Customer Service Management Specialist

April North

Box ****, Lac La Biche, AB Phone: 780-***-**** or 780-***-**** (H)

T0A 2C0 Email: *****.*****@*******.***

Summary Statement:

Registered Social Worker with 20 years of experience work with children and their families. Passionate and caring in assisting families to meet their needs of providing safe and caring homes that their family can grow in. Specializing in First Nations community wellness.

Summary of Qualifications:

Obtain information and prepare case histories, appraise clients’ needs or eligibility for specific services

Organized with good time management skills

Ability to multi-task and work in a dynamic environment

Self-motivated, able to work under minimal supervision

Liaise with other social services agencies and health care providers involved with clients

Comfortable with learning and becoming proficient with new systems and processes

Proficient with Microsoft Office and experience with data entry

Work History:

Casual Worker Dec 2021 to Present

Canada Post, Lac La Biche, Alberta

Sorting mailing and putting mail in the mailboxes

Serving Customers getting parcels and transactions

Customer Service

Special Rates Officer/Intake Worker Feb 2018 – Aug 2020

First Nations Northern Authority Child and Family Services, Winnipeg, MB

Strengthen families to enable children to have nurturing caregivers that provide opportunities to establish life long relationship working with agencies.

To engage with communities to assist in resolving issues that affect the safety and well-being of children

Provide support to the child/children and family

Direct Service Worker May 2017 – Oct 2017

Sagkeeng Child & Family Service Agency, Winnipeg, MB

Deliver child and family services in accordance with Provincial and community standards

Manage caseload files in accordance to the Child and Family Services Act, as well as attend to the specific needs of ach case file as required

Provide recommendations, plans and actions as required for the ongoing care and development of the children under their direct responsibility

Case Manager Aug 2012 – Apr 2017

Nikan Awasisak Agency Inc Child & Family, Thompson, MB

Interview clients to assess their current situation and challenges

Determine what social services and additional agencies the client needs

Investigate child and senior abuse or neglect and take authorized action as required

Education:

Bachelor Degree in Social Work 2010

University of Manitoba, Faculty of Social Work, Thompson, MB

Community Liaison Worker Jan 2010 – Apr 2010

Ma-Mow-We-Tak Friendship Center, Thompson, MB (4th year field placement)

Foster Care Sep 2008 – Apr 2009

Caring for you, Thompson, MB (3rd year field placement)

Aboriginal Community Wellness Diploma 2007

University of Manitoba, Thompson/Winnipeg, MB

Tickets:

ASIST Training

Core 101 Family Centered Child Protection Services

Core 102 Case Planning and Family Centered Casework

Core 103 The Effects of abuse and Neglect on Child Development

Core 104 Separation, Attachment and Reunification

Team Investigation in Child and Physical and Sexual Abuse

CFSIS Training

Special Rates and Billings training with Northern Authority

Structured Decision-Making Training

Contact this candidate