Customer Service Assistant

Location:

Houston, TX

Posted:

June 01, 2022

Contact this candidate

Resume:

Mia R. Cossey

**** ****** **. *******, ***** ****0 Email: *********@*****.*** Phone: 832-***-****

Work Experience:

Tranter Inc. Houston, TX

Customer Service Coordinator 01/2016- Present

As a Customer Service Coordinator, I was the primary point of contact for 50-100 customers and distributors throughout the Gulf Coast and Southeast US. My role was very cross-functional and through open communication with material suppliers, transportation providers and production supervisors, I worked to adjust priorities and schedules as needed meet ever-changing customer deadlines and requirements. My day-to-day duties included, but not limited to:

Purchasing – sourcing and procuring raw materials for new/incoming jobs

Logistics Management – managed incoming and outgoing transportation of equipment for service

Planning – scheduled delivery of goods in conjunction with shop-floor schedules to ensure on-time delivery

Order Entry – entered and updated customer orders as needed

Inventory Management – ensure stock orders placed as needed, assisted with inventory management through usage reports, physical counts, etc.

Customer Service – maintaining effective communication with distributors, customers, vendors, etc. to ensure proper updates on all orders

Accounting – processing invoices for completed orders, including shop floor labor hour reporting Tranter Inc. Houston, TX

Receptionist & Customer Service Assistant 10/2015- 01/2016 As a Customer Service Assistant, I assisted with all aspects of customer service as detailed above, in addition to Administrative duties such as: detailed filing, arranging lunch meetings, supporting Operations as needed, answering/directing calls. I took my role as “the first face of the company” very seriously, and as such I was quickly promoted into a full time Customer Service Coordinator role. BHP Billiton – Production Operations Group Houston, TX Training & Competence Coordinator 08/2006-12/2014

As a Training and Competence Coordinator, my primary responsibilities were to manage and coordinate HSE and Operational training for offshore and office personnel. My day-to-day duties included, but not limited to:

Maintained and audited training documents and files to ensure compliance with company policy and regulatory guidelines

Generated reports to personnel advising of all upcoming training certifications and regulatory license renewals to ensure compliance with all company and regulatory role requirements

Identified internal and external training & Competence courses to address competence gaps.

Participated in Operations Leadership meetings to understand training needs

Managed and assisted with the implementation of the learning management system (LMS) SkillsXP, for all onshore, offshore, and office personnel.

Key Skills:

Microsoft Office (Word, Excel, Outlook, Power point)

SAP (Purchasing and requisitioning)

Strong interpersonal skills, phone manner, and office etiquette

Strong analytical and organizational skills in a fast-paced cross-functional environment Education:

Klein High School: 09/1982 - 05/1987

Prairie View A & M University: 01/1988 - 05/1990

References:

Erica Stephenson