Customer Service Office Assistant
Resume:
Gail Tarr
Conneaut Lake PA *****
********@*****.***
Professional Objective
Seeking employment in the administrative field, while utilizing my education and years of experience working with clients in a customer service setting. Demonstrated strengths in areas of leadership, customer service, communication with clients in sometimes volatile situations, interpersonal relations in an office setting, decision making in high volume environments, and organization.
Summary of Qualifications
Fifteen years of progressive experience providing excellent customer service to the public, patients, clients.
Skilled in Microsoft Word, PowerPoint, Outlook, Internet, MediPac and medical charting software.
Ability to execute strong decision-making skills in fast paced, high volume environments.
Easily establish rapport with patients in crisis situations, help diffuse volatile patients and families.
Trained in HIPPA policies, ensuring patient confidentiality is securely protected.
Education
Community College of Allegheny West Mifflin, PA
Certificate, Social Work; Family Intervention May. 2012
Professional Experience
UPMC Presbyterian Hospital
South Surgery Center Bethel Park, PA
Patient Coordinator 2011- Present
Pre-register patients before surgery.
Schedule patients for outpatient procedures.
Organize charts for various doctors’ surgeries.
Entering medication charges in surginet.
Kronos payroll, staff scheduling
Making block schedule for surgery center
UPMC Magee Women’s Hospital Pittsburgh, PA
Clinical Support Specialist III 2006 - 2011
Schedule patients for outpatient procedures in Radiology Department.
Register patients upon arrival, collect insurance information, explain procedures.
Organize and order films and charts for equipment.
Maintain flow of daily office functions for doctors and radiology technicians.
Room patients, hang past and present mammograms.
Type screening mammogram reports, call patients for follow-up appointments.
Gail Tarr
7658 Leach Rd
Conneaut Lake PA 16316
********@*****.***
Home Depot West Mifflin, PA
Customer Service Representative 1998 - 2004
Promoted from cashier within first six months.
Described merchandise and explain use, operation, and care of merchandise to customers.
Coordinated and instructed the community-based product workshops for both children and adults.
Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
Placed special orders and called other stores to find desired items for business accounts.
Priced, arranged and displayed merchandise to promote sales.
Scott Medical Health Center Pittsburgh, PA
Front Office Assistant 1995-1998
Scheduled patient appointments for local chiropractor office.
Answered phones, mailed correspondence, contacted insurance.
Handled payroll for office.
Maintained flow throughout chiropractor office keeping doctors on schedule.
Handled filing and medical records area.
References on request
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