experience
Maryland Dept Of Unemployment (VDART)
*-***-**** ** **-Mar-2022
Customer service representative (fraud department)
•I Reviewed claims in the front office I was able to assist them with applying for benefits,overpayment, and
also able to help if their claim was under review what documents they needed
•worked fraud department (back office)where I would approve or not approved if the account was under
fraud had to review Drivers license/ Birth certificate / Social security card to make sure they were real
documents
•Had to learn Service Now and AWS
Primerica
13-Jan-2021 to Still Working
Licensed Insurance
Responsible for identifying sales opportunities for insurance plans and LIFE INSURANCE POLICIES
overseeing a portfolio of professionals are responsible for identifying risk management strategies, handling
policy renewals, and tracking claims.
Concentrix
3-Jul-2018 to 10-Mar-2020
Sales representative
Selling products and services using solid arguments to prospective customers
Maintaining positive benefits relationships to ensure future sales
TSYS
25-Nov-2014 to 11-Jun-2015
Customer service
• assisted customers with their accounts (credit card)
• making payments
• account maintenance, address/phone number changes, issuing new cards • explaining transactions on
accounts, etc.
Blue Cross Blue Shield (WellPoint)
6-Jan-2014 to 13-Jun-2014
Customer Care Rep.
• provided inbound/outbound customer service
• skilled in voice, email, and strive for immediate response
• assisted members with questions regarding their coverage/plan getting them to the correct department
should they need additional assistance
• taking initial/premium payments
• updating primary care physician information, sending out identification cards
• checking the applications for the members.
Road America
25-May-2013 to 28-Feb-2014
Team Lead
I had to make our team calendars, newsletters, meeting agendas, team activities, team meetings,
coaching' and huddles
• conducted one on one's with each team member each month
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live monitoring, mid-month stats, and team development activities
• assisted all agents in the call center with any problems on calls, customer complaints
• Also take calls from customers that need to set up roadside assistance and get a vendor dispatched out
for them
•My main focus is providing excellent customer service for our customers when they call in for roadside
assistance, and making sure that they are safe.
Education
Carver High School / Hallie Turner Private School - 24-May-2003
Diploma
Miller - 13-Aug-2016
Degree
Skills
• Word Processing
• Teamwork
• Communication
• Active Listener
• Schedule Management
• Environmental Cleanup
• Mathematics
• Problem Solving
• Adaptability
•Time Management
• Critical Thinking
• Leadership
• Handling Pressure
• Collaboration
• Strong Work Ethnic
• Creativity
• Patience
• Positive Attitude
• Clear and Effective Communication
• Live Chat
• Technical Support
• Management
• Phone Etiquette
•Customer Service
•Interpersonal communication
•Planning
•AWS, Service Now (SNOW)
•Microsoft Office
(Excel, Word, Outlook, and Microsoft Teams)
Projects
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Accenture
Front Office Customer Service Representative/Back Office Fraud Department
I assisted with doing unemployment claims and working with the fraud department but the contract endec
with Accenture
Trainings
SERVE SAFE
Columbus Health Department
Serve Safe is a food and beverage safety training and certificate program administered by the National
Restaurant Association
CUSTOMER SERVICE (Keep your team up to date)
Miller Motte
The training and teaching that an employee undergoes to improve customer service and satisfaction
DISPATCHING TRAINING
Clincy Freight &Truck Dispatch Training
'Trucking, Dispatching, Load Board Strategies
Certifications
Accounting Principles I II III
Miller Motte
In order to complete the business management program this certification was required.
Contact this candidate