Process Analyst Operations Lead

SURENDRA KUMAR

MAIL ID - *******.******@*****.***

MOBILE – 861*******

NO: 17, MUZAFER JUNG BAHADUR STREET

TRIPLICANE HIGH ROAD,

CHENNAI – 600005.

INDIA

PROFILE SUMMARY

I am a hard-working Process Analyst can perform and delegates multiple duties in a respectful and professional manner. I am superb coach; mentor and supervisor have a long track record of executing principle responsibilities. Apart from my ability to effectively lead a team, I can also motivate staff to do better, make sound decisions and work with managers and staff at all levels of responsibility. As a superb communicator I can able to think, communicate and present information effectively to people from all social backgrounds.

Right now, I am looking to join an exciting and ambitious company that will reward me accordingly for my abilities, commitment and hard work.

WORK EXPERIENCE #1

ACCENTURE SOLUTIONS PRIVATE LIMITED CHENNAI INDIA

PROCESS ANALYST - SUBJECT MATTER EXPERT

03/2013 – 02/2020

Process Analyst having 6+ years of experience in Operation Platform.

Significant experience in Master Data Management.

Functions as a role model for staff.

Responsible for overseeing the day-to-day operations of the team, distributing the workload evenly among staff and making sure motivation and performance levels are maintained.

KEY RESPONSIBILITY -

Analysing of End-End Process flow.

Data Confidentiality maintained in the Process.

Preparation of Desktop Procedures via MS tools on a quarterly basis.

Generating the internal QC report and Root cause analysis for the issues.

Allocating the work to team members and help them in completing on time with resolving their queries.

Ensuring good feedback from the client to maintain client value creation.

Ensuring the team to update OE Data's on time to ensure the Process stands in Stable.

Knowledge shared with the Team on OPEX to help them in understanding the market stands.

Coordinating with the team in defect tracking.

Ensure in updating the daily reports and trackers by the team and publishing the same to supervisor.

Engaging the team on celebrations and event participation to make them work on stress free environment.

Conducting meeting in a regular interval to ensure what moving around the team and help them sorting out their issues on time.

WORK EXPERIENCE #2

RUDRA FIN SERVICE CHENNAI INDIA

FREELANCER – SALES LEAD

04/2020 – PRESENT

KEY RESPONSIBILITY -

Working has a Freelancer for Financial service.

Significant experience in sales for Credit card, Personal Loan, Mortgage Loan, etc..,

Analysing of End-End Operation.

Handling the team of 5-10

Achieving the month on month target without deviation

Make a Flash Report

Maintaining staff salary and salary advance.

Entering customer details collection from daily basis and reconciling the same into the system for further processing.

Budget control and MIS Reports.

Maintaining attendance and leave balance tracking of employees.

Handling A-Z Hiring & Exit formalities.

EDUCATION

VELS UNIVERSITY CHENNAI INDIA

B.COM

09/2008 – 05/2011

L.O.M.H.S.S CHENNAI INDIA

HR.SEC

06/2007 – 04/2008

L.O.M.H.S.S CHENNAI INDIA

SSLC

06/2005 – 04/2006

SKILLS

OPERATING SYSTEM

MS OFFICE

DATABASE

ERP SAP

DFM

ASIMOT, MYTIMEWATCH &

E-NET

GENERAL

BROWSING, EMAILING AND USE OF INTERNET

ACHIEVEMENTS

TRANSITION PROCESS

2019 - Received the Opportunity of transferring the Process from German (Central Europe) over the Skype call. The Process training is with direct client and it was completed as per the schedule and same has been implemented with 100% under my supervision. The process training was handled and it was completed with 100% without any deviation. The same process was completely trained to other team members in a short span of time. I was handling both existing and new transition same time without defect.

IDEAS

Project on Events and Process improvement ideas make process simplification which cut down the time consumed by the Process.

AWARDS

Numero Uno Award Senior Manager

11/2013

Star of the Business Award Manager

01/2014

Culture Spot Award Operation Lead

06/2014

Title Winner of Dance events Chennai Operations Lead

10/2018

Champions of Cricketing Tournament Chennai Operations Lead

03/2015

STRENGTHS

Networking Flexible/Adaptable Responsibility

AREAS OF EXPERTISE

Supervising Staff

Completing Paperwork

Managing Processes

Conflict Management

Handling Complaints/Escalations

Staff Motivation

Decision Making

DECLARATION

I hereby declare that the above details are true to the best of my knowledge.

Date:

Place: Signature

(V. SURENDRA KUMAR)

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