Customer Service Improvement Manager

Martha Hebert

* ********* **

Massena, NY *****

*******@*****.***

315-***-****

**/****-**/****

TJ Maxx

CEC

Coach and train front end associates. Ensure company processes are followed.

Ensure customer expectations are met, resolve issues/opportunities.

Merchandising coordinator

Set Men's and Childrens departments, provide customer service.

04/25/2016-01/31/2017

Bon-Ton

Selling Supervisor

Oversee various apparel depatments (mens, womens, outerwear, dresses)

Responsible for merchanding, sale sets, seasonal floor moves, customer service. Payroll Open/close store

Reason for leaving: store closed

09/2015-04/2016

Ollie's Bargain Outlet

CSA

Oversee front end processes, customer service

Reason for leaving: full time opportunity became available

08/2008-01/2015

Office Max

Lead Operations

Shipping/receiving, manage cash office, balancing daily sales, manage/coach associates, price changes, inventory control,seasonal floor resets, POS integrity, loss prevention lead, ensure customer satisfaction/experience, open/close store

Reason for leaving: store closed

01/2007-09/2007

Home Depot

Operations Manager

Oversee several departments as well as cash office, Open/close the store. Ensure proper training as well as inventory control, work closely with loss prevention.

01/1997-12/2006

Sears

Home Improvement Manager

Oversee home improvement/sporting goods/lawn and garden departments. Scheduling, inventory control, customer service, inventory control, price changes seasonal floor resets, open/close the store. I started my Sears career as MCA, then supervisor of womens, mens, all apparel as well as footwear.

Reason for leaving: Career advancement2007

I have had extensive retail experience over 30 years. Customer service is an integral part of every business

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