JOHANNE PIERRE-LOUIS, CPHT

*** ** **** ****** ******* Beach, FL334345 · 561-***-****

adq99q@r.postjobfree.com

Certified Pharmacy Technician offering experience within a leading national drugstore chain. Dedicated, hardworking, and reliable professional who maintain a focus on accuracy and deliver courteous service at all times

Relevant Skills

Prescription processing

Pharmaceutical Calculation

Medical and Pharmaceutical Terminology

Medication inventory Management

FDA Compliance

Medicare, Medicaid, & insurance Claims Processing

Customer Service, & Relationship Building

Experience working with: Microsoft Edge, Intercom plus, AS300, Microsoft Works PROFESSIONAL EXPERIENCE

MAY 2021- PRESENT

PHARMACY OPERATIONS MANAGER, WALGREENS CO.

• Responsible for assisting pharmacist in the delivery of patient care including patient registration, prescription data entry, preparation of medications for patients, counting, and verifying (where allowed by law). Completes patient and physician calls under the supervision of a pharmacist (where allowed by law). Under the supervision of a pharmacist assists with healthcare service offerings including administering vaccines, health screenings, and any health services allowed by law.

• Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and organizes pharmacy daily schedule of activities. Recommends allocation of pharmacy hours. Assures the pharmacy is clean, neat, orderly, and stocked with adequate supplies.

• Under the direction of the pharmacist, exercises independent judgment to ensure compliance and execution of all business administrative activities and pharmacy inventory management tasks that do not require pharmacist licensure. Manages annual inventory preparation.

• Accountable for completion of non-clinical patient calls.

• Ensures the accurate processing of insurance claims to resolve customer issues and prevent payment rejections. Follows-up with insurance companies as well as medical providers and conducts or participates in 3rd party audit.

• Assists and supports Store Manager and Pharmacy Manager in analyzing and seeking to improve pharmacy financials, operational quality and customer service.

• Manages Community Outreach Portal and coordinates and, at the direction of the Pharmacy Manager, assigns pharmacists to off-site immunization clinics and community events. Builds and sustains relationships with retail partnerships.

• Accountable for technician hiring, on-boarding, training, and scheduling. Monitors and holds pharmacy technicians accountable for timely training completion. Follows established policies and procedures set by the company for scheduling and training.

• Assists Pharmacy Manager in monitoring that all pharmacy and team member licensures, registrations and certifications are active and in good standing/ compliant with all regulatory and legal requirements. 2

Leverages Walgreens resources such as Walgreens Online Verification System to assist in documenting licensure status.

• Ensures proper procedures are followed for selection, recruitment, record retention, and training as required by Company policy and local, state and federal laws.

• Participates in key store/pharmacy meetings, including 5-minute meetings and weekly check-ins with the Store Manager.

OCT 2010-MAY 2021

SENIOR REGISTERED PHARMACY TECHNICIAN, WALGREENS CO.

• Performs duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions. Assists pharmacists in scheduling and maintaining work flow.

• Responsible and accountable for registering all related sales on assigned cash register, collects and handles cash as required. Takes customer to OTC aisle, when possible, to assist in locating products.

• Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the Pharmacy Manager.

• Leads Pharmacy Department inventory management activities, such as, ordering, unpacking, checking and storing shipment of pharmaceuticals. Maintains knowledge of Company asset protection techniques, and files claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors or damaged goods involving Rx drugs.

• Assists and supports Pharmacy Manager and Staff Pharmacist in analyzing and seeking to improve pharmacy financial, customer service and inventory performance data; reviewing Rx KPIs with Store Manager and Healthcare Supervisor.

• Assist pharmacist in administering clinical services including the collection and proper labeling of blood/urine samples from patients and other clinical services as required; assists pharmacy staff in coordination of clinical services, and external providers.

• Assists with exterior and interior maintenance by ensuring the Pharmacy Department is stocked with adequate supplies, clean, neat and orderly in condition and appearance

• Coaches pharmacy technicians and cashiers in the correct use of processes and tools in order to drive efficiency within the pharmacy.

AUG 2006-OCT 2010

REGISTERED PHARMACY TECHNICIAN, WALGREENS CO.

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.

• Assists pharmacists in scheduling and maintaining work flow.

• Performs duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions EDUCATION

MAY 2001

HIGH SCHOOL DIPLOMA, SANTALUCES COMMUNITY HIGH SCHOOL 3

REFERENCES

Available upon request

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