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JANIS CUVELIER

***** ***** ** *********, **** adq9b1@r.postjobfree.com 319-***-****

SKILLS

§ Project management

§ Business process improvement

§ Employee management and

supervision

§ Problem resolution

§ Multi-business unit collaboration

§ Customer care and service

§ Order processing

§ Shipping processing and

coordination

§ Billing and collections

KEY ATTRIBUTES

§ Accountable

§ Exceptional work ethic

§ Driven

§ Dedicated

§ Conscientious

§ Self-directed

§ Reliable

§ Punctual

§ Problem solver

§ Team player

SUMMARY

Proven team leader and project manager skilled at coordinating multiple projects, tasks, and people to successfully achieve company objectives. Exceptional organizational and implementation skills that led to successful completion of time sensitive business projects on a daily, weekly, and monthly basis. Utilized problem solving talents to positively resolve both customer and employee issues or concerns leading to high overall satisfaction.

WORK EXPERIENCE

Operations Manager

Heartland Windows Manufacturing Aplington, Iowa

April 2013-September 2021

Head of corporate business office operations. Oversaw both Shipping and Customer Service divisions.

• Direct supervision and management of office personnel

• Interviewing, hiring, reviewing, and terminating employees

• Individual and coordinated training of new employees

• Fielding and answering all plant questions associated with the business office’s responsibilities

• Providing customer support and service to independent dealer network

Shipping Supervisor

Heartland Windows Manufacturing Aplington, Iowa

September 2006-April 2013

• Managed and supervised both the shipping department and truck drivers throughout the shipping and delivery process

• Coordinated with the shipping department and shipping manager to ensure shipping and delivery alignment

• Determined all scheduling and routing based on production and delivery dates

• Notified dealers of delivery date and addressed any issues or concerns

• Verified delivery to dealers and collection of payment to COD dealers

2

Client Service Manager

Heartland Windows Manufacturing Aplington, Iowa

January 2001-September 2006

• Oversaw management of service department and service team

• Addressed all post delivery service requests and determined course of action

• Scheduled service actions and coordinated with service team or shipping and trucking departments

• Contacted dealers or customers to verify satisfactory resolution

Order Processing Manager

Heartland Windows Manufacturing Aplington, Iowa

April 1994-January 2001

• Processed and scheduled orders from production to delivery

• Determined daily what orders went into production

• Reported daily production information to production manager

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