Customer Service Corporate Trainer
Resume:
Yvonne Bensfield
Apopka, FL *****
************@*****.***
Work Experience
Business Owner
Kikis Korner Natural Pet Foods - Winfield, IL
August 2016 to April 2021
Retail sales and consultations in pet foods and remedies Corporate Trainer
Tiger Direct/Systemax - Naperville, IL
September 2005 to September 2011
Train new hires in tech sales as well as system operations Education
Some college in Business
Triton College - Illinois
August 1972 to June 1973
Skills
• Retail Sales
• Recruiting
• Sales
• Communication skills
• Customer service
• Pricing
• Management
• Business Management
• Marketing
Assessments
Supervisory skills: Motivating & assessing employees — Proficient May 2022
Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient
Analyzing data — Familiar
May 2022
Interpreting and producing graphs, identifying trends, and drawing justifiable conclusions from data Full results: Familiar
General manager (hospitality) — Proficient
May 2022
Solving group scheduling problems and reading and interpreting P&L statements Full results: Proficient
Legal skills — Familiar
May 2022
Supporting legal procedures, preparing documents, doing research, and collecting client information in a legal setting
Full results: Familiar
Attention to detail — Familiar
May 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Familiar
Working with MS Word documents — Familiar
May 2022
Knowledge of various Microsoft Word features, functions, and techniques Full results: Familiar
Call center customer service — Proficient
May 2022
Demonstrating customer service skills in a call center setting Full results: Proficient
Sales skills — Highly Proficient
May 2022
Influencing and negotiating with customers
Full results: Highly Proficient
Written communication — Proficient
May 2022
Best practices for writing, including grammar, style, clarity, and brevity Full results: Proficient
Scheduling — Proficient
May 2022
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient
Verbal communication — Proficient
May 2022
Speaking clearly, correctly, and concisely
Full results: Proficient
Customer focus & orientation — Highly Proficient
May 2022
Responding to customer situations with sensitivity Full results: Highly Proficient
Outside sales — Proficient
May 2022
Understanding and responding appropriately in sales scenarios, and performing common sales calculations
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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