Billing Coordinator Dispatcher

Kristyn Harvey

***** *. *** **. *****, Il *****

WORK EXPERIENCE:

Dickinson Fleet Services, Alsip, Il

Mobile Billing Coordinator: November 2020 - July 2021

●Prepare repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required based on what technicians submit; entering RO into service database system

●Verify technicians have selected correct VMRS code related to repairs made and billing hours are in-line with standard repair times.

●Prepare actual invoice off created RO by applying customer specific rates and mark-ups

●Reach out to technicians and regional service managers on repairs and required information to process invoices

●Communicate with customers via email, fax, or phone to retrieve purchase order approvals and/or discuss billing issues

●Gather necessary paperwork and upload into system for records

Spartan’s Towing Company, Chicago Ridge, Il

Dispatcher: August 2019 - August 2021

●Managed multiple calls and recorded significant information

●Address problems and requests by transmitting information or providing solutions

●Received and dispatched orders for tow trucks personal tows

●Prioritized calls according to urgency and importance

●Used phone or computer to send crews, vehicles or other field units to appropriate locations

●Maintained logs and records of calls, activities, and other information

●Address customers as needed to retrieve vehicles from impound yard

Bridges Bar & Grill, Bridgeview, Il

Server: February 2017- October 2020

●Ensured the overall guest experience exceeded expectations and anticipated guests’ needs

●Greeted guests with a warm, sincere smile

●Used tact and good judgement when dealing with guest challenges and responded to guest needs with patience and courtesy

●Safely and properly changed beer kegs, CO2 tanks and soda dispensers

●Manually washed and sanitized glassware using a three compartment sink

●Account for and maintain the security of all bar stock and inventory

●Responsible for the security and reconciliation of the bar cash drawer

●Accurately recorded and accounted for all items ordered, process payments, and account for and balance all sales/receipts in compliance with restaurant policies and procedures

●Used sales techniques and present and encourage current promotions to guests

Caregiver, Alsip, IL- October 2010- January 2017

●Provided friendly companionship and assistance with daily activities including dressing guidance, grooming, meal preparation, medication reminders, running errands, laundry and light housekeeping

●Provided personal care including bathing, dressing, mobility, incontinence care, feeding, etc.

●Provided transportation to doctor’s appointments and other daily needs.

References upon request.

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