Edina Mack

**** ******** **. *****, **. ***** 757-***-**** adq9ec@r.postjobfree.com

Receptive, customer oriented professional with over 10 year’s work experience. Contributor of enhancing exceptional first line customer service experiences that lead to overall increased revenue and exceptional retail experiences. Seeking full-time employment with a company that offer professional growth career paths within the retail industry.

Skills

Excellent Customer Service / Communication Skills

Proficient in Microsoft Office Suite

Independent Problem Solving/ Decision Making Skills

Training of new hires

Detail oriented

Merchandise Inventory Procedures

Time Management

Experience

Dollar General November 2019 – Current

Lead Shift Associate/Manager

Provide exceptional customer service to diverse customer base.

Manage customer inquiries and concerns through partnership with store management.

Process sales and payment transactions.

Process merchandise inventory, recovery and damage items.

Open and close store, to include balancing of cash drawers, performing routine counts, and making cash deposits upon closures.

Facilitate training of customer service and merchandise product knowledge to newly hire personnel. (Serving as point of contact for all new hires).

Process all sales transactions for alcohol and tobacco sales transactions.

Food Lion June 2018- September 2019

Associate Cashier

Build relationship with customers by providing excellent customer service in both register transactions and throughout the store.

Process online grocery orders accurately and timely.

Administer Western Union and money order transactions.

Process Fed-Ex drop-offs to the store location.

Assist with merchandising, restocking, and pricing.

Maintain clean, sanitized safe facility for staff and other team members.

CCMA (Temporary Position) February 2018 – May 2018

Register patients upon arrival of scheduled procedure.

Collect core vitals signs and electronically record in patient’s records.

Provide assistance/support to short -staffed areas when needed

EVMS Plastic &Cosmetic Surgery Center November’ 2016 – November 2017

Certified Clinical Medical Assistant

Greet patients and manage multi-line telephone system.

Register patients – process medical insurance and collect copays.

Retrieve and process prior authorizations for scheduled procedures.

Collect initial vitals of patients and input into medical records (electronically).

Maintain inventory/ stock and preparing procedures rooms (inclusive of instrument sterilizations).

Assisted Doctor with procedures – wound care, suture removal

Oyster Point Family Practice November 2014 – November 2016

Medical Assistant

Prep, stock, maintain and set up patient exam rooms

Check in patients, take vitals

Perform routine laboratory test (i.e., Influenzas, strep, urinalysis, pregnancy)

Provided in room patient assistance to attending Physician.

Assisted with sleep studies

Provided training to newly hired Phlebotomist.

Printed Ultrasound reports

Utilized PC in entering and retrieving patient data

Answered multi line phone, operate fax and copying machine

Education

National Institute of Technology/Everest, Dearborn, MI 2006 Diploma Medical Insurance Billing and Coding

Honors: Deans and Presidents List

Ross Medical Education Center, Ann Arbor, Michigan 2000

Certificate in Medical Assisting

Certified Clinical Medical Assistant Certification 2016

Emergency Care & Safety Institute

References

Provided upon request

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