Customer Service/sales/management

Connie Granger

Jackson, MI

***********@*****.***

Work Experience

Store Manager

Shoe Dept - Jackson, MI

May 2021 to Present

All aspects of running a retail store. schedules, cash handling as well as all banking. I currently have 3 employees but I have had as many as 7 working for me. Recording and unpacking all shipments into store Sales Representative

RightWay Automotive Credit - Jackson, MI

August 2018 to April 2021

Calling online inquiries and setting appointments

Putting all required information in data base.

Gathering all information needed to process vehicle loan. Showing customers vehicles they are approved for.

Closing the sale.

Manager

Shoe Show Inc - Coldwater, MI

November 2012 to August 2018

All aspects of running a retail store. schedules, cash handling as well as all banking. I currently have 3 employees but I have had as many as 7 working for me. Recording and unpacking all shipments into store Customer Service Rep

Check N Go - Jackson, MI

May 2012 to November 2012

Data entry. marketing. running daily transactions on customer accounts. courtesy and collections calls. daily reports. Money transactions, balancing cash drawer, bank deposits, cash replenishment.

• High data entry

• satisfactory customer service

• Collections

• accounts payable

• marketing

Sales Rep

DSN Satellite - Jackson, MI

October 2011 to January 2012

This is a straight commission job but I am looking for something with a regular pay.

• Make contact with potential new customers with leads provided by company.

• Follow up with potential new customers if they ask for a call back

• Explaining packages to potential new customers

• Scheduling installations that fit customers schedule. Assistant Manager/ Manager

Manager

Allied Cash Advance - Jackson, MI

May 2008 to October 2011

Answered phones, set up payments for customers when needed, Made sure files were up to State regulations, Ran audits on existing customers, Monitored employees, housekeeping, making sure all marketing material was up to company standards, ordered office supplies and maintained a good work and safe environment.

• Created weekly schedules for employees

• Weekly reports

• Data entry

• Handled bank deposits

• Customer service

• Filing, and updating files

• Various marketing activities

• Handled cash

• Collections

• High personal and business ethics

Cashier

Home Depot - Jackson, MI

March 2008 to December 2008

Daily cashiering activities including handling cash, reporting totals, and daily housekeeping activities CUSTOMER SERVICE/ Seasonal

X-TAX SERVICES - Lansing, MI

January 2007 to May 2007

• Handled cash

• Problem solved customer complaints

• Scheduled appointments

• Answered phones

Customer Service Representative

Flagstar Bank - Jackson, MI

June 2004 to May 2006

• Handled cash

• Customer service

• Set up new accounts

• Sales of various banking products

• Problem solving in disgruntle customers

• Safe balancing

• Cash inventory

FRONT OFFICE Manager/ Seasonal

Liberty Tax Services - Jackson, MI

January 2006 to April 2006

• Scheduled appointments

• Answered phones

• Cash handling

• Problem solving with customer issues

Education

High school diploma

Skills

• Customer Service

• Key Holder

• Retail Management

• Sales

• Scheduling

• Training

• Management

• Inventory

• Tax Experience

• Office Management

• Recruiting

• Accounting

• Assistant Manager Experience

• Payroll

• Accounts Payable

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