Shaquita Vigliotti

Orlando, FL *****

adq9b8@r.postjobfree.com

+1-321-***-****

Authorized to work in the US for any employer

Work Experience

Independent Contractor

Instacart - Winter Park, FL

February 2017 to Present

-Customer-facing Independent Contractor for Instacart, a mobile application software company to Central Florida.

-Brand ambassador and marketing conduit promoting Instacart services to process to potential subscribers.

-Client loyalty building by educating current subscribers on incentives available to them to optimize utilization.

-Maintain monthly expense reports to ensure compliance with Federal IRS 1099 regulations. Customer Service Representative

Faneuil - Orlando, FL

November 2020 to April 2021

I answered incoming calls from consumers related to COVID-19 vaccination scheduling. I gathered consumers important information to see whether or not they were qualified to receive the vaccine. If they meet all requirements then I checked our database for available timeslots and if the location, distance and/or time of available appointments is a reasonable distance/timeframe to book an appointment. Placed outgoing calls to follow up on vaccination questions. Set reminders into the system so the consumer can receive email and text confirmations. Inbound calls from members seeking health and rental insurance through Connector Care. Assisting member with applications and find the best insurance plans to fit the members needs. Assisting members with payments and any questions they may have had with their plans and/or premiums. Customer Service Representative

Radial, Inc.

January 2018 to April 2020

Answering inbound calls, helping customers track their packages. I reshipping orders and placing orders for customers. I worked for cosmetics and worked with makeup, skincare, perfumes, colognes, etc Assistant Store Manager

Subway - Orlando, FL

January 2016 to May 2017

-Key holding Assistant Store Manager for the Central Florida District #1 sales generating and most profitable location.

-Talent recruitment,interviewing,and facilitate training to new hires to continue top tier customer satisfaction scores within the district.

-Responsible for store opening and closing operation, inventory tracking, bank deposits and staff level of service,.

-Administrative responsibility of scheduling, Time and Labor recording within our payroll system, understanding profits and loss statements for weekly franchise and corporate meetings, and communicating all notable events in the opportunity journal for reference and recognition purposes. Customer Service Representative

Teletech/USAA - Melbourne, FL

July 2014 to October 2015

Fast paced call center

Inbound/ outbound call center helping clients with the insurance needs. Answering any questions they may have with their coverage and helping them find doctors in their area. Going over their current policies and add extra coverage as needed. Certified Nursing Assistant

Assisted Living Facility

January 2013 to July 2015

Certified Nursing Assistant

Consulate Health Care

March 2008 to November 2012

Education

Associate

Valencia College - Orlando, FL

August 2017 to May 2019

High school or equivalent

Florida State - Melbourne, FL

Skills

• Time Management; Team building and Supervision; Development and Training; Administrative and Operations Management; Microsoft Office; Quality Control/Assurance; Profit and Loss Reporting (9 years)

• Retail Management

• Makeup Application

• Cold Calling

• Store Management Experience

• Management

• Interviewing

Certifications and Licenses

Certified Nursing Assistant (CNA)

March 2008 to July 2015

I have not attempted the State exam this year since embarking a new career path but can be obtained if necessary.

CPR

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