Service Representative Office Assistant

Laticia F. Brown

****Concord Meadows Lane Smyrna GA 30082

Phone: 678-***-****

Email: ********@*****.***

SKILLS AND QUALIFICATIONS:

Multitasking Problem Solving High Performer Exceptional Communication Skills Results Oriented Exceptional Administrative Skills Client Relationships Hiring

PROFESSIONAL EXPERIENCE:

WellStar Health System - Austell, GA

Front Office Specialist

March 2020 to Present

I serve as Front Office Specialist, in this capacity I perform the following responsibilities:

•Answering calls, as well as welcoming and assisting patients and visitors.

•Scheduling and confirming appointments, tests, treatments, and other procedures

•Obtaining, updating and safe guarding patients’ personal and health information

•Creating and maintaining electronic health records

•Preparing patients’ files for consultation and evaluation.

•Managing inquiries and relaying messages about scheduling, referrals, and prescription refills

•Verifying medical insurance information, as well as mediating between patients and medical insurers.

•Collecting co-payments from patients and following up on medical insurance claims

•Entering payment information into an electronic billing system.

•Maintain an office supply inventory and replenishing stock in a timely manner.

WellStar Health Place Kennestone Hospital - Marietta GA 30060

Member Service Representative

July 2019 to March 2020

I served as a Member Service Representative. In this capacity, I conducted the following responsibilities:

•Answer phone calls and written questions, concerns, and complaints regarding membership.

•Provide information on membership fees, policies, processes, benefits, products, and services.

•Assist members with questions and concerns, process member requests, and provide information about products, services, and benefits.

•Actively listen to members and identifying their needs.

•Recommend and cross-selling products and services to members and potential members.

•Investigate and resolve or escalate membership and payment issues.

•Assess member eligibility and processing payments, applications, and requests.

•Document all inquiries and maintain accurate membership records.

Destiny Academy - Atlanta, GA 30339

Administrative Coordinator

May 2018 - May 2019

I served as the Administrative Coordinator to the Principal. Relieved the principal of routine administrative tasks and ensured smooth and efficient administrative operation of the front office. Set daily priorities based on knowledge of the overall functions of the office.

●Planned, initiated, and managed all administrative activities and processes for the director

●Prepared and reviewed correspondence, reports, charts, spreadsheets and other related materials for the director

●Resolved administrative problems analyzing information, identifying and communicating solutions.

●Provided information by answering and responding to questions and requests from the school director, staff and parents.

●Hired, supervised, evaluated, and counseled staff members.

●Delegated tasks and ensured that they are completed in accordance with school policies and procedures.

●Greeted and directed visitors to the appropriate parties.

●Handled basic office duties, such as answering and routing phone calls, responding to emails, maintaining employee, financial and client records, and data entry and reporting.

●Answered questions and researched information for employees, vendors, and clients.

●Supported employees by facilitating communications and interactions between staff and director.

●Ensured that the office was well maintained, organized, and secure.

●Supervised and assisted with special projects, such as process improvements, and budget development.

●Developed and implemented new policies and processes.

●Proficient with office technology and equipment including fax machines, printers, copiers, scanners, and computers

●Maintained continuity of work operations by documenting and communicating needed actions to the school administrators, and determining continuing needs of the school.

●Maintained rapport with teachers, parents, and school administrators.

●Attended meetings and conferences on behalf of the director relaying pertinent information.

●Responded in person, via telephone or in writing to inquiries directed to the director which does not require her attention.

●Screened phone calls and visitors directed to the director.

Clicklist Associate

Kroger Grocery - Marietta, GA 30068

October 2017 - Present (part-time)

I serve as a clicklist associate shopping and filling online grocery orders. Ensure quality and freshness of all items.

●Prepare and deliver online orders that exceed customer expectations for ease of shopping, variety, and freshness

●Scan and bag products to fulfill customers' online orders while paying particular attention to specific customer instructions

●Ensure quality and freshness of all items while meeting and exceeding timeliness and efficiency standards

●Communicate with customers notifying them of produce substitutions at the time of pickup

●Maintain the intake of customer orders to ensure customers are helped quickly and efficiently

●Assist in training new team members and develops schedules to meet operational needs.

●Troubleshoot and maintain equipment and ensure staging areas are organized and cleanly

●Perform required opening and closing procedures

Lowes Corporation

Dates Employed:

January 2011 – September 2017

Position: Consumer Service Associate

Laurel, MD 20707

●Conferred with customers by telephone or in person in order to provide as Cash Office Assistant in the Cash Office. Collected, counted, and handled checks, cash, and money orders for the existing and next business days.

●Made cash readily available to employees who need to process financial transactions.

●Recorded incoming and outgoing funds, and kept the funds in a secure place until they are deposited.

●Created and filed daily business folders containing financial documents and transactions, receipts, and orders.

●Resolved customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.

●Checked to ensure that appropriate changes were made to resolve customers' problems.

●Contacted customers in order to respond to inquiries or to notify them of claim investigation results and any planned adjustments.

●Determined charges for services requested, collect deposits or payments, and/or arrange for billing.

●Completed contract forms, prepared change of address records, and issued service discontinuance orders, using computers.

●Solicited sale of new or additional services or products.

Education:

●Gwynn Park High School, Brandywine, MD, Diploma, June 2002

●BLS Certification

●CPR Certification

●First Aid Certification

Computer Skills:

●Microsoft Word

●PowerPoint

●Excel

●Microsoft Access

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