Customer Service Bartender
Resume:
Alexandra T Lacza
Contact
****************@*****.***
Summary
Professional and inventive bartender with over a decade of F&B experience. Skilled at operating in fast- paced environments, exceeding goals for sales, service, and quality. Enthusiastic team player successful at multitasking and delivering friendly, prompt service to all customers. Key Skills
Bartending
Team Leadership
Multi-Tasking
POS System Knowledge (Aloha,
Clubtrax, Micros, Genesis)
Organization
Craft Cocktail Knowledge
Customer Service
Price memorization
Liquor, wine, and food service
Menu memorization
High-volume dining
Sales Techniques
Seating assignment
preparation
Service prioritization
Hungarian
Conversational Spanish
Education/Certification
University of Phoenix
BS in Business Management
06/2014
Rserving
Food & Beverage Certification
10/2014 (renewed 02/2017)
TIPs Certification and Servsafe
02/2021
Experience
Lead Bartender
Hotel Alba – Tapestry Collection By Hilton 02/2021- CURRENT
• Planned and updated menus to accommodate customer preferences.
• Trained new bartenders on drink preparation and upselling techniques.
• Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships
• Reduced inventory losses and moved older products by creating new drink menu items
• Talked with guests to build rapport and earn repeat business
• Reinvented classic cocktails to complement new menu options i.e. Tiffany's Cosmo, Sherry Old fashioned, Strawberry Banana Daquiri, Watermelon Mai Tai Bartender/Manager
Dracula’s Legacy Wine Bar 9/2020- 06/2021
• Maintained detailed inventory of bar supplies and stocked work areas
• Trained staff to improve efficiency and customer service
• Prepared specialty wine-based drinks to support servers and increase revenue i.e. Bloody Mary with Shiraz, Mojito with Riesling
• Assisted with food preparation including kitchen sanitation procedures and opening/closing duties
• Created a pleasant and laid-back wine experience by advising guests on wine choices and serving with accuracy
Bartender/Server 11/2016 – 03/2020
Rick’s – New York, NY
• Maintained a convenient system to ensure customers receive food and beverage in a timely manner in a high-volume setting.
• Properly handled all credit card and cash transactions through Clubtrax POS system.
• Created weekly bartender’s specials
• Completed opening duties including restocking and preparing bar tools, garnishes, and glassware to ensure smooth operation
• Addressed customer concerns and complaints quickly to improve service Bartender/Promoter 08/2014-09/2017
Beautique – New York, NY
• Engaged in professional networking to secure VIP clientele, including offering preferred tables with excellent service
• Displayed proficient knowledge of daily specials and applied suggestive selling techniques
• Greeted event participants and provided an engaging experience
• Utilized communication skills to expand network and establish a positive reputation for the location
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