Customer Service Sales Associate
Resume:
S Y L V E S T E R L E E
*******@*******.***
Virginia Beach, Va 23462
PROFESSIONAL SUMMARY
Shift Manager with strong organizational skills and attention to detail. Exhibit authoritative and fair leadership qualities. Friendly and calm demeanor. Excellent communication and customer service skills. Display efficiency and strong time-management skills.
SKILLS
Truck driver Training and development
Schedule development Hiring and training
Performance reviewing Oversee operations
Schedule oversight Develop employee knowledge
Staff development Plan projects
EXPERIENCE
Supervisor, Lowe's, Oct 2006 - Feb 2021, Norfolk, Va Assigned tasks to team members based on individual strengths and promoted teamwork-driven environment to meet goals.
Developed department leadership among team members by coaching and providing challenging assignments.
Worked with quality control and compliance teams to achieve full compliance with regulations and SOPs.
Planned and published the production schedule and ensured that required staffing and resources were available to meet production goals. Supervised hourly and temporary personnel, providing work direction and reviewing work processes.
Oversaw day-to-day operations and special projects in fast-paced [Type] setting. Improved the performance of individual team members by motivating and training each person.
Implemented mentoring programs to bring new staff up to speed quickly. Installed Sales Coordinator, Lowe's, Oct 2006 - Feb 2021, Norfolk, Va Prepared merchandise for installation pickups accurately and on-time. Built sales strategies to support corporate vision and plans for growth. Handled escalated customer issues on behalf of the sales team to recapture customer loyalty and maintain the sale.
Resolved customer complaints and made sure customers received needed services from company.
SL
Monitored the activities and performance of sales staff to immediately help with problems and maximize revenue.
Increased revenue by developing customer relationships, leading to substantial sales growth.
Inventoried stock and reordered items to maintain the appropriate product levels. Assisted team members and managers with tasks to maintain productivity and meet project milestones.
Plumbing Sales Specialist, Lowe's, Oct 2006 - Feb 2021, Norfolk, Va Maintained knowledge of manufacturer sales and promotions, company policies regarding payments, and product exchange options.
Developed new and existing accounts to increase territory revenue and meet performance targets.
Detailed customer appointments, payments, and contract details in [System]. Assessed system functionality to identify and troubleshoot plumbing problems. Promoted sales by displaying merchandise in prominent locations throughout store. Made product recommendations and assisted with product selections based on customer requests.
Visited residential and commercial locations to demonstrate and discuss products for consistent sales.
Product Service Associate, Lowe's, Oct 2006 - Feb 2021, Norfolk, Va Showcased products to large crowds as part of demonstration team. Consulted with customers to understand their needs and suggest the best fitting products.
Learned about competitor's products to stay ready for common questions and redirect objections toward the current promotion.
Maintained neat and organized promotional areas to give the customers and professional presentation.
Hardware Sales Associate, Lowe's, Oct 2006 - Feb 2021, Norfolk, Va Assisted customers with day to day questions. Helped customers make decisions on lock sets for there homes. Walked customers on how to install lock sets on there homes. Rekeyed lock sets for customers.
Fielded customer queries and explained [Type] and [Type] computer features to customers to help clients make informed purchases. Recommended and implemented strategic sales programs that amplified sales through targeted marketing and demand generation.
Delivery Truck Driver, Lowe's, Oct 2006 - Feb 2021, Norfolk, Va Made deliveries ad customers made perchases. Drove flat bed truck with moffett lift on back.
Delivered items within reasonable time by traveling most direct route. Ensured that the truck was well-maintained and scheduled required repairs. Followed prescribed routes and time schedules to meet 100% on-time delivery. Tracked and maintained records for mileage, fuel usage, and delivery information. Addressed customer complaints, proactively seeking resolution to promote repeat Apr 1985
business.
Loaded and unloaded items for delivery to and from the vehicle. Operated delivery vehicles safely for [Number] days without accidents. Increased customer service by reviewing orders before delivery to determine that they were complete and properly invoiced.
Loaded and unloaded the vehicle with customer packages, delivered packages to customers' doors, and collected payments upon delivery when required. Avoided safety hazards and costly tickets by consistently obeying the applicable traffic laws.
Used local road knowledge and GPS applications to plan the most efficient routes and work around issues like accidents and construction. Transported materials between the business' hubs, retail customers and wholesale vendors.
Retail Sales Associate tool world, Lowe's, Norfolk, Va Interacted with customers, providing information and top-notch customer service. Helped maintain clean, orderly work environment.
Utilized POS systems effectively to process customer orders and transactions. Determined needs and advised customers on purchases. Upheld company-specific standards for merchandise presentation of best apparel and equipment brands in sporting goods.
Assisted customers and supported coworkers.
EDUCATION
GED
Louisville High - Louisville, Ms
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