Office Assistant Insurance Manager

RUZANNA ADAMYAN

**** * ******** **. #****

Las Vegas, NV 89147

818-***-**** Cell

*********@*****.***

Objective

To obtain a position in education that will utilize acquired expertise, abilities, and dedication to instruction.

Experience

·LSG Sky Chefs, Inc. Home Chefs-Lufthansa, Las Vegas, NV

08.12.2021 - Present.

Retail inMotion specialist.

Onboard retail: tailor-made retail services, product selection, engagement training, and award-winning design to bring onboard retail to life. Technology: innovative, market-leading solutions design to maximize ancillary revenue and streamline onboard retail programs. Products: expertly design products for travel operators working in a global marketplace. Leverage strong expertise to food retailers. Looking for a trusted partner, who not only offers delicious food to keep on top the latest consumer trends. Crew training as well as lounge and hospitality services.

·Equus Workforce One Stop Solutions, Las Vegas, NV

04.05.2021 - 08.10.2021

Adult Career Coach

Counseled and assisted Program's customers regarding job search strategies, personal career advice and training issues, identifying and working with barriers to employment, professional goal setting and planning. Identified outside resources, programs and other services for customers if needed. Advised, monitored, and tracked participation for customers so that they maximized the functions and opportunities of the program. Managed the day-to-day relationship with customers, addressed customer concerns promptly with an action plan to ensure satisfaction, and documented all findings with case notes in a clear, concise, and timely manner. Maintained knowledge professional understanding of a vast array of occupations/career paths(for effective placement /processing and assessment of customers as well as determining services most appropriate for their career goals. Provided motivational support to customers during the job search process. Identified training needs and ensured appropriate training. Facilitated job readiness/search workshops. Demonstrated strong strategies for re-engaging customers after training and finding employment for those customers. Demonstrated effective use of the guidelines and standards of the Case Management Model to support the needs of the participants. Successfully documented customer success stories internally and externally. Analyzed and constructed critiques of resumes/required documentation for effective processing for customer eligibility. Worked under direction of the Career Advisor Coordinator to facilitate timely completion of tasks to sustain daily operations and complete special projects, and assisted program team members as necessary. Produced word processing documents. Proofread and edited correspondence, memorandum, proposals, reports, and other requested documents. Maintained filing systems and performed other relevant duties as assigned by the Program Director.

·State Government Department of Transportation, CALTRANS, Los Angeles, CA

04.07.2008-04.03.2021

Administrative/Office Assistant

Served as an Administrative/Office Assistant for all Office employees' in LA, San Diego, Riverside. Ordered and maintained supplies, made travel arrangements for the staff, assisted Personnel with Travel Expense Claims (TEC), handled confidential personnel papers. Prepared reports, memos, general correspondences in conformance with accepted Caltrans formats. Identified and tracked the Branch workload status and prepared monthly reports. Updated and maintained office personnel files, both electronic and hard copies. Kept the check off list of all items that needed to be in the personnel folder for each individual person. Helped to create or to update the duty statements for positions, being advertised as directed by an Office Chief. Served as an Office liaison. Processed an IDP and the Probation reviews after completed by the Branch Chief and an Office Chief. Processed the FMLA forms and filings. Processed the Workers’ Compensation Insurance forms and filings. Processed another personnel related forms filings. Handled annual open enrollment issues, such as the health insurance, an Employee Action Request (EAR), Benefit Enrollment forms. Served as liaison with master Project Tracking Database. Acted as a liaison with the Accounting and Personnel offices for all Office Staff.

·EDD - State Government Disability Insurance Office, Los Angeles, CA

03.15.2004-04.04.2008

Disability Insurance Program Representative

Managed a caseload or in a Customer Service Center, receiving calls. Independently reviewed claims, analyzed data, and determined eligibility in accordance with Disability Insurance laws, rules, regulations, policies, and procedures. Discussed claim information and program requirements with customers and the public in an automated phone environment and/or in person, while simultaneously inputting and accessing automated data systems. Under the direction of the Disability Insurance Manager performed the Disability Insurance Program representative duties for the various SDI operating units as well as for an entire office. Duties included reviewing claims and data entries as required. Prepared Workers Compensation lien papers. Approved IME payments on the base of an IME report and the requirements for their payments. Provided special education and related service to the individuals with the Disability Education Act, which required school districts to identify people with certain specific handicaps and some of the handicaps had served under an IDEA. Three way call translations for unemployed claimants from Armenian and Russian to English and from English to Armenian and Russian.

·EDD – State Government Job Service, Los Angeles, CA

05.31.2001-03.12.2004

Employment Program Representative

Under the direction of the Employment Program Manager, the EPR in UI assisted customers in filing UI benefit claims, authorized payment or provided information on claim status. Independently reviewed, investigated, and determined if an individual is eligible or ineligible to receive UI benefits in accordance with UI laws, rules, regulations, and procedures. Informed customers and employers of their rights and responsibilities under the UI program. These services were provided by telephone in a non-public, call-center environment that included the use of automated data systems. Three way call translations for the unemployed claimants from Armenian and Russian to English and from English to Armenian and Russian.

·USC - School of Social work, Los Angeles, CA

07.03.2000-05.28.2001

Administrative Assistant

Typed and proved correspondence, memoranda, reports, proposals, technical papers, manuscripts and related materials for supervisor and department staff as requested. Assisted supervisor in the collection of various materials and data for special reports and special projects such as budget preparation. Composed letters and memoranda from verbal directions or from knowledge of departmental policy or procedures. Reviewed and revised test questions and related materials to avoid potentially insensitive content or language. Investigated the performance of test takers of different races, gender, and ethnic backgrounds, when samples of sufficient size were available. Enacted procedures that helped to ensure that differences in performance are related primarily to the skills under assessment rather than to irrelevant factors.

·American Medical Sciences Center, Los Angeles, CA

05.01.1996-06.30.2000

Administrative Director

Authorized to serve as the Director of a California private, postsecondary education institution. Selected and consulted candidates for the Financial Aid and coordinated issuing and collecting students' payments. Assisted faculty and staff to conduct orientation programs, taught classes, issued student transcripts and prepared commencements lists. Established orientation policies and procedures and developed academic objectives. Reviewed students' misconduct reports, requiring disciplinary action and counseled students to ensure conformance to university policies.

·Career Blazers Learning Center, Los Angeles, CA

01.04.1993-04.30.1996

Admissions Director

Conducted the follow up interviews with the counselees' and had maintained case records. Referred the qualified counselees to employers and employment services for the placement. Interpreted program regulation or benefit requirement and assisted counselees in obtaining needed supportive service. Initiated and supervised education placement in court advocacy, organized recruitment and training of volunteers, coordinated liaison between the court officials, social agency and media.

1. Defined what each program and tests measured and what the tests should be used for. Describe the students for which the tests are appropriate.

2. Accurately represented the characteristics and limitations of tests and programs for their intended purposes.

3. Explained relevant measurement concepts as necessary for the intended audience(s).

Conducted follow-up interviews with counselees and maintained case records.

·BNS Technical Institute, Los Angeles, CA

02.03.1992-12.25.1993

Admissions Counselor

Authorized to serve as an Admissions counselor, Financial Aid Counselor to determine the wants and needs of the students’ interests in learning the following computer subjects: Accounting, Electronic Technology, Numerical Control Packaging, Business Administration, chaired a student committee on social concerns and arranged special lecture series.

·State Linguistic University of Foreign Languages and International Relations, Yerevan Armenia

09.02.1985 - 12.27.1991

Teacher of English and Russian Languages and Literature

While teaching, I had used the major product offered that was designed to help students prepare for standardized tests by providing a series of activities that related to their daily lives. Students learned effective strategies for obtaining their best scores and became generally familiar with standardized testing. I had featured new materials in reading/language arts and science. The reading/language arts sections had provided activities in reading, language, and writing. Reading selections included recreational, expository, and functional passages. Language section included activities built around real-life scenarios. Focused exercises included activities to help students learn pre-writing skills, including abilities such as brainstorming and concept mapping, issues of purpose, unity, organization, and language mechanics. In the writing section, students produced extended pieces or writing.

·High School #55, named after A.P. Chekhov, Yerevan, Armenia

09.01.1982 - 08.30.1985

Teacher of English and Russian Languages and Literature in Secondary, High School.

My main responsibility as a teacher was to help your students understand English, speak it and be able to write and read it. My duties ranged from the preparation of course work, planning of classes and the marking of work handed in. On top of this I also had to arrange any additional curricular activities and set targets for my students.

Typical duties included:

Advising students on career issues.

Organizing and delivering classroom lectures to students.

Evaluating a students’ class work and assignments.

Preparing classroom and coursework materials, homework assignments, and handouts.

Recording and maintaining accurate student attendance records and grades.

Classroom management.

Developing English lesson plans in line with the National Curriculum.

Maintaining discipline in the classroom.

Creating a vibrant teaching atmosphere.

Education

B.A., Bachelor of Arts

English, Russian, Psychology, History, Social Science, Philosophy,

Political Economy, International Relations.

State University of Foreign Languages and International Relations. Yerevan, Armenia

Yerevan, Armenia

Diploma

Accounting, Financing, Business Management - BNS Technical Institute,

Los Angeles, CA

Diploma

Medical Claim & Billing, Anatomy - American Medical Sciences

Center,

Los Angeles, CA

Bilingual: Russian, Armenian.

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