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Front Desk Customer Service

Charlotte, NC
June 01, 2022

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Brittney L. Oliphant

Charlotte,North Carolina ***73


My name is Brittney Oliphant. I'm 25 years old and I From Central Piedmont Community College With My Adult High School Diploma As of 2022, Now I'm planning to attend Esthetician Classes to start my own business one day and all apply eyelash extensions. I’m A hard working young woman and I've always had great relationships with my co-workers and managers, just people in general I've always been that go to person. I've always been intelligent young lady that makes sure my job get done the correct way. I may say that I'm also an excellent person, sometimes I'm very strict on myself with following my jobs rules and regulations. I pay close attention to thinking matters. I Am A mother of one I have daughter who’s filled with a lot of energy and love. I would be a good fit for your company’s brand just based of my hard work and living energy.

I can be reached at the number above or at my email address. Sincerely,

Brittney Oliphant

Brittney L. Oliphant

September 2019- May 2020

Brittney L. Oliphant

Charlotte,North Carolina 28273

980-***-**** •


● •Clear communication skills Knowledge of the Product •Ability to use positive language Acting skills

● •Time management skills Excellent math skills

● •Good problem-solving skills Strong customer service skills Communication

● •Sales Skills

● •Accounting

● •Cashier

● •Clarify

● •Communication skills Cooking

● •Customer Service Customer service skills Debit

● Financial

● •Money Problem-solving skills Research

● •Sales Skills

● •Time management

Work Experience

Iverify/Securitas Electronics Security

Protection Specialist/Alarm Dispatcher

● Liaised with mall security teams to alert force to suspicious shoppers or locate perpetrators which succeeded in leaving store with stolen merchandise.

● Calculated response to detected theft attempts on basis of age and behavior of suspected perpetrator, erring on side of caution to insulate company from liability.

● Served as team lead for safety and loss prevention operations, teaching fellow employees various methods to prevent theft.

● Monitored and supervised customer's activities in store to detect signs of attempted theft. Responded calmly and effectively to emergency conditions, including safety hazards and threats to life or property.

● Prepared and reviewed paperwork associated with audits, shortage control programs, apprehensions and disposition.

● Documented evidence of attempted theft and recovered merchandise for use in loss prevention report generation.

● Furnished insights and collaborated with leadership to develop loss prevention policies and initiatives.

● Notified security of suspected theft, including descriptions of individuals and November 2017-January 2019

items stolen to help control store losses.

● Identified client needs and worked closely with risk management personnel to ascertain appropriate solutions.

● Created agendas and communication materials for team meetings.

● Handled all delegated tasks, including [Task] and [Task].

● Answered calls per minutes to answer customer questions.

● Provided excellent service and attention to customers when face-to-face or through phone conversations.

● Performed site evaluations, customer surveys and team audits. Motel 6

Front Desk Receptionist/ Night Auditor

● November 2017 to January 2019 Motel 6 Hotel Charlotte, NC Night Auditor

● When not performing accounting duties, night auditors may be asked to work the front desk of the lodging establishment.

● Essential front desk functions include check-in, check-out, making reservations, handling guest complaints and room assignment.

● Night auditors remain available at the front desk to respond to overnight emergencies.

● This resume is made with Resume Builder App Free Customer Service Representatives, /Concentrix.

● Completed all nightly updates to hotel rates and individual room charges.

● Compiled budget documents and monitored costs to maintain control systems.

● Monitored reservations to track incoming parties and special events.

● Audited and balanced cash and credit transactions daily and reset register for next day's operations.

● Completed daily computer backups, checked for viruses and updated programs.

● Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews. Balanced accounts and conducted nightly audits to keep bookkeeping current.

● Assessed data and information to check entries, calculations and billing codes for accuracy. Coordinated with guest services and concierge team to meet guest needs.

● Managed inventory of keys and linens each day and included all necessary information on audit reports.

● Managed late check-ins and provided information on hotel amenities, including dining establishments, spa hours and room service.

● Directed and trained new staff on procedures, service standards and productivity strategies and provided assistance and mentoring.

● Informed travelers of hotel security features and offered details regarding fire and emergency procedures.

● Maintained well-stocked and presentable complementary food and beverage station.

● Coded invoices and other records to maintain organized and accurate records.

● Reported on room information to [Job title] and accounted for any variances.

● Assisted guests in locating amenities such as casino, gift shop, restaurants, fitness center, pool and spa.

● Checked auditing discrepancies by reconciling cash drop and credit card May 2018-January 2019

February 2018-January 2019


● Assisted hotel guests with check in and out procedures courteously.

● Ran end-of-day computer functions and closed out reports, submitting details to

[Job title] for review.

● Coordinated budget information by assessing estimated income and expenses as well as historical budgets.



● Handled and stored hazardous chemicals safely to prevent injury or illness. Reduced cleaning time by [Number]% while maintaining company quality standards. Responded to emergency cleaning requests to meet client expectations.

● Maintained, sanitized and vacuumed dining area and washed kitchen floors prior to closing. Sorted and disposed of trash and recycling materials to keep common areas clean and organized.

● Mopped and waxed floors, dusted, deep cleaned bathrooms and removed trash to keep buildings in clean and orderly condition.

● Completed custodial rounds, including sweeping and vacuuming, glass cleaning and trash collecting.

● Wet and spot mopped to clean floors and other surfaces in public corridors.

● Wiped down various surfaces using approved cleaning products to prevent growth of bacteria and viruses.

● Used digital timekeeping system to document hours worked each day.

● Moved equipment and furniture to thoroughly clean space.

● Maintained building interiors with routine deep cleaning of high-traffic areas.

● Maintained inventory of cleaning supplies and documented items requiring reorder. Maintained janitorial equipment and performed minor repairs to extend machine life and avoid malfunctions.

● Responded promptly to requests to clean and sanitize areas after accidents.

● Notified building managers about needed repairs to maintain public safety.

● Organized custodial closets to easily find equipment and supplies.

● Assessed functionality of cleaning equipment and performed repairs when needed.

● Adhered to safety processes for manual and electric cleaning equipment to minimize risk. Operated carpet extractors and floor buffers while adhering to all corporate safety measures. Scraped gum off hard surfaces and carpet to reduce spread of germs.

● Raked leaves, cut and watered grass and picked up garbage to maintain grounds.

● Used industrial cleaning equipment to quickly complete custodial tasks.

● Stripped, sealed, finished and polished floors to maintain appearance and remove scratches. Notified management of structural issues and major repairs. Converges/Concentrix

CSR/Sales Representative

● Manage large amounts of inbound and outbound calls in a timely manner.

● Follow communication scripts when handling different topics. April 2014- February 2018

● Follow communication scripts when handling different topics.

● Identify customers' needs, clarify information, research every issue and provide solutions or alternatives.

● Seize opportunities to upsell products when they arise.

● Assessed customer needs and upsold products and services to maximize [Type] sales. Asked probing questions to determine service needs and accurately input information into electronic systems.

● Assisted approximately [Number] customers each [Timeframe] with [Product or Service] questions.

● Informed customers about billing procedures, processed payments and provided payment

● option setup assistance.

● Consulted with customers to determine best methods to resolve service and billing issues. Reviewed account and service histories to identify trends and issues.

● Interviewed customers regarding [Type] issues and reported feedback to management team. Cultivated impactful relationships with customers and drove business development by delivering product knowledge.

● Escalated customer concerns, store issues and inventory requirements to supervisors. Delivered service and support to each customer, paving way for future business opportunities. Educated customers on special pricing opportunities and company offerings.

● De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

● Set up and activated customer accounts to maintain QA satisfaction levels.

● Answered [Number]+ inbound calls per day and directed to designated individuals or departments.

● Upheld privacy and security requirements established by [Type] regulatory agencies.

● Created and implemented process improvements to reduce workloads and bolster callback efficiency.

● Trained [Number] new employees each [Timeframe] in procedures and policies in order to maximize team performance.

● Fielded customer complaints and queries, fast-tracking them for problem resolution.

● Worked with [Job title] to develop customer service improvement initiatives.

● Exceeded company productivity standards [Number]% on consistent basis, handling more than [Number]% of quota each day.

● Documented conversations with customers to track requests, problems and solutions. Evaluated customer account information to assess current issues and determine potential solutions.



● The job function of a cashier is to receive and disburse money in establishments other than financial institutions like grocery and home improvement stores.

● Cashiers are tasked with processing debit cards and

● making credit card transactions, either with the general public or during transactions with employees.

February 2020-December 2021

September 2020-February 2021

February 2022- May 12, 2022


Medical Receptionist/CSR

● Welcoming patients and visitors, answering the telephone and answering any inquiries.

● Scheduling appointments and keep those appointments on time.

● Assisting patients with completing necessary forms and documentation.

● Keeping a clean and calm reception area.

Novant Health


● ensure that all public spaces, such as hallways, bathrooms, and patients rooms, are clean and to report any mechanical or technical issues to facility crew. Demonstrate ability to utilize the appropriate chemicals and supplies according to procedure.


Central Piedmont Community College

Adult High School diploma


Available upon request.

Contact this candidate