Customer Service Production Lead

Rosaura Rodriguez

CAREER OBJECTIVE

Hard-working professional with 29+ years of experience and a proven knowledge of order fulfillment, production lead time, and warehouse operations. Aiming to leverage my skills to successfully fill the Production/Customer Service role at your company.

EXPERIENCE

HYDROJET SERVICE, Reading

Bond Technician, Apr 2012 - Present

NARROW FABRIC INC., Reading, PA

Spooler, Sep 1998 - Mar 2011

GODIVA CHOCOLATE, Reading, PA

Assembly/Packer, Jun 1993 - Mar 1998

702 N 8th St, Apt 601 Reading, 19604 * 484-***-**** * *********@*****.*** Remove finished or cured products from dies or molds, using hand tools, air hoses and other equipment; stamp identifying information on products when necessary.

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Read specifications, blueprints, and work orders to determine setups, temperatures, and time settings required to mold, form, or cast plastic materials, as well as to plan production sequences.

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Adjust equipment and workpiece holding fixtures, such as mold frames, tubs, and cutting tables, to ensure proper functioning.

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• Inventory and record quantities of materials and finished products; requisition additional supplies as necessary.

• Select and install blades, tools, or other attachments for each operation. Observe continuous operation of automatic machines to ensure that products meet specifications and to detect jams or malfunctions, making adjustments as necessary.

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Measure and visually inspect products for surface and dimension defects in order to ensure conformance to specifications, using precision measuring instruments.

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Set up, operate, or tend metal or plastic molding, casting, or coremaking machines to mold or cast metal or thermoplastic parts or products.

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• Inspect materials and products for defects, and to ensure conformance to specifications. Remove materials and products from machines and equipment, and place them in boxes, trucks or conveyors, using hand tools and moving devices.

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• Push dual control buttons and move controls in order to start, stop, or adjust machinery and equipment.

• Identify and mark materials, products, and samples, following instructions. Load materials and products into machines and equipment, or onto conveyors, using hand tools and moving devices.

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Clean and maintain machinery, equipment, and work areas to ensure proper functioning and safe working conditions.

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• Record production and operational data, such as amount of materials processed.

• Add chemicals, solutions, or ingredients to machines or equipment as required by the manufacturing process.

• Monitor the production line, watching for problems such as pile-ups, jams, or glue that isn't sticking properly. Attach identification labels to finished packaged items, or cut stencils and stencil information on containers, such as lot numbers or shipping destinations.

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Stock and sort product for packaging or filling machine operation, and replenish packaging supplies, such as wrapping paper, plastic sheet, boxes, cartons, glue, ink, or labels.

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• Package the product in the form in which it will be sent out, for example, filling bags with flour from a chute or PIZZA HUT DELIVERY, Bell Garden, CA

Customer Service/Answering call, May 1991 - Apr 1993 EDUCATION

READING HIGH SCHOOL

Reading, PA

High School Diploma (Jun 1989)

ADDITIONAL SKILLS

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• Inspect and remove defective products and packaging material.

• Remove finished packaged items from machine and separate rejected items. Stack finished packaged items, or wrap protective material around each item and pack the items in cartons or containers.

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• Tend or operate machine that packages product.

• Clean packaging containers, line and pad crates, or assemble cartons to prepare for product packing.

• Secure finished packaged items by hand tying, sewing, gluing, stapling, or attaching fastener.

• Observe machine operations to ensure quality and conformity of filled or packaged products to standards.

• Operate communication systems, such as telephone, switchboard, intercom, two-way radio, or public address. Answer incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary.

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• Relay or route written or verbal messages.

• Stamp messages with time and date and file them appropriately.

• Answer simple questions about clients' businesses, using reference files. Perform clerical duties, such as typing, proofreading, accepting orders, scheduling appointments, and sorting mail.

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• Spanish

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