Customer Service Administrative Assistant

WENDY HOWELL

**** * ********** **, ******, NC ***51 · 919-***-****

********@*****.***

I have been working for FedEx Express for 29 and a half years. I have learned and expanded my knowledge and experience in the transportation industry by transferring into different job classifications within the company. My job experiences cover everything from Courier, Sales, Dispatch, and Management. I’m looking forward to working with a revitalized team using my skills and gifts to create a winning team and positive outcomes.

EXPERIENCE

DATES FROM: JUNE 1992 – TO: STILL EMPLOYEED

OPERATIONS MANAGER, fedex express

Operations planning for sorts and on-road.

Working with payroll and human resources for my employees.

Using my organizational and multi-tasking skills to create the station schedule.

Working together with my managerial team completing all task each month keeping our audit files updated and balanced.

Dispatched couriers on road and assisted with solving problems.

Customer service with our customers in order to provide excellent service.

DATES FROM: MAY 1990 – FEBRUARY 1992

PRE-LOADER, ups

Unloading packages from feeder trailers onto the conveyor belt.

Loading packages from the conveyor belt into the parcel trucks setting them up in the stop order of how the driver would be running the route that day.

DATES FROM: JUNE 1986 – AUGUST 1988

ADMINISTRATIVE ASSISTANT, S.T. WOOTEN CONSTRUCTION

Answering phones helping customers with information concerning materials and jobs.

Ordering supplies for office and asphalt plant using PO numbers.

Entering hours for payroll each day.

Scheduling appointments for sales representatives and customers.

EDUCATION

DATES FROM: AUGUST 1988 – OCTOBER 1991

SOME COLLEGE CREDITS, pembroke state university

DATES FROM: SEPTEMBER 1981 – MAY 1985

HIGH SCHOOL DIPLOMA, NORTH JOHNSTON HIGH SCHOOL

SKILLS

Excellent oral and written communication, including presentation skills.

PC literate, including Microsoft Office, Excel, Power Point, Zoom, and other systems used by FedEx.

Ability to work in a team environment.

Clear and conceptual thinking ability.

Excellent judgment, troubleshooting, problem solving, analysis, and discretion.

Ability to handle multiple priorities simultaneously.

Leadership/management/motivational skills.

Analytical and interpretive skills.

Strong organizational skills.

Excellent interpersonal skills.

Ability to meet or exceed Performance Competencies.

Ability to handle work-related stress

Ability to meet deadlines.

Excellent listening skills for our customers giving great customer service.

Clear telephone communication.

ACTIVITIES

Before I moved away from the Raleigh area, I volunteered with many different community and church projects such as Divorce Care for Kids, 2-year-old room in Kid City, Youth Group, Lead a Woman’s Small Group, and helped in the Homeless Shelter. I also played high school sports, played college softball, and played and coached church co-ed softball. I enjoy a good fiction book on the beach. I also love my daily walks listening to music.

Contact this candidate