Customer Service Medical Assistant
Resume:
Edina Mack
**** ******** **. *****, **. ***** 757-***-**** ***********@*****.***
Receptive, customer oriented professional with over 10 year’s work experience. Contributor of enhancing exceptional first line customer service experiences that lead to overall increased revenue and exceptional retail experiences. Seeking full-time employment with a company that offer professional growth career paths within the retail industry.
Skills
Excellent Customer Service / Communication Skills
Proficient in Microsoft Office Suite
Independent Problem Solving/ Decision Making Skills
Training of new hires
Detail oriented
Merchandise Inventory Procedures
Time Management
Experience
Dollar General November 2019 – Current
Lead Shift Associate/Manager
Provide exceptional customer service to diverse customer base.
Manage customer inquiries and concerns through partnership with store management.
Process sales and payment transactions.
Process merchandise inventory, recovery and damage items.
Open and close store, to include balancing of cash drawers, performing routine counts, and making cash deposits upon closures.
Facilitate training of customer service and merchandise product knowledge to newly hire personnel. (Serving as point of contact for all new hires).
Process all sales transactions for alcohol and tobacco sales transactions.
Food Lion June 2018- September 2019
Associate Cashier
Build relationship with customers by providing excellent customer service in both register transactions and throughout the store.
Process online grocery orders accurately and timely.
Administer Western Union and money order transactions.
Process Fed-Ex drop-offs to the store location.
Assist with merchandising, restocking, and pricing.
Maintain clean, sanitized safe facility for staff and other team members.
CCMA (Temporary Position) February 2018 – May 2018
Register patients upon arrival of scheduled procedure.
Collect core vitals signs and electronically record in patient’s records.
Provide assistance/support to short -staffed areas when needed
EVMS Plastic &Cosmetic Surgery Center November’ 2016 – November 2017
Certified Clinical Medical Assistant
Greet patients and manage multi-line telephone system.
Register patients – process medical insurance and collect copays.
Retrieve and process prior authorizations for scheduled procedures.
Collect initial vitals of patients and input into medical records (electronically).
Maintain inventory/ stock and preparing procedures rooms (inclusive of instrument sterilizations).
Assisted Doctor with procedures – wound care, suture removal
Oyster Point Family Practice November 2014 – November 2016
Medical Assistant
Prep, stock, maintain and set up patient exam rooms
Check in patients, take vitals
Perform routine laboratory test (i.e., Influenzas, strep, urinalysis, pregnancy)
Provided in room patient assistance to attending Physician.
Assisted with sleep studies
Provided training to newly hired Phlebotomist.
Printed Ultrasound reports
Utilized PC in entering and retrieving patient data
Answered multi line phone, operate fax and copying machine
Education
National Institute of Technology/Everest, Dearborn, MI 2006 Diploma Medical Insurance Billing and Coding
Honors: Deans and Presidents List
Ross Medical Education Center, Ann Arbor, Michigan 2000
Certificate in Medical Assisting
Certified Clinical Medical Assistant Certification 2016
Emergency Care & Safety Institute
References
Provided upon request
Contact this candidate