Personal Assistant Customer Service
Resume:
Tara Norton
Grass Valley, CA *****
***************@*****.***
1. Willingness to go above and beyond what is expected of me. 2. To adhere to the programs philosophies and values 3. Effective conflict resolution skills with diverse populations to build professional, honest rapport with meaningful connections to both clients and the community 4. Accept feedback with a focus on further education 5. Superior work ethic with a focus on honesty and integrity 6. Reliable and dependable individual with superior time management and prioritization skills Authorized to work in the US for any employer
Work Experience
Bus Driver
Atria Senior Living - Grass Valley, CA
March 2022 to Present
• Organize routes
• Complete daily reports
• Provide outstanding customer service
• Implementing safety systems and providing CDC regulations for all residents Shelter Advocate
Communities Beyond Violence - Grass Valley, CA
June 2021 to March 2022
1. Create and edit staff work schedules monthly.
2. Credit documents that support our policies and procedures. 3. Provide crisis intervention and emotional support. 4. Maintain a safe living environment for people of all. Shelter Advocate/Lead
Foothill Hospitality House - Grass Valley, CA
April 2020 to November 2020
1. Support, Advocate, while providing 40 or more guests a safe environment 2. Empower guests by meeting them where they are in life without assumptions or judgements. 3. Build professional connections with trust to further provide guest in gaining antonyms 4. Process reports, create ledgers and document on clients 5. Provide supervision of guests.
6. Advocate with our community to help provide support for the guests as they transition into housing. 7. Support guests with helping to maintain safety for the shelter Office Assistant/Receptionist
Spherion Staffing - Chico, CA
August 2019 to April 2020
1. Temp assignment: I provide exemplary care for patients/ clients to help provide support to the Doctor and staff for all necessary treatments.
2. Schedule appointments, receive payments, process medical insurance coverage for patients. Complete office administrator duties related to the company's practices and procedures 3. Call center- outgoing call of over 200 calls a day 4. Updated customer profiles for optimal efficiency 5. Gave information to the client to help them better understand their choices about the information provided while promoting incentive programs.
Financial Services Associate
SIERRA CENTRAL CREDIT UNION - Chico, CA
December 2018 to March 2019
1. Promoted credit union products and services
2. Established professional relationships with existing and prospective members, 3. Accepted loan payments
4. Processing all forms of transactions while assisting on teller line as-needed Independent Living Skills Instructor II
ARC OF BUTTE COUNTY
November 2016 to April 2018
1. Assisted adults in their residential homes and community to remain independents 2. Aided in teaching life skills,
3. Performed meal prep and cooking tasks
4. Assisted in accounting tasks
Key Holder
SUBWAY - Paradise, CA
October 2016 to May 2017
1. Provided excellent customer service,
2. Independently opened and closed the restaurant, 3. Daily inventory
4. Cash handling
5. Maintained cleanliness of the overall workplace at all times. Certified Nursing Assistant
BRIGHTSTAR HEALTHCARE - Chico, CA
August 2007 to October 2016
1. Duties included personal care for the resident
2. Various housekeeping tasks
3. Transported residents safely to and from appointments 4. Assisted with all aspects of daily care
Education
Associate in Nursing Assistant
Butte College - Oroville, CA
2004
Skills
• Customer Service (5 years)
• Schedule Appointments (2 years)
• Account Management
• Filing
• Receptionist (2 years)
• Inventory
• Organizational Skills (3 years)
• Retail (2 years)
• Scheduling (1 year)
• Time Management
• Microsoft Office (2 years)
• Sales Experience (3 years)
• Upselling (3 years)
• Call Center (1 year)
• Personal Assistant Experience (3 years)
• Front Desk
• Clerical Experience
• Microsoft Word
• Training
• Microsoft Outlook
• QuickBooks
• Financial Services
• Meal Preparation
• Office Management
• Accounting
• Presentation Skills
• Accounts Payable
• Administrative Experience
• Tax Experience
• Home Care
• Management
• Conflict Management
• Hospitality Experience
• Management Experience (1 year)
• Quality Assurance
• Case management
• Microsoft Excel
• Computer literacy
• Documentation review
• Care plans
• Motivational interviewing
• Windows
• Practice management
• Retail management
• Supervising experience
• Retail sales
• Medical office experience
• Multi-line phone systems
• Senior care
• Word processing
• Medical Records
• Customer support
• Restaurant experience
• Inside Sales
• Data Entry
• EMR Systems
• Salesforce
• Sales
• Customer service
• Medical scheduling
• iOS
• Merchandising
• Cashiering
• Employment & labor law
• Social Work
• Crisis Intervention
• Insurance Verification
• Bus Driving
Certifications and Licenses
CPR First Aid Certification Food Handler Certification CDL
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