Customer Service Compensation Manager
Resume:
TREENA THERIAULT
**** ******* *** *********, ** E1V 5B7 Email: ***************@*******.*** Cell:506-***-****
To Whom It May Concern:
Please accept my application for a position within your organization.
I have over seven year’s related experience in administrative/clerical. I am very organized and self motivated to try new things and take initiative to make sure all aspects of the task at hand are done in a timely and efficient manner. I am very organized and pay attention to detail.
Interacting with customers on a regular basis and have excellent people skills (Atlantic Super Host Training). In addition, I received my Professional Sales Certificate from Canadian Professional Sales Association as well as my payroll compliance training.
As indicated in my resume, I have over 25 years of experience in the Sales/Marketing Industry as well as excellent customer service skills, quick learner, also a hard worker. I work well independently or as a part of a team. I feel that I with my time-management skills and dedication to my work that I am a very valuable asset to your company.
For these reasons, I look forward to hearing from you. I have enclosed a copy of my resume for your viewing. Feel free to contact me at your convenience.
Sincerely,
Treena Theriault
Enclosure
TREENA THERIAULT
5119 Highway 108 HighwayMillerton, NB E1V 5B7
Email: ***************@*******.*** Cell:506-***-****
SUMMARY OF QUALIFICATIONS
Works well independently or as a team member
Completed Super host Training as well as Strategic Customer Service
Developed computer skills in Microsoft Office
Managed own business
Exceptional communication skills, time-management skills, pay attention to detail, able to prioritize, strong leadership, reliable and accountable
Extremely organized, multitasking and problem solving skills
Human Resources, Payroll Compliance, Skills Management, Oral Presentations, Stress Management, Advanced Computerized Accounting, Simply Accounting, Accounting I & II, Business Financial Math, Business Writing, Consumer Behavior, Organizational Behavior, Professional Selling, Marketing, Market Research, Contract Law, Desktop Publishing, Event Planning, Managerial Accounting, Management Fundamentals
Professional Sales Certificate from Canadian Professional Sales Association
RELEVANT EXPERIENCE
BUSINESS ADMINISTRATION- GENERAL-SALES and MARKETING
Knowledgeable in marketing plans, strategies and also business plans for organizations, simply accounting along with account management and payroll
Excellent phone etiquette and customer service relations skills
25 years relative experience in sales and marketing
Able to make cold calls for overdue account receivables
CLERICAL/CUSTOMER SERVICE
Operated own business within another business, making appointments
Served customers on a daily basis by keeping time management skills
Product sales to customers
Maintained inventory of log sheets
Responsible for ordering supplies
Maintained one-to-one customer service skills as well as group sessions
TREENA THERIAULT P.2
5119 Highway 108 Millerton, NB
E1V 5B7
E-mail: ***************@*******.*** Cell: 506-***-****
EDUCATION & TRAINING
NB COMMUNITY COLLEGE-MIRAMICHI 2006-2008
Business Administration program-Second Class Honors
NB COMMUNITY COLLEGE- MONCTON 1988-1989
Cosmetology-Hairstylist-diploma
MIRAMICHI VALLEY HIGH SCHOOL 1985-1988
Miramichi, New Brunswick
High School Diploma- General
EMPLOYMENT HISTORY
Hostopia - Website Consultant August 2010-2014
Miramichi, NB
Process orders as they come in, have anywhere from 150 plus files
Answer questions to customers, help them out with project center
Assist with new hires, train them on processes
Launching websites as well as mobile accounts
Daily audits for my team
Paying attention to deadlines, following timelines
Assigning files to other team members
PDNS audit- special project
Dex Legacy- Special project
Parago (Call Center) - Customer Service Feb.2010-June 2010
Miramichi, NB
Answer inbound calls for different customers concerning their rebates.
MortgageBrokers.com - Workforce Expansion Sept .2008-2009
Miramichi, NB
All marketing for the business as well as outbound cold calls, clerical, taking applications over the phone, filing and filogix software
TREENA THERIAULT P.3
5119 Highway 108 Millerton, NB E1V 5B7
Email: ***************@*******.*** Cell: 506-***-****
Employment History Continued'
Gold Line Transport – Placement (school) June 2008
Millerton, NB
Various tasks such as fuel slips, invoices, cold calls to overdue account
receivables, faxing,
photocopying, filing, answering the phone
DowntownS Business Network - Summer Student July 2007- Sept. 2007
Miramichi, NB
Did filing, delivering promotional flyer every week, phone calls & meetings
Glamour (Total U Complex) - Certified Hairstylist Feb. 1991-Aug.2006
Miramichi, NB
Managed a full clientele, along with ordering supplies and book keeping
Made appointments as well as for others and myself
Inventory
Shampoos, cuts & sets, perm, color, foils, formal up do’s, spiral perms
REFERENCES
Ann McKay
PWGSC Public Service Pay Center
Acting Service Pay Officer
Suzanne Martin
PWGSC Public Service Pay Center
Compensation Manager
Cell 506-***-****
Holly Furlong
PWGSC Public Service Pay Center
Compensation Advisor
Contact this candidate